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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy. Most units were delivered fine, one unit was out of stock but due in on 15 Oct. Then had email to say 20 Oct. No further updates and now website says 27 Oct. We've put a plumber off twice. Tap wasn't included in first delivery. I called to chase it and was told it would be re-sent. Then had an email to say it was no longer available so I cancelled the order and looked elsewhere. Then it turned up in the post the next day!! Toilet didn't sit flat on the floor due to uneven base, but replacement was sent quickly. Just a shame we can't plumb anything in until the final unit arrives, so I can't review the individual items we bought. **Update** Last unit finally arrived. It's installed and working, but one of the units has already chipped on the surface. Looks ok for now, but anticipate further chips!!”

Posted 5 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm our dedicated aftersales advisor has replaced the missing basin tap for you on order number 2735544. And your replacement order was delivered to yourself on 5th of October. We are currently investigating the quality of the toilet you received as this is not the usual standard of our product. I have now taken over this case and we are looking into this as a matter of urgency to insure this does not happen again. I can confirm a new toilet pan was also arranged for you under order number: 2751121 and was delivered to yourself on 15th of October. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 5 years ago

“The actual item is good and good value for the money but the customer service and delivery were terrible”

Posted 5 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. After having looked into your order further, I can confirm we have not received communication from yourself regarding any issues with your order. If you do require any assistance please do not hesitate to contact myself and I will be able to assist you further. Kind regards, Alex If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 5 years ago

“I've emailed 5 times , about a part missing , No one has got back to me”

Posted 5 years ago

Dear Mr Harland, Thank you for your review. I do apologise for the delay in responding back to you. I have replaced the shower for you and have emailed you via a case. If you require any further assistance, please reply directly to this case and I will be happy to help. Kind Regards, Aliah

Posted 5 years ago

“Beautiful radiator , delivery abysmal , waited in all day for an 8.am delivery which came at 17.30”

Posted 5 years ago

Dear Anonymous, Thank you for your review. It is a pleasure to know that you are happy with your purchase of a radiator. I do apologise for the inconvenience with your delivery. I believe you should have been advised of the all day service for a 1 Man delivery which takes place between 8am and 6pm. If this was not advised to you correctly then I do sincerely apologise. If you require any further assistance, please feel free to contact me and I will be happy to help. Kind Regards, Aliah

Posted 5 years ago

“Quartz Toilet was not delivered due to Courier. Wall basin fits the bill”

Posted 5 years ago

“It has taken Two months to get a refund for a damaged item. When the matter was resolved, I only found out on checking my bank statement.”

Posted 5 years ago

Dear Mr Maynard, Thank you for your feedback. I apologise that your refund has taken longer than usual to process. I can confirm that our refund levels have now returned to normal and should appear back in to accounts within 10 working days. On this occasion, your expectations have not been met and I can only apologise for this delay. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 5 years ago

“My delivery was good an so was the product”

Posted 5 years ago

“I am happy with the frameless shower enclosure that I've purchased, looks really good. The only down side from me would be that the magnetic strip which keeps the the door closed is only held on with a little adhesive stuck to the glass. I would really appreciate it if you could supply two as I believe the one that comes inside the box will not last very long.”

Posted 5 years ago

“Product is great .. courier service is awful can’t slate it enough”

Posted 5 years ago

“The product are off a good quality, however the radiator valve Had no diagram for fitting and a bit disappointed soak.com did not have a service In place (i.e. Transport)for returned Items. especially as I had Items being delivered to me. Your competitors provide this service free of charge”

Posted 5 years ago

“Service when I had a damaged item was very good.”

Posted 5 years ago

“I was more than happy with the towel rail I bought even tho the thermostat was faulty. When I contacted customer services they were very helpful and said no problem we will send another one out. they didn't even want the faulty one sending back. I was however disappointed with the delivery time it could have sent a lot quicker than it was especially the faulty thermostat.”

Posted 5 years ago

“Lovely finish on the radiators and the exact colour I wanted. Much heavier than I was expecting (not the best choice for my crumbly old walls but plumber managed eventually) - the delivery man was not too happy about getting them upstairs to a flat on his own. Please make the yellow 'front and back' stickers less sticky - I had to use nail varnish remover to get them off!”

Posted 5 years ago

“Delivered on time although packaging was damaged items weren’t all good”

Posted 5 years ago

“The taps that I had ordered started to stick when turned on I contacted Soak and they sent me a new set and are working fine. Very pleased.”

Posted 5 years ago

“Lovely radiators supplied. Also when we had to return some parts they accepted the return even though they were out of the return times.”

Posted 5 years ago

“The products and the prices were good, but communicating with customer services was very hard - and very expensive! the helpline charges a fortune, and communication via email almost impossible. I have recommended the site to friends but warned them about the above too.”

Posted 5 years ago

“product looks nice in use. early days though and took longer than promised to arrive. Let's hope it lasts!”

Posted 5 years ago

“Paid for delivery but collected instead. Wasn’t offered a refund.”

Posted 5 years ago

“The items themselves were good but the toilet was missing. It took several e mails that were not responded to get the toilet and then another was also sent.”

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews