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soak.com Reviews

3.8 Rating 4,919 Reviews
69 %
of reviewers recommend soak.com
3.8
Based on 4,919 reviews
Shipping & Delivery
Delivery Methods
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About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous
Anonymous  // 01/01/2019
Everything!!! wrong shower, toilet didn't flush so had to buy a new one!! been waiting since 11/07/18 for a refund and still nothing!! very bad service!!! If you value your customers you would certainly return calls, and emails, and most importantly refund money!!! spent over£1000 ,and waiting for over £500 refund...
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Posted 6 years ago
My item was damaged in transit you replaced it no problem thank you
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Posted 6 years ago
Your prices were excellent and delivery was quick.
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Posted 6 years ago
can't get to speak to you. tries twice yesterday on two occasion regarding the return of radiator legs that arrived bent. I went away on holiday, left my plumber to install. When I returned from holiday he took the decission not to fit the legs as one was slightly bent and supported them on the wall brackets. I returned from holiday, thank ful he hadn't fitted them. But trying to get someone to pick up the phone is a nightmare. Any suggestions??
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Posted 6 years ago
Soak was rubbish. Parts missing. Changed delivery times twice and when replacement part being sent forgot to put on van and we had to chase. Ordered various items through soak and another well known online retailer - no comparison
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Posted 6 years ago
Good products, and prices
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Posted 6 years ago
I can’t tell you how you made me happy but Soak certainly made me unhappy. Still awaiting a toilet I ordered on 2nd August. It’s close to the 2nd of September. Regrets about choosing Soak.com and wish I had paid more attention to some of the comments around delivery problems and items not being delivered due to being ‘cracked’ and sent back. Note I had to call Soak customer services to find out what was going on... from which they told me nothing had been done since my order was sent back due to it being faulty
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Posted 6 years ago
wrong item on order
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Posted 6 years ago
I changed my mind with the order and was given a full refund. soak.com is a wonderful company to deal with.
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Posted 6 years ago
We had a damaged product. Customer Care was excellent - quickly resolved
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Posted 6 years ago
The customer service staff were very helpful when I had problems with delivery
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Posted 6 years ago
Never received Item
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Posted 6 years ago
Excellent value, easy site to use. Very happy with the process.
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Posted 6 years ago
Soak made me very unhappy and stressed. Damaged goods, lost replacement item and delivery on the wrong day. Absolute nightmare and ended up being costly in time and labour.
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Posted 6 years ago
everything as it should have been thank you
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Posted 6 years ago
Parts missing and this has still not been resolved. Impossible to get hold of on the phone too.
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Posted 6 years ago
I ordered sample tiles they never arrived no emails from Soak so I had to phone Customer Service but was bounced to the independent tile supplier. They said they had notified Soak that one of tiles was out of stock and said it was down to Soak to deal with/notify me and not them so was bounced back to Soak! I asked Soak for a refund for the sample tiles I had paid for and to this day two months later nothing no refund or any tiles delivered. VERY POOR SERVICE!!!!! Will NOT be using again! I am also just having my whole Bathroom remodelled but will NOT be buying anything from Soak!
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Posted 6 years ago
I try to call customer service so many times but no answers long waiting time not happy about customer service
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Posted 6 years ago
Very happy with the service I got from soak.com. Delivery was quick and every thing was in perfect condition. Would definitely use again
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Posted 6 years ago
Great value for money looks lovely
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Posted 6 years ago
soak.com is rated 3.8 based on 4,919 reviews