soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not order from again, needed products for a job before Christmas, all items were showing in stock and available, received email a week later saying main item was not available a long with some other items, phoned customer service to complain and was basically told tough there is nothing they can do could not even cancel order as it had not been processed yet, shocking service, received some items all on different dates and will not be getting main item before Christmas, are now left with a very unhappy customer and incomplete job.”

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Posted 6 years ago

“Very quick delivery and would definitely use again”

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Posted 6 years ago

“Good customer service Good delivery Good product”

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Posted 6 years ago

“Straight forward transaction, quick delivery, nice quality.”

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Posted 6 years ago

“Furniture good quality and pleasing.”

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Posted 6 years ago

“Fast delivery. Good quality product.”

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Posted 6 years ago

“Excellent products and quick delivery service. Many Thanks.”

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Posted 6 years ago

“Just very good product and delivery was ok to”

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Posted 6 years ago

“Was not happy ! Paid 12.99 to have the radiator delivered on Wednesday 28th November did not arrive , soak refunded money . Radiator arrived 3rd December”

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Posted 6 years ago

“Had to call customer service regarding the delivery, spoke with a lady called Rachel who came across very professional and willing to help - thank you as I really wasn't feeling well at the time :)”

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Posted 6 years ago

“Good prices for excellent quality goods. Fast dispatch and delivery, good communication. Thank you”

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Posted 6 years ago

“The radiator is great. However I don't think I'd ever order from soak again. The customer service is shocking. Waited in on 2 occasions for the radiator which wasn't delivered. Eventually arrived but cost me another half day of labour from our builder! Wrote a letter of complaint but have not received a reply over a week later. If I was told there was issues with delivery I could have cancelled the order and sought a replacement. Instead I was told to be patient - it will arrive on X. Eventually arrived on the third day of waiting in. Such a shame as product is great.”

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Posted 6 years ago

“I will definitely recommend Soak for their efficiency and brilliant customer service.”

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Posted 6 years ago

“Item is exactly what I wanted, but the delivery was so slow over a week!”

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Posted 6 years ago

“Fair”

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Posted 6 years ago

“Overall was impressed with the service however, I was not informed that the items would be delivered on a pallet and that it would be my responsibility to unload this and take the items into my house. Being a widow living alone there was no way that I could unload two very large items eg baths! There has also been an issue with regard to a particular item which arrived damaged (basin unit for Olympia suite). This was rectified very efficiently but the replacement received was even more damaged and I am currently awaiting a further replacement! As you can appreciate this is holding up the completion of my bathroom and it is extremely difficult to keep taking time off work whilst waiting for the delivery.”

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Posted 6 years ago

“Excellent service .”

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Posted 6 years ago

“Order has so far taken 2 weeks to process and bath panels still not received! Customer services seem incapable of resolving the issue - they can't even tell me why there's been such a delay. Totally unacceptable.”

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Posted 6 years ago

Dear Mr Clarke, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. After reviewing your case, I can confirm that your goods were returned to ourselves by the courier in error. A replacement was despatched to yourself and has been left in a safe place, as instructed. As a gesture of goodwill, I can confirm that I have refunded the delivery charge of £12.99. Please allow 3-5 working days for the refund to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Quality product, good price and delivered well packaged.”

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Posted 6 years ago

“The after care service”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews