Social Supermarket Reviews

Name: Social Supermarket
Address: 30 Percy Street, Basement, Social Supermarket, London, London
Rating: 4.79

4.8 Rating 335 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

accounts@socialsupermarket.org

Location:

30 Percy Street, Basement, Social Supermarket, London
London
W1T 2DB

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Social Supermarket 5 star review on 12th May 2023

Anonymous // 01/01/2019

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“Excellent service. Great quality product and when a shipment got damaged by the carrier it was very quickly replaced.”

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Hi Philip, thank you so much for your positive feedback.

“i am still waiting for one of my deliveries after 6 weeks with no correspondence from the supplier as to what is happening.”

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Hi David, we are very sorry that your products have not been delivered and that the suppliers in question have not contacted you. Would you mind sharing your order number with us privately so we can sort this out for you ASAP? Look forward to hearing from you.

“Lovely Welsh soap.”

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Hi Alex, thank you so much for your positive feedback

“Easy to use and customer service was responsive when I had an issue. Would recommend”

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Hi Alex, thank you so much for your positive feedback.

“I've gifted several of the gift boxes and have received such positive feedback about them, particularly when they include the Toast beers! Definitely recommend :)”

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Thank you so much for your positive feedback.

“Excellent choice of unique and ethical products and although many of the items are quite expensive they are of good quality and can be utilised as gifts for family and friends”

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“Good website and good service.”

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“Excellent service. When an out-of-stock problem occurred, it was resolved quickly with courtesy and efficiency.”

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“Ordered carbon filters. Gear price & arrived quickly.”

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“Great range of products and really efficient ordering process. Highly recommend!”

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Thanks very much!

“Good concept and interesting product but not very active in promoting or informing new products. Shame as I often forget it.”

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Thanks for your feedback Laurent, we're trying to be more active on social media and promoting the range of brands we feature. Thanks again for the feedback.

“Really love the website and range of products. I got gift vouchers for friends which they really enjoyed. Only snag was that I received no confirmation email for my purchase...”

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Thanks Jo, really appreciate the feedback. Sorry to hear you didn't get an order confirmation, we normally generate one (which sometimes ends up in junk folders) but we'll certainly look into this to resolve

“It's good to have a platform to facilitate people wanting to support social enterprises. Hope my earlier suggestions about making improvements in the ordering/delivery process have been considered and changes were made (lack of opportunity to write a gift note, and the need to provide delivery update).”

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Thanks very much for your feedback, it's really valuable for us as a growing business and completely take it on board. We're striving to improve the changes to the ordering process. We now also have the opportunity to write a gift note on a number of our products.

“Limited product range and availability. No function to inform customers when out of stock items become available. Ordering and payment worked well.”

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Thanks for the feedback Ruth, we're aiming to double our product range in the next couple of months and give customers a broader range of choice. It's also good to have your feedback on the out of stock issue, we're working to resolve this for all our products and always strive to improve the service we provide

“Excellent choice of fantastic items with a range of causes. I was delighted to be able to gift this to a friend.”

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Thanks Concetta, we really appreciate the kind words

“Excellent service.”

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Thanks very much

“Good quality products, just a bit of confusion over delivery as it all came separately. But would recommend despite this!”

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Thanks for the feedback Rebecca, we're trying to move more of our products in house and ship together. Really appreciate your feedback.

“Great selection, great service and great mission!”

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Thanks Alex!

“Great idea with great products and superbly organised. Can't recommend it enough.”

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Thanks Sue, really appreciate your kind words

“Ordered gifts for a friends birthday. Good range and service”

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Social Supermarket is rated 4.8 based on 335 reviews