“I regularly use Social Supermarket to buy ethical gifts for friends, family and colleagues. The products are always great quality (the Refuge chocolate spread has had particularly strong reviews) and the service is fantastic.”
“A good place to source ethical gifts. The product I ordered came quickly, seemed good quality and was nicely packaged. However, the range of products per supplier seems to be quite limited and the fact that each charges for postage separately means that you can end up paying a lot for postage. This put me off ordering more from this site.”
Hi Carol, thank you very much for your feedback. We are working hard to expand the range of products from each supplier which will be reflected over the coming months. We understand regarding the postage charges for each brand; this is due to each product currently being shipped directly from the brands themselves. We are current exploring some options which will allow us to reduce these charges which we hope to implement in the coming months. Thanks again for your valuable feedback.
“Loved the soap and love supporting the small businesses that Social Supermarket promotes. It came really nicely packaged with a personal note from the maker.”
Hi Matt, thank you so much for your positive feedback.
“Great range of products with helpful information to explain the social and environmental benefits making it easy to choose purchases based on ethical principles”
Hi Karl, thank you so much for your positive feedback.
“We wanted to send a thank you to a teacher and Social Supermarket has a wonderful ethos and an ideal hamper. Delivered promptly and recipient was delighted. Ideal and thank you, we'll use again and highly recommend.”
So pleased the hamper was well received by the recipient. Thank you so much for your positive feedback.
“Everybody enjoyed my purchase very much I ordered some hampers as a Christmas thank you for their support this difficult year
Thank you Social Supermarket”
“I bought the beer hamper as a gift but unfortunately you printed the contents of the parcel on the outside of the box!! Kind of spoiled the surprise but the contents were enjoyed by the recipients.”
Hi, we are sorry to hear this has happened and it spoiled the surprise. Would you mind please messaging us your order number privately and we can investigate further. Thanks.
“I originally wanted to order one bottle of Forty Hall wine to try it but the delivery charge would have been £7. Outrageous! So I ordered 6 bottles with free delivery. Made super Christmas presents. Lovely people to deal with.”
Hi Gillian, thank you so much for your feedback. We understand around the shipping charge relative to the single bottle and it is related to the carrier we use to ship such fragile items. We are exploring alternative options for this which should help reduce the shipping charge in the future. So pleased the presents were well received!
