Social Supermarket Reviews

Name: Social Supermarket
Rating: 4.79

4.8 Rating 290 Reviews

95 %

of reviewers recommend Social Supermarket

Company Reviews

Metrics

Info

4.8

Based on 290 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About Social Supermarket:

We believe in a world where business can be a force for good. We make it easy to find the best products from brands with social and environmental purposes – and a net positive impact on people and planet. That means every purchase you make sends out ripples of change.

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Email:

info@socialsupermarket.org

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Social Supermarket 5 star review on 12th May 2023

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing selection of goods”

Helpful Report

“No communication of my delivery going back to sender. I chased and was given an explanation in the end but if I hadn't chased, I would never had been told. Goods received in the end. Thank you.”

Helpful Report

“I eventually received my package . Happy with the product.”

Helpful Report

Hi Hazel, thank you for your feedback and we're really sorry your order was delayed. We've taken this on board and will do our best to prevent it from happening again in the future. Thanks so much for supporting social enterprises by shopping with us.

“A good place to source ethical gifts. The product I ordered came quickly, seemed good quality and was nicely packaged. However, the range of products per supplier seems to be quite limited and the fact that each charges for postage separately means that you can end up paying a lot for postage. This put me off ordering more from this site.”

Helpful Report

Hi Carol, thank you very much for your feedback. We are working hard to expand the range of products from each supplier which will be reflected over the coming months. We understand regarding the postage charges for each brand; this is due to each product currently being shipped directly from the brands themselves. We are current exploring some options which will allow us to reduce these charges which we hope to implement in the coming months. Thanks again for your valuable feedback.

“I bought the beer hamper as a gift but unfortunately you printed the contents of the parcel on the outside of the box!! Kind of spoiled the surprise but the contents were enjoyed by the recipients.”

Helpful Report

Hi, we are sorry to hear this has happened and it spoiled the surprise. Would you mind please messaging us your order number privately and we can investigate further. Thanks.

“Good concept and interesting product but not very active in promoting or informing new products. Shame as I often forget it.”

Helpful Report

Thanks for your feedback Laurent, we're trying to be more active on social media and promoting the range of brands we feature. Thanks again for the feedback.

“Limited product range and availability. No function to inform customers when out of stock items become available. Ordering and payment worked well.”

Helpful Report

Thanks for the feedback Ruth, we're aiming to double our product range in the next couple of months and give customers a broader range of choice. It's also good to have your feedback on the out of stock issue, we're working to resolve this for all our products and always strive to improve the service we provide

Social Supermarket is rated 4.8 based on 290 reviews