SoftMoc Shoes Reviews

Name: SoftMoc Shoes
Rating: 1.38

1.4 Rating 117 Reviews

9 %

of reviewers recommend SoftMoc Shoes

Company Reviews

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Metrics

1.4

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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SoftMoc Shoes 5 star review on 6th August 2022

Louis And Dianne Schneider

SoftMoc Shoes 1 star review on 2nd May 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from Softmoc. If you encounter any issues with your purchase you are essential on your own. Well programmed and scripted Custom Care representatives will try to convince you that the problem is on your part, anyone but theirs. My problem concerned their email billing and their refusal to acknowledge my privacy. It caused a major problem, Google Meta AI reviews report consistently negative reviews on Softmoc as do many review sites.”

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Posted 14 hours ago

“DELIVERY ON ORDER WAS PROMISED WITHIN 3 - 5 BUSINESS DAYS - 10 DAYS LATER STILL DO NOT HAVE PACKAGE CUSTOMER SERVICE CANT BE EASILY REACHED AND IF YOU CAN CONTACT THEY DONT FOLLOW THROUGH RETAIL STORE SAYS THEY CANT DO ANYTHING - IT HAS TO BE CUSTOMER SERVICE”

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Posted 1 week ago

“I was gifted a pair of Moccasins and let me tell you, it is a complete insult to the Indigenous communities! Im am so disappointed. They are very poorly made in the sense that they are made from materials that are not flexible to stretch to your foot. Instead, they are made like shoes that completely narrow and crowd the upper part of your foot. Not only that, how can you brand Indigenous type footwear yet not even accept Indigenous status cards!? Its a complete money grab.”

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Posted 2 weeks ago

“SoftMoc is hands-down the worst online shopping experience I’ve had. They dumped my order in a public hallway at 9 PM, it was stolen, and they still called it a “safe place.” I sent photos proving how unsafe it was, and they ignored my case for a week until I chased them. Zero accountability, zero urgency, zero customer service. They literally told me to purchase in person as if I was going to buy again with them. Save yourself the headache and shop literally anywhere else.”

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Posted 1 month ago

“I have been a loyal customer for many years. I will never shop at Softmoc for my family of five again. I bought Puma sneakers from them. Wore them no more than 6 times. No hard wear. The leather started cracking. Softmoc refuses to do anything. For the sake of a pair of $100 sneakers, they were willing to lose a customer. Terrible attitude toward customers. I’ve taken my business elsewhere. I’ve purchased 4 pairs of Doc Martens for grandchildren for Christmas. Not from Softmoc.”

Helpful Report

Posted 1 month ago

“I bought three pairs of shoes 2 Birkenstock I clog 1 of Birkenstock pair felt cheap - I wore it inside my house under an hour - I realized immediately that they were too hard to wear. I returned them I got them sent back to me stating they were used. They were in the actual box and perfect condition. I did not get a letter from them Customer service sounds like over seas Now they I”

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Posted 4 months ago

“Not shopping at SoftMac Yorkdale again! Bought a pair of shoes which was to be delivered, (the only store pair had faded spot on it). It was still not delivered after 10 days. I called the store multiple times & left msgs. No one picked up or called me back. The general line did not dial through. So I took my one day off, to go to the store. They were completely useless! Apparently it is still on route with no arrival date. The store clerk would not give me her name or a direct number for the store that actually gets answered. So no shoes yet and a waste of my time. They were rude and unhelpful. They lost a customer today!”

Helpful Report

Posted 5 months ago

“I bought my shoes few months ago. Not it’s broke. Can’t even walk with the shoes . Not a good product for the prize”

Helpful Report

Posted 5 months ago

“I’m never ever going to shop here again So so very disappointed in the return policy. Had no idea cause I didn’t read the fine print that it was 60 days . I was 4 days outside my return and they refused to issue a credit … I’m not stuck with almost $400 of product. That’s what you get for being a loyal customer for over 3 yrs. Good to know. Lesson learnt.”

Helpful Report

Posted 6 months ago

“My sister buy a shoe in the store and it was cracked and the manager at square one refused to take it back”

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Posted 6 months ago

“I returned defective shoes because there was a chunk missing from the leather. When I spoke to customer service I told them explicitly that I couldn’t have the funds go back onto the original card because I no longer have access to it due to a consumer proposal. They said I could do it in store then. I went to the store and after saying multiple times that I will either exchange or have the funds returned to a different card, they put them on the old card. So they essentially stole the shoes back without a refund. I found hard to have them cancel the refund or give me a gift card or anything to make up for their mistake. But they wouldn’t budge. So now I am out money I needed for groceries. I will never shop at Soft Moc again. Absolute crooks.”

Helpful Report

Posted 8 months ago

“I had bad experience with SoftMoc that located in Georgian Mall : some of their employees are not capable to deal with the job ;as I did not receive my receipt form in my email I was not qualified to a refund, so i find myself forced to buy what I don’t like . It’s a lost for me ($125 .) Last time to shop from SoftMoc”

Helpful Report

Posted 9 months ago

“Horrible customer service, unwillingness to go above and beyond for a Customer. Cookie cutter policies that are a turn off”

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Posted 9 months ago

“I ordered a pair of shoes online and asked to pick up at a store. A charge of $6:99 was added to my bill! When I changed the location to my home which is 3 minutes from the mall it charged me 4:54 When i inquired with SoftMoc they advised certain items have a delivery fee! I was very disappointed will not be shopping here again!! How is it I drive to pick up my item at your store and you charge the customer a delivery fee!! Unacceptable!!! 👎🏻👎🏻👎🏻”

Helpful Report

Posted 9 months ago

“Please note I give the store at Kingsway, Edmonton a 0 star review. I went to the Soft Moc store at South Common and they did not have my shoe or size that I wanted, The Manager at the South Common store was kind enough to check the other Edmonton stores and found one pair left at the Kingsway store in the color I wanted and size, She then sent an email to the Kingsway store to put the pair on hold for me. We then drove through a snow storm and bad roads across Edmonton to the Kingsway store to pick up the shoes. When we arrive and ask for the shoes the unpleasant sales clerk said sorry they are on hold for a staff member and have been paid for. We were surprised and ask if they have been purchased why are they showing up still available on their inventory. The store clerk did not have an answer to this question. We then asked if the store cared about customer service and the clerk stated oh yes they do!!!. So we then asked her if they could sell us the pair of shoes and order their staff member another pair. The clerk stated they could never do that!! So what this tells us is Soft Moc does not believe in providing good customer service so based on todays incident you have lost a valuable customer as we used to purchase alot of items from your store.”

Helpful Report

Posted 10 months ago

“Bought a pair of bogs on Boxing Day and a week later went on sale even more, so i brought my receipt in to get a rebate, and the worker in the Belleville store told me i had to bring in the box i with them along with the receipt, i showed the guy i had the boots on and he said that was okay just bring the box in and we will give you back the difference, i went in yesterday and the woman working said I couldn’t get my money back because i wore then, what a joke, i will never shop at softmoc in Belleville,Ontario again”

Helpful Report

Posted 11 months ago

“I bought an Timberland shoes priced at $144.49 before tax last 24th December 2024. Today, 26th December 2024, I was at Yorkdale Mall and went to Softmoc to have my price be adjusted, the price today is $135.99. The staffs told.me they can't adjust it because I did not bring the shoes. This is in contrast with what the staff at Softmoc fairview mall branch said last Tuesday. I even asked twice if they will adjust the price even without bringing the shoes and she said "YES FOR AS LONG AS YOU DON'T HAVE TO CHANGE THE SIZE OR THE COLOR." I am very disappointed with this experience considering that I bought a pair of shoes worth more than $100.”

Helpful Report

Posted 11 months ago

“Very disappointing experience with SoftMoc online purchase. Absolutely horrible and rude customer service. They ask for feedback but it looks like they don't care about customer satisfaction. I will discourage everyone to buy at SoftMoc online. I ordered boots online and paid for express shipping. However I never received my order on time. I could have chosen free delivery if I knew that they would fail. It's like a scam to charge you extra for the service they don't guarantee. The customer service was rude and helpless. I asked for the express fee refund as I paid to get the order sooner but they said they couldn't waive the fee. The customer service lady interrupted me all the time and didn't even finish my sentences. Stay away from SoftMoc. Just dissappointing”

Helpful Report

Posted 1 year ago

“I purchased Ugg Tazz slipper/cloggs for a hefty price. They did not work for me, though they are a good product . I returned the Uggs in under a week. The outlet at Hillcrest Mall had two systems down and no manager in sight. Customer Assistance could not provide me with refund as I did not make the purchase online. I have not yet received a refund after waiting hours for the phantom manager. Steer clear of this chain.”

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Posted 1 year ago

“Bad management, underpaid, overworked! All shoes sold in all locations and online all came from China, once received by the main storage in Ontario, the people there remove Made in China tags and replaced them with made in Vietnam, Australia, New Zealand just to make it look like the original. All shoes and sandals end up breaking within the first few days of being worn and company will never honor the return/exchange policy.”

Helpful Report

Posted 1 year ago

SoftMoc Shoes is rated 1.4 based on 117 reviews