“This is my second time ordering from Solace. My first three band have been great. My most recent order of the slim perma band not so much. A clasp piece keeps coming detached from the band. It does pop back on so it’s not the worst thing in the world.”
“It is my second time ordering for solace! I love the bands! Especially the imperium loop!! It fits perfect for my busy lifestyle! Matches everything!”
“I ordered the buy two get one free and after the first day of wearing my first one it was completely frayed and destroyed. Super bummed I spent the money.”
“I was not as pleased with the overall quality of the bands. Plus they were very slow to ship. I was wanting to take them on vacation but they arrived after I had left for my trip.”
We're sorry to hear about your less-than-ideal experience with the quality of the bands and the shipping delay. Your feedback is valuable to us, and we strive to provide the best products and service to our customers.
Kindly contact us at contact@solacebands.com so we can assist you better.
“These things aren't actually braided. They're sewn together to look like a braid by a thin plastic thread that can come unraveled. At least they were nice enough to send me a replacement when the first one was the wrong size, but the replacement they sent is coming apart.”
The bands do wear in a bit after use, but if you are having issues that quickly we recommend sizing down as the band will form to your wrist better. We would love for you to claim your lifetime warranty in a smaller size and see if you like it more! Here is the link to claim your warranty https://solacebands.com/a/return/Warranty.
If you need any help please email contact@solacebands.com
“Love this series! There are great patterns. Hope you add some more. My cat actually likes to chew on it, so I have to hide them. I have three so far.”
“I wanted a band for my Apple Watch that would look nice at work and when I was dressed up. I bought two Perma bands and got a third for free. They were easy to adjust in size and are comfortable to wear to work or when working out! I’m so please with them.”
“Nice band. Compared to Apple version, this is a great deal.
Used template for measurement. Started with small and end up with large??? Each time replacement was free of charge and handled promptly. Customer service was very well done.”
