“Love the band, however your website promises fast shipping and it took at least a week and a half for my order to get to me. Not sure if shipping is in your control or not but that was disappointing.”
Thank you for bringing this to our attention, and I apologize for any inconvenience caused by the delay in shipping. While we strive for prompt delivery, shipping times can be influenced by external factors beyond our control.
“This was my first Solace band purchase and I have to say I love it! It makes my Apple Watch look so much better, and I can still wear it while working out. I am very excited!”
“I absolutely love my thin bands! So comfortable and I barely know its there. I had ordered small, but after wearing it for a few days, I thought it was a little tight so I requested a return to buy the medium. Not only did they ship out my new bands the next day, they told me to keep (donate, etc) the ones that didn't fit well. This was wonderful!
I will be buying more and referring anyone who needs a comfortable band.
Thank you Solace Bands!!!”
“Nice quality, and but despite measuring my wrist and taking the recommendation of the company to go down as size, it was way way way too tight so I would recommend going up a size even if it does stretch, it was cutting off my circulation. they sent me a bigger size at no charge, and I didn’t have to send the old one back.”
“I always got the thick large band. This time I ordered the thin large band. With the thin band I could have gotten the medium band. Keep this in mind.”
“I have bought many bands of many colors and love them all! My favorite bands are the stretchy ones but love the rubber ones too. They are so comfortable and easy to change out…keep them coming!!”
“I bought the white braided band. It fit perfectly and is really nice looking too. 8 think it will wear nicely. Just hope it doesn't get too dirty because it's white.”
“Very disappointed!!!
I ordered 3 bands on December, 13th. The Solace website advertised everywhere about delivery from 2 to 5 days. It was delivered 10 days later (Dec, 23rd)...
It was supposed to be a Christmas gift and it was delivered too late, we took a flight to our vacation spot the day before (12/22). I live in California.
Worried it might not be delivered in time, I reached out by email to customer service, who told me that it was not their fault and blamed the shipping carriers. It was not helpful.
If Solace can't anticipate and handle high demands during Christmas time, then Solace shouldn't advertise about delivery between 2-5 days on their website.
It's false advertising and misleading.”
I apologize for the inconvenience you experienced with the delayed delivery of your order. We understand the frustration, especially when it comes to holiday gifts. I assure you that we take your feedback seriously, and we'll strive to improve our communication and delivery processes during peak seasons.
