“The product is very nice; however, Customer Service could have been better. When I reached out to relay that I got an email from Solace saying that my order had been delivered but I actually had not received it (did not get an alert from my apartment complex that I had a delivery like I always do nor could the package be found), the Solace Customer Service rep said I had to wait up to 3 x business days to see if the order would be delivered in that time. After 3 x business days, I reached back out to Solace to confirm that I still had not received the package & asked if they could please either process a refund or replacement. Customer Service then made the comment that they will send a replacement as a "one-time courtesy." I don't need any favors especially when it comes to something as insignificant as a watch band & after spending nearly $40 for one. In the future, you may want to treat your customers with a little more respect as they can get watch bands anywhere.”
“These bands are comfortable and attractive. Great for everyday wear. Mine did stretch out a bit after wearing daily (and sweating) after a few months. But they are reasonably priced, and so I bought a fresh one.”
“just received the Titan band and it exceeds my expectations. it takes a minute to get used to adjusting the band to the appropriate width due to the seriously strong magnet but now, that is exactly what I really like about the fit. it is easily adjusted and looks great!”
“I love my new Solace narrow band. I'm an adult but have extremely small wrists and wear a size 1 in Apple Watch bands. The xs fits perfectly, comes in lovely and and is stylish and .”
“Band appears to be well made. Although adjustable, it would be nice if there was just one more slot/hole to adjust the clasp to fit a wrist that is more XL”
“I’m a repeat customer and really like their bands. For some reason, the paper measuring tape was way off and I ordered a size too small. (Half my fault—should have known I didn’t wear an XS.) Same thing just happed to a friend this week. So use care when measuring. However…their customer service response is EXCELLENT. Couldn’t ask for a better return situation.”
“I really like this band. Seems as good as the Apple brand. My only suggustion is be careful on measurement. I took their suggestion to size down if you were on the line between sizes on there measuring tool and my band is much too tight. Not sure if I can stretch it. However, I would not hesitate to order again. i will be sure to size up.”
“I love the look of the Solace bands. My only issue is with the small pin that attaches the band which can pop off if it hits against something. I very much appreciate the replacement band being sent when the pin was lost. I only paid the shipping cost.”
“I so enjoy my solace bands. My favorite is the Paladin bands. They are soft and fit well. Customer service is friendly and responsive. Can't recommend them enough.”
