“So normally I take my lumps with online purchases but this time I thought I would reach out due to the fact that it says below if you don't "love it" let us know so you can fix it. After a few months of seeing the ads and visiting the website I finally pulled the trigger on your buy 2 get a third free Solace Bands. I have to say your marketing budget has to be enormous given the number of times I have seen your ads on Instagram and the internet good show on you all!! So, I perused the website and really tried to hone in on what would be right for me since I had just purchased another apple watch and wanted a few options for bands. Your bands seemed to be good options and high quality. I was betting on this cause you sure weren't the cheapest option out there by any means. I used the size tool and everything to ensure I was getting the right band and size for me. I order two bands while getting a third free (and even went with the surprise $15 band at checkout). So, in all I got 4 bands for my purchase. So, first thing is the medium was too tight on my wrist so I had to return all the bands and get the next size up even though the site states if you are in between sizes go smaller. Once I got my actual purchase back (this part of the process was great, quick and easy to return) I tried on the bands again and was left feeling underwhelmed by the quality and feel. This was truly surprising and upsetting because the only reason I bought your products was because through your marketing I was made to believe that these would feel (if nothing else) different due to the quality of what you are making. Again, I don't want you all to "fix it" but I just wanted to let you know that after going back and forth on the price and whether to purchase, I feel that 1. I would not buy the higher end items you sell and 2. would most likely not recommend buying the general bands you sell at the price point you have them.
Sorry for the rant but this time I chose to say something.
Thanks”
“I had ordered a extra small band, and when I received it, it was too small. I contacted. Solace support, requesting an exchange for a size small. They immediately replied and told me to keep the extra small and that they would send me a small band. Customer support was fantastic. I would highly recommend purchasing items from Solace.”
“I had printed out the page with the measuring tape on it. It indicated I should order a small. But, I think the small is TOO small. It feels just a bit too tight. I will keep it because I think it is a good-looking watch band. Next time, I will try a medium.”
“I love the band! I was in between Small and Medium and went with the Small, which was a good choice. Also, customer service was superb! I wanted to exchange for a different style and they were very helpful and accommodating!”
“The band is very comfortable, but I should’ve ordered an XS instead of a small. The band is a little big and so the watch face tends to slide over my wrist making it difficult to tell the time. Other than that mistake on my part, I highly recommend them.”
“This watch band is so comfortable and fits perfect. I originally ordered a small but it was a little loose so I sized down to a extra small. Customer service was great and super fast!”
“I decided to order solace bands when I'd had enough of the apple bands. The solace bands are super comfortable. Very soft, made very well, and the colors are super vibrant. Highly recommend measuring your wrist accurately. They stretch out a very little bit when they're wet, but that's to be expected from any fabric. I really like the thin width of the bands I ordered.”
“I ordered the Slim Imperium Loop. The champagne pink is also a little peachy in color. The band is extremely comfortable but stretched out within a few days of wearing. I'm going to exchange for a smaller size and hope that works. Really like the size of the narrow band width and overall comfort.”
“I’d been wearing the same watch band for 3 years and was having a hard time finding a plain black replacement. So far so good with this one. I was worried it would be too big but actually fits very nicely compared to my old one. Very glad I purchased off a random ad I got at 3am. I shouldn’t need a new one for another few years but I will definitely recommend to anyone I hear looking for something new.”
“I am loving my Solace Slim Braided Loop band. In this hot weather it's been great to have a band that doesn't make me sweat under it. The colors are beautiful!”
“I bought 2 of the slim bands. I like them. I gave only 4 stars because 1) the arrows that designate the direction to which to push the pins out to size the band are very difficult to see. Also the plastic to keep the band safe til you wear it is sooo hard to remove.”
“I love these bands!! I originally ordered the wrong size and Solace Bands Customer Service was extraordinarily helpful in getting me replacement bands that fit. The bands are incredibly easy to put on and are so comfortable. They're also so cute!”
“These bands are by far the best ones I’ve ever owned! The colors that I picked out are House of Colour Spring colors and I think it’s so amazing to have bands that match my outfits. They also got to my house really quickly. I will be buying more of these in the future.”
