“I have given Solace two chances. The first band I ordered took two weeks to get to me with the excuse that they were relocating storage facilities. Cool. Not a big deal. I ordered a size small infinity band and its too tight. Second chance over a year later, the band took two weeks to get to me. Ordered a size medium and its too large and therefore will not allow the iwatch to track movement properly.
The bands are well designed but for the price you’d expect sizes to be accurate and shipping to not take two weeks. Its a shame.”
Hi Ashton, We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“I just received my first purchase and I am very pleased. The directions were easy to follow and I was able to make the adjustments necessary to make the bands for for my Apple Watch. The band is comfortable and very nice quality.”
“I love the first Solace band I ordered (wide stretchy fabric band. So I ordered two more only this time narrow one. They looked the right size and I threw away the boxes. They are about 5/8 inch too big. Not good if I don’t want sliding down to my wrist rather than fitting snugly.”
Hi Michael, We're sorry to hear that. Our bands may seem tight at first, but the band will eventually adjust to your wrist. But if it's really uncomfortable to wear, you can return it for an exchange.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“Not for Apple Ultra Watch. The band fit perfectly, I wanted to love these bands and I did out of the box. I happily wore the band for a few days but then it seems that the weight of the ultra was too much for the elastic and it starting stretching and it has now lost all elasticity and allows the watch to slide up and down my arm.”
“The bands are amazing! So comfy, so much better than the apple bands by a long shot. Great quality & the buy 2 get one free deal is awesome. My only complaint is the shipping, shipping took about 2 weeks which this day and age is ridiculous - I am so used to ordering something and it coming a day later or up to 4 business days. I don’t know if this was just my order or there was an issue on ups’s end but the only complaint I have!”
“After adjusting the sizing I inadvertently added back the wrong side. Customer service noticed my error and pointed it out to me. Quick response in noticing the picture. Felt foolish but they were very responsive and I appreciate that.”
“I was near the borderline between S and XS, so I went with S. After wearing it for a couple of weeks, I realized I needed the XS because the watch kept sliding around.”
