“I paid for expedited shipping. It was not expedited. It took forever to get. I even got an email from Solace asking how I liked my new band---which hadn't been delivered yet!! Very disappointed.”
“I love it!!!!♥️♥️♥️
Since I not my Apple Watch I had been looking for a band like the one I bought at Solace. Absolutely love it!! Only thing that can improve is shipping speed.”
“The band is of nice quality and worth the money. However, I recommend you not advise someone who measures on the line to buy the smaller one. I am a size 4 in the Apple band & measured on the line between Sm & Med for yours. I ordered the small on your advice and the band was too tight. I wet it and stretched it on a bottle overnight to dry and it is better now but still a little snug.”
“If you’re reading this then you have to get this band whether you’re working on the dock or strolling through the grocery store aisles you’re guaranteed to get some looks :)”
“I bought three bands, I really like them so far. The fit is great, I like there is no clunky buckle. I wear them from working out to work and all day. I have not tried throwing them in the washing machine yet, but look forward to that feature. Overall happy with them.”
“I ordered the perma band and it was to small on my wrist. I was thinking the band would have been too big since it included the tool to make it smaller. I really liked the band but had to ship it back for that reason. I also contacted customer service to ask if the send out additional links to make the band bigger but solace doesn’t. Very disappointing.”
“I have ordered many bands-
The older this company gets, the longer the ship time becomes.
Current order 11 days. Companies should get better, not worse!”
Hi Pat, Thank you for sharing your experience and concerns. We acknowledge that shipping, particularly with services like UPS Mail Innovations, can be unpredictable. With our recent switch to a different shipping company, we've made some minor adjustments that have, on occasion, led to slight delays in the delivery timeframe. Rest assured, we are committed to improving the shipping process for your orders and taking proactive steps to address this matter. Your feedback is appreciated, and we are working to enhance your overall experience with us.
“I really love the new band, it is very cute, the design and everything. I love how it is so light when wearing it. And it takes just 1 seconds to put it on your wrist. Overall such a cute design and very easy to put on.”
“I’ve bought bands that are made with an elastic band from other company’s. I would get smalls and they would be extremely tight. I went with a medium for myself and it is too loose. I like them a little snug. I purchased the small for my wife and hers was too loose as well. Love the designs but probably won’t purchase again due to sizing.”
Hi Aubrey,
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“I had to get an XS, and used the paper thing, and it's a bit tight. I don't dare get a S, but I'm not encouraged to buy more! And I do love them - the material is great.”
“I’ve been wearing my bands for about a month now and I am loving them! One of my Imperium bands did stretch out a little, but otherwise I've had no problems. The bands are very comfortable and I’ve had no issues with rashes like I did with the original watch band. I also love the look of the Perma band and have received several compliments. I did have a sizing issue on my first order and customer service was fantastic! I’ll definitely be ordering more in the future.”
“The material is good. I decided to go with a solace band after reading reviews because I work out.
The material is nice but after taking measurements and ordering a medium. It is loose after 1 week wear. It doesn’t sit snug on my wrist and moves back and forth with movement of my arm. Definitely doesn’t fit nice to run.”
Hi Gaby,
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“Love the way the band looks, but sad that after a week it has stretched out and doesn’t fit as well as it did at first. It rides down my hand and now my watch keeps opening apps I don’t want open when it bangs into my hands”
“I love all of my Solace Permabands.
I also love that the bands come with the small tool as well.
Delivery was faster than I expected.
Thank you,
Valerie P.”
