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Soldier of Fortune Reviews

3.3 Rating 52 Reviews

56 %

of reviewers recommend Soldier of Fortune

Company Reviews

3.3

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email

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Soldier of Fortune 5 star review on 20th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a customer of Soldier of Fortune for many years and have ordered and received items on a regular basis with no problems, till now, now I am finding incorrect items being sent, orders not being sent until reminded and difficulty getting refunds.. They used to be my first stop for kit, now I have to bare in mind 'are they going to screw up, can I wait while they sort the problem out ?'”

Posted 5 years ago

“Have to first apologise for leaving a bad review recently due to my order arriving very late it was obviously not SoF fault but royal mails!! I ordered a fairly big haul of reproduction Vietnam clothing, webbing, boots etc. and i couldn't be happier, everything was perfect and fitted great and arrived in less than a week which is amazing in this pandemic climate!! Definitely recommend!!”

Posted 3 years ago

“I placed an order on 3rd Dec for a historical reproduction knife and a smaller pocket knife. My order was dispatched using Parcelforce on 5th Dec. I received it on 8th Dec. Upon opening the box, I found one of the items (the reproduction knife) was damaged, and had a chip in the cutting edge of the blade. I sent an e-mail to SoF customer services the same day with a photograph asking to return and exchange it. I got a response on 9th Dec saying "This has been passed on for attention and we will contact you again as soon as we have any further information". Now 12th Dec and still waiting. I'm not too sure who they're supposed to be asking, given that they're in charge of their own customer services department! Not very impressed thus far.”

Posted 4 years ago

“Slow shipping, incorrect item of low quality sent and relatively bad and blunt customer service.”

Posted 5 years ago

“I purchased goods from this company for many years, until one of the managers went it to retirement, after that the company went down hill very fast.....three times in a row they sent me items l did not order to which l had returned at a further cost to myself on the third time, l phoned and complained, to which they disrespectfully told me if l didn't like the way they did business....to go else where....when l rebuffed the comments with Yes your right l can do that !......l was Futher disrespected and told my credits would be refunded,to which then l was hung up on....l phoned back immediately and asked to speak to the manager, to which he accused me of being abusive to staff and that they would never do business with me again and slammed the phone down before l could inform my side of what happened......All this because they refuse to read their own order forms, to which l did inclose with written correspondence in English!, To which they chose to also ignore,...they did send my some of my store credit, but in English pound notes in order that l would insure further penalties on the exchange, as l do not reside within the U.K....... This incident accurred back in 2016 & l was Black listed, 2yrs ago....l tried for the first time today to ask if l am still Black listed, to which l am, not surprising with the way they treat overseas custimers that can not own the fact that they don't want to abide by their own agreement and policy's......be warned this company believe their above their customers, especially when you prove their in the wrong !”

Posted 5 years ago

“Been a customer since the 1980s, and contrary to some of these reviews, I've never had anything but very good service from this company. The German kit is generally very good, quite adequate for reenactment. I've always found them business-like, and efficient to deal with. They make a point of telling you if there are any issues with Parcel Force, so you can consider the options. I would recommend them, from my experience of dealing with them.”

Posted 3 years ago

“The shipping was fast and everything has been perfect”

Posted 3 years ago

“I have bought from them for quite a while and they have been good . However there latest WW1 helmet offerings are really poor. The rivets are the wrong type and the liners and straps are of really poor quality. The helmet plates will not fit any of their helmets and are a waste of money. I have complained but have had no answer. A new source will have to be found.”

Posted 4 years ago

“Why don't they do Italian WW2 uniforms”

Posted 5 years ago

“I ordered a Erel Luftwaffe NCO cap. They said it was the best quality on the market. Not so, it was thin material and floppy and more expensive than other companies. I would not recommend this item.”

Posted 5 years ago

“Have had many items from sof including two a2 jackets well worth the money would definitely recommend prompt service. Jacket ordered on Friday came Monday 👍”

Posted 2 years ago

“George This is one of the best re,enacters shops around, with a great range of kit over sow maney times of history The kit just keeps getting bitter , Well dun on your survive over the years , if you are looking for some think new go to S.O.F the”

Posted 2 years ago

“On the 27th of September i ordered a 3rd pattern us army vietnam war shirt and a nametag for the shirt ,it was dispatched on the 29th, its now the 16th of October and still no sign of the item!! Plus i just received an email telling me theyve only now dispatched the nametag 3 weeks later!! I had planned to build a whole vietnam era us soldier loadout giving them roughly 300 pounds of business but they can kiss my ass!!”

Posted 3 years ago

“I am very happy with the selection of uniforms and kit that is available. I was astounded with the shipping. My order was processed and shipped to my home overseas in only 4 days. Prices are reasonable on sale merchandise. I’ll be a return customer.”

Posted 3 years ago

“Customer service is always good. Although I have experienced and brought very low quality items for a very high price. ie things listed as 100 but really worth less than 30...”

Posted 3 years ago

“Ordered a hbt jacket I intend to use as a summer jacket. Very good quality for a decent price. Recommended!!!”

Posted 3 years ago

“Bought an SS German officer sword, logo was looking cheap and damaged, so I emailed them, and as stupid as I am accepted £10,- refund. Looking more closely, handle is broken, the metal wrapping is already loose. It isnt worth £30,- and DEFINITLY not the £69,99 I paid for it. I would not recommend this item/store and they won't see me again as a customer.”

Posted 3 years ago

“Top quality products, fast delivery, great selection! So glad I found this site, literally has everything I need at great prices.”

Posted 4 years ago

“Excellent service. Ordered on the Saturday, arrived on the Wednesday. Well packaged. Lowest priced item (wall hangers), compared to other similar sites offering the same item. Would use again.”

Posted 4 years ago

“Ordered tent from soldier of Fortune for next day delivery and it was hear happy with the service we have got outher things from there so yes very happy”

Posted 4 years ago

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Soldier of Fortune is rated 3.3 based on 52 reviews