Soldier of Fortune Reviews

Name: Soldier of Fortune
Rating: 3.25

3.3 Rating 55 Reviews

55 %

of reviewers recommend Soldier of Fortune

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3.3

Based on 55 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email

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Soldier of Fortune 5 star review on 20th August 2020

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a customer of Soldier of Fortune for many years and have ordered and received items on a regular basis with no problems, till now, now I am finding incorrect items being sent, orders not being sent until reminded and difficulty getting refunds.. They used to be my first stop for kit, now I have to bare in mind 'are they going to screw up, can I wait while they sort the problem out ?'”

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Posted 6 years ago

“Have to first apologise for leaving a bad review recently due to my order arriving very late it was obviously not SoF fault but royal mails!! I ordered a fairly big haul of reproduction Vietnam clothing, webbing, boots etc. and i couldn't be happier, everything was perfect and fitted great and arrived in less than a week which is amazing in this pandemic climate!! Definitely recommend!!”

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Posted 4 years ago

“I placed an order on 3rd Dec for a historical reproduction knife and a smaller pocket knife. My order was dispatched using Parcelforce on 5th Dec. I received it on 8th Dec. Upon opening the box, I found one of the items (the reproduction knife) was damaged, and had a chip in the cutting edge of the blade. I sent an e-mail to SoF customer services the same day with a photograph asking to return and exchange it. I got a response on 9th Dec saying "This has been passed on for attention and we will contact you again as soon as we have any further information". Now 12th Dec and still waiting. I'm not too sure who they're supposed to be asking, given that they're in charge of their own customer services department! Not very impressed thus far.”

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Posted 5 years ago

“Slow shipping, incorrect item of low quality sent and relatively bad and blunt customer service.”

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Posted 6 years ago

“I purchased goods from this company for many years, until one of the managers went it to retirement, after that the company went down hill very fast.....three times in a row they sent me items l did not order to which l had returned at a further cost to myself on the third time, l phoned and complained, to which they disrespectfully told me if l didn't like the way they did business....to go else where....when l rebuffed the comments with Yes your right l can do that !......l was Futher disrespected and told my credits would be refunded,to which then l was hung up on....l phoned back immediately and asked to speak to the manager, to which he accused me of being abusive to staff and that they would never do business with me again and slammed the phone down before l could inform my side of what happened......All this because they refuse to read their own order forms, to which l did inclose with written correspondence in English!, To which they chose to also ignore,...they did send my some of my store credit, but in English pound notes in order that l would insure further penalties on the exchange, as l do not reside within the U.K....... This incident accurred back in 2016 & l was Black listed, 2yrs ago....l tried for the first time today to ask if l am still Black listed, to which l am, not surprising with the way they treat overseas custimers that can not own the fact that they don't want to abide by their own agreement and policy's......be warned this company believe their above their customers, especially when you prove their in the wrong !”

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Posted 7 years ago

“On the 27th of September i ordered a 3rd pattern us army vietnam war shirt and a nametag for the shirt ,it was dispatched on the 29th, its now the 16th of October and still no sign of the item!! Plus i just received an email telling me theyve only now dispatched the nametag 3 weeks later!! I had planned to build a whole vietnam era us soldier loadout giving them roughly 300 pounds of business but they can kiss my ass!!”

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Posted 4 years ago

“Been a customer since the 1980s, and contrary to some of these reviews, I've never had anything but very good service from this company. The German kit is generally very good, quite adequate for reenactment. I've always found them business-like, and efficient to deal with. They make a point of telling you if there are any issues with Parcel Force, so you can consider the options. I would recommend them, from my experience of dealing with them.”

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Posted 4 years ago

“The shipping was fast and everything has been perfect”

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Posted 4 years ago

“I have bought from them for quite a while and they have been good . However there latest WW1 helmet offerings are really poor. The rivets are the wrong type and the liners and straps are of really poor quality. The helmet plates will not fit any of their helmets and are a waste of money. I have complained but have had no answer. A new source will have to be found.”

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Posted 5 years ago

“Why don't they do Italian WW2 uniforms”

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Posted 6 years ago

“I ordered a Erel Luftwaffe NCO cap. They said it was the best quality on the market. Not so, it was thin material and floppy and more expensive than other companies. I would not recommend this item.”

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Posted 6 years ago

“The worst company I have ever had the displeasure to come across, I purchased an item that only requires age verification to be over 18 by law, I have been interrogated to disclose my personal and business information, I was aggressively questioned, they even checked companies house to then question me on that and make negative assumptions based on that data. I then had to disclose my VCR exemption details, and the clubs I m a member of, and it still wasn't good enough to buy the item that didn't require any of it to legally purchase., and they cancelled my order. Their attitude towards customers is atrocious, they have no manners or business acumen, and no regard for people. Avoid at all costs, buy elsewhere. If anyone has been treated in a similar fashion to myself , I'm putting a complaint in to Trading Standards and the ICO for the way they treated me and handled my private and business information, I suggest you do the same so they can't keep doing it to people and get away with it.”

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Posted 10 months ago

“I've been a customer of s o f for a while every item I bough was from s o f no one else I have perchases a garand rifle all the uniforms and equipment I have spent quite a lot of money but now I want to perchase. a lee Enfield 303 rifle I've been stopped I am with a re enactment group the letter as been sent by me signed by the chairman of the group but still unable to perchase your rules also say that you have to be member of a re enactment group so because I was a loyal customer and spent a lot of money I will not be ordering anything else from s o f Ian very disappointed the way s o f treat their loyal customers and now that I can still get equipment from other company's s o f will lose my custom I also will not be recommending s o f to other people”

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Posted 1 year ago

“Once SOF used to sell good clothing with right labels and buttons: now they're getting the size ratio of clothes wrong and they are so arrogant they won't admit it. I have been buying from them since 2014, but I will never buy again. Goodbye for ever SOF”

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Posted 1 year ago

“Ordered plenty from this company, delivery is speedy, returns and exchange policy is clear and works well. When I have contacted them with a query they have been quick to respond and have always been helpful.”

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Posted 1 year ago

“After my husband passed away I contacted Soldier of Fortune regarding my husbands outstanding vouchers of over £100 to be told that they would not refund. As this is not a site I would order goods from be aware if you have gift vouchers make sure you spend them.”

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Posted 2 years ago

“Saw bad reviews for poor customer service but decided to take a chance and place an order and item was stained with something, I contacted the company but they have not responded. I had fair warning now you do too.”

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Posted 2 years ago

“Have had many items from sof including two a2 jackets well worth the money would definitely recommend prompt service. Jacket ordered on Friday came Monday 👍”

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Posted 3 years ago

“George This is one of the best re,enacters shops around, with a great range of kit over sow maney times of history The kit just keeps getting bitter , Well dun on your survive over the years , if you are looking for some think new go to S.O.F the”

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Posted 3 years ago

“Shitty store. They sent to me shabby product with wrong color.”

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Posted 3 years ago

Soldier of Fortune is rated 3.3 based on 55 reviews