Ordered a WW2 webbing set for my son. Had issues with parcelforce delivery, staff were incredibly helpful and hardworking in resolving problem. Items were great quality and my son absolutely loves it, so thank you!
“For many years I have been a customer of SOF but, that all ended today. I was sent another customers order and when I emailed them about this I had to do so 3 times to get a response. The problem was rectified but only after I mailed the item to the correct customer. After 5 weeks of back and forth emails, they did reimburse my shipping cost and offered to send my order again with reimbursement of original shipping. I declined bc I live in the US and shipping from UK runs about 3 weeks and the event I wanted the items for had long passed. They promptly refunded me after I complained to PayPal.”
“I have found that I’ve had problems since the management changed, the shop being closed on Saturdays is a major inconvenience if you have to try on clothing to find your size as relatively few people can get there midweek. Add to this the fact that every time I’ve tried to get onto their website since they’ve changed to the new one I cannot get on at all which must be affecting their trade surely? Using an iPad or iPhone it doesn’t work despite trying umpteen times to log on”