Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

SOPHIA WEBSTER Reviews

3.2 Rating 102 Reviews

55 %

of reviewers recommend SOPHIA WEBSTER

Company Reviews

3.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SOPHIA WEBSTER made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SOPHIA WEBSTER 1 star review on 7th October 2022

SOPHIA WEBSTER 1 star review on 7th October 2022

SOPHIA WEBSTER 1 star review on 7th October 2022

SOPHIA WEBSTER 1 star review on 9th September 2020

SOPHIA WEBSTER 1 star review on 9th September 2020

SOPHIA WEBSTER 1 star review on 9th September 2020

SOPHIA WEBSTER 1 star review on 9th September 2020

4

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company!! They shipped my order to the US without putting the proper documentation, they send package without commercial invoice, composition… When the carrier tried to reach out to them no answer, I had find out myself about the documents required, I had to pay a storage fee at custom of $30/day, when I finally reached out to SW and told me we are sorry it is Brexit, what a joke. If you ship anything in the US from overseas you need documentation, what a joke!”

Posted 2 years ago

“Sadly, this company has the worst customer service I have ever received (Sara on chat). Rude, dismissive and dishonest. Absolutely unethical. I will never order again. Once you overlook the cute butterfly designs, only poor service, average quality and uncomfortable shoes remain.”

Posted 2 years ago

“Bad quality for a shoe designer! I like to return it, but afraid( after I read all the reviews) I won’t get my money back! Help!!!!!”

Posted 2 years ago

“When you order from SOPHIA WEBSTER you think that you Will have a good experience with nice designed shoes. The truth is they have very poor customer service. They don't bother to repaly to email . I didn't get the refend or shoes neither . Sophia why don't you care for your customer?!”

Posted 2 years ago

“Put an order in and 2 hrs later it was canceled by them(dont know why)yet they swiped my card for the money. Had to call my bank to dispute charges and attempt to receive a return. This makes zero sense from a so called highend company. Wont attempt to order again”

Posted 3 years ago

“Still waiting for my shoes - their so called customer service advise they have been sent but won't advise of a tracking number. Total scammers, don't buy from them”

Posted 3 years ago

“I ordered shoes and they never arrived!!! I paid over 900$! DHL sucks! They said they delivered it to me but it was never delivered. When I send complaint to sophia webster customer service they ignored me email. I would never order anything from this merchant, I lost my money!!!”

Posted 3 years ago

“I had a open a case via Paypal to get my refund. They did not contact/reach out to me once despite receiving the parcel a month ago. DO NOT BUY FROM THEM.”

Posted 3 years ago

“THIS SO CALLED PATHETIC EXCUSE FOR A COMPANY ARE SCAMMERS...I HAVE BEEN WAITING FOR A PAIR OF SHOES FROM THEM FOR MONTHS NOW AND STILL NOTHING...THEY KEEP TELLING ME THEY WILL ARRIVE BUT OBVIOUSLY I WAS SCAMMED...THIS RIDICULOUS COMPANY NEEDS TO BE SHUT DOWN ASAP.”

Posted 3 years ago

“I purchased a pair of sneakers, I opened the box and the shoes were falling apart!! The sole was coming off. I emailed the company using their website, regular email, chat, facebook messenger, facebook comments and I am yet to receive a response, by the comments and other reviews it looks like I will never receive one. Meanwhile, my return is stuck on this side since DHL will not accept the package without a form they need to send. Worst customer service, worst company, worst product ever!!! Do not purchase anything from this company ever if you value your money and your sanity. It seems like they are ripping people off just to stay afloat and then keeping their money and their goods. Horrible business practice, very shady business!!”

SOPHIA WEBSTER 1 star review on 9th September 2020

SOPHIA WEBSTER 1 star review on 9th September 2020

SOPHIA WEBSTER 1 star review on 9th September 2020

SOPHIA WEBSTER 1 star review on 9th September 2020

SOPHIA WEBSTER 1 star review on 9th September 2020

Posted 3 years ago

“I ordered a pair of fly by trainers in the sale, once they had been despatched customer services emailed me to say there was a “small mark” on the trainers and that if I wanted to keep them they’d give me a 20% discount or I could return. The small mark is a big red ink stain so of course I didn’t want to keep. Now no other pairs left in my size and they also did an extra 20% discount on sales lines so their little sweetener I should have got anyway. Now no reply from customer services via email or Facebook. Not what I expected from a luxury shoe company.”

Posted 3 years ago

“Asked them a simple question and it's been a few days and they haven't gotten back to me. I would've thought that a luxury brand would have better than this... Guess I won't be buying the shoes I wanted then.”

Posted 3 years ago

“I ordered these shoes and once I got them I didn’t like them so I sent them back it’s over two weeks and no refund all I keep getting is the running around the shoes were returned since July 31st 2020 and they were signed for by one Matt Day every time I inquired about my refund they keep saying they are working with a limited staff. These shoes were not cheap and here I go two weeks later no shoes and I can’t get back my money. This is the worst company and they are nothing but thieves and scammers. I would recommend that no one ever purchase anything from this company they are the worst. Still waiting on my refund. I’m going to let PayPal handle this one.”

Posted 3 years ago

“I don’t live near anywhere that stocks Sophia Webster so decided to order from them directly for my wedding shoes. As I wasn’t sure if size I order a couple sizes so I wouldn’t have a situation where I was going back and forth. My order was over £1000 so not a small order. I then went to return the order which seemed easy enough, got the text saying dpd return had been delivered and weeks passed and no refund. I emailed sophia webster who claimed no parcel had been received despite me having proof of return delivery with a name and signature. I then opened a paypal case as fortunately payed via paypal. I sent all my proof and waited to them get an email from Sophia webster asking me to close my paypal case as they wouldn’t refund if paypal case was open. I spoke to paypal who told me not to close the case and after a long wait finally recieved my refund from paypal. I just wanted to make people aware of these scam artists and it seems I’m not the only person they’ve done this to, I was just so lucky I payed via paypal.”

Posted 3 years ago

“Would never order from them again, horrendous customer service. Cannot get hold of them after trying 6 times via email, chat and Facebook over a period of almost 3 weeks. I returned my shoes and I am still waiting for even an acknowledgement of my return let alone my money back”

Posted 3 years ago

“Absolutely appalling customer service, and I will never purchase from Sophia Webster again. I bought shoes that I returned, and two weeks later I still haven’t received a refund. The shoes have been signed for at the company, and I have e mailed customer service several times. No one has got back to me and I have no refund! Absolute disgrace”

Posted 3 years ago

“I ordered sneakers on April 11th. Didn’t get them until July 14th. Contacted them numerous times. Said they were on a ship. They were the wrong sneakers. Not even the right color or size. They will not refund. They offered me a “big” coupon. I would have to be out of my mind to ever order from them again.”

SOPHIA WEBSTER 1 star review on 16th July 2020

SOPHIA WEBSTER 1 star review on 16th July 2020

SOPHIA WEBSTER 1 star review on 16th July 2020

Posted 3 years ago

“Omg cannot believe this so called designer website do not answer emails. Did intend to make a purchase but they cannot even be bothered to answer emails !!”

Posted 3 years ago

“I ordered 2 pairs of shoes and never got them. And they refused to give me my money back”

Posted 3 years ago

“If could give them zero Stars I would. I purchased 2 pairs of would-be wedding shoes. I decided to keep one pair and return the other pair. After returning my second pair of shoes to them I waited 3 weeks and was not givrne refund. I reached out to customer service and several occasions no one contacted me back. So I opened up a dispute with my bank they temporarily refunded me the money while they investigated and when they spoke with his company to company said they never received my return When someone on their staff sign for the package. Stop by shoes that cost over $500 I'm expecting the customer service from this company to be superb. I wish I could return the other pair of shoes I bought from this company because I would never support them I suggest you don't either.”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

SOPHIA WEBSTER is rated 3.2 based on 102 reviews