“Returned an item with tracking, 4 days after the company received it no notification, my account still showing as delivered to me with no update, had to scour the internet to get a phone number as apparently they take up to 4 days to answer email enquiries at customer services and no live chat option.
Eventually found a number and spoke to someone who assured me they would now process my return and refund - I shouldn't have to chase a company.
Won't be ordering again as I hate bad after sales service - especially online as this is mainly based on trust.”
“I have emailed twice still no answer, trying to do a return as time lapsed due to being on holiday as came to late customer service says 2 working days to reply lts now 5 !!!”
“I’m usually a size 10 bottom and 12 top so Ordered a jumpsuit in a size 12 and was delighted it came in short length. Looked lovely on arrival but unfortunately I would have needed at least 2 sizes bigger as although the bottom half was perfect the top was at least 2 sizes too small. Very disappointed.”
