“I Love the quality BUT every time i need to return an item i always have to phone to chase the return ? Put me off ordering from them again over 2 weeks for refund is not acceptable and then only after i chase it”
“I wasn’t impressed with the quality of the items, but the glacial process of achieving a refund is appalling. 5 working days to process, the return allegedly took 8 days to arrive with them & still no sign of my refund. I returned another parcel to school outfitters on the same day & money in my account in 4 actual days.
Appalling returns process”
“Reading all the reviews I wish I had read them before purchasing a jumpsuit. It looked like a piece of rag when I received it, it was absolutely creased from top to bottom, so much so I returned it immediately and will wait for my money to go back in to my account I will never order anything from Sosander again.”
“Returned item 30 March 2025 which was acknowledged. Finally received payment 24 April after phone call and emails to Sosandar. No apology or explanation for delay. Would probably still be waiting if I had not contacted your company. Not good enough.”
“There sizes are way out especially in trousers I'm a size 6 and they fit my my size 10 daughter I've got trousers from last year that fit perfect ordered same trousers that arrived today & they are massive same as dresses recieved one on a different colour to one I already have & again far to big dont know if they have changed the company that makes them or not but every thing is far to big”
“The dress that I ordered arrived sleeveless but the dress in the online brochure, both the video and to photo, had short sleeves.
After speaking to Sosandar some weeks ago they still haven’t changed their representation of the garment. Extremely misleading so very reluctant to buy from this company again”
“I have ordered from Sosandar for many years and rarely return anything. Recently returned 2 items for which I was charged €12.50 for standard post from Ireland. No other online company charges these exorbitant return prices. Now, one of the items has gone missing, never received by Sosandar even though the returns process was followed as per advised steps and within timeframe.
Be aware that when ordering from Ireland as it is €12.50 for standard return post and €20 for registered. Then if you do choose the cheaper option there’s a possibility that the items will not be received as in my case.
I have never experienced a return not being received by the company in all my years shopping on UK websites.”
“I have been trying for the last 10 days to return one item, but impossibly complicated directions on how to return. I asked for a printed return label and did not receive one. Sosander then sent me a link for returns which I could not open, and a message telling me this was a scam!
I have no address, e-mails are ignored and phone messages just tell me to look for directions on the internet!”
“Quality of garments and how made gone down hill.
Have to pay for delivery now regardless of quantity.
Customer service terrible. Put in a queue to be continually cut off.
I had already greatly reduced buying from them and will not now bother at all.”
“Adding a 20 % off if you subscribe but not making clear that is not applicable for items already with some discount- a waste time because I couldn’t understand why I could not apply my code .
A complete misleading advertisement.
I want my email deleted _ won’t buy again’”
“Poor quality clothing and even worse customer service. No responses to emails ( waiting since 22nd of December 2023), when finally connected to a ‘live chat’ ( after multiple attempts total of 3 hours) it got disconnected. Outrages charges for returns, don’t bother buying from Sosander website if living overseas and needing to return the product. They ‘have introduced a new paperless returns system with the aim of providing a more efficient, environmentally friendly, hassle-free returns process!’ They also have DHL as an option, totally pointless as the waybill is not accepted by DHL, I have addressed that with screenshot of the issue but ‘surprisingly’ no response. They also require product to be returned within 7 days from when you issue the return process. Nothing about return to Sosander had been hassle-free. Really terrible experience and big regret purchasing from this company. Clothing is expensive but does not reflect the quality. Customer service dreadful and unresponsive and still chasing my refund.”
“Wish I had read these reviews before I had ordered. I’m now in the same boat as other customers. Out of pocket, no item received and no response to customer service emails. What a terrible company. I’ll will have to speak to my card company to try and get my money back otherwise I am out of pocket for £50 🤯. Steer clear of this company.”
“This company operates on a difficult to return policy ( forgetting to put in return labels, no return prepay, no bag, courier only ) and unfortunately their sizing is very unreliable. Customer service is based in India and they are indifferent to emails giving a standard cut and paste response. I cancelled an order before dispatch (which by UK consumer contracts regulation 2014), I have 14 days to do so. They ignored my cancellation request and sent the item. Their business model relies on you not returning items. I will not order from them again and they give on line shopping a bad name.”
“Awful, unhelpful and I perceived their messages as slightly sarcastic. Shame as I quite like their products, but now I know how they treat you when things go wrong, I doubt I'll buy from them again.”
“Omg!!!! The sizing is depressing 😞😞😞 ordered my normal size that didn’t fit reluctantly ordered the size up still didn’t fit …. They are making things way too small for size … will never order again! Made me feel horrible 😫”
“AVOID AT ALL COSTS. Scam site. Money taken. Order not delivered. No comms from them whatsoever. No response to emails. Do not answer phone calls. Will have to open PayPal dispute and report to Trading Standards”
