“Adding a 20 % off if you subscribe but not making clear that is not applicable for items already with some discount- a waste time because I couldn’t understand why I could not apply my code .
A complete misleading advertisement.
I want my email deleted _ won’t buy again’”
“Poor quality clothing and even worse customer service. No responses to emails ( waiting since 22nd of December 2023), when finally connected to a ‘live chat’ ( after multiple attempts total of 3 hours) it got disconnected. Outrages charges for returns, don’t bother buying from Sosander website if living overseas and needing to return the product. They ‘have introduced a new paperless returns system with the aim of providing a more efficient, environmentally friendly, hassle-free returns process!’ They also have DHL as an option, totally pointless as the waybill is not accepted by DHL, I have addressed that with screenshot of the issue but ‘surprisingly’ no response. They also require product to be returned within 7 days from when you issue the return process. Nothing about return to Sosander had been hassle-free. Really terrible experience and big regret purchasing from this company. Clothing is expensive but does not reflect the quality. Customer service dreadful and unresponsive and still chasing my refund.”
“Wish I had read these reviews before I had ordered. I’m now in the same boat as other customers. Out of pocket, no item received and no response to customer service emails. What a terrible company. I’ll will have to speak to my card company to try and get my money back otherwise I am out of pocket for £50 🤯. Steer clear of this company.”
“This company operates on a difficult to return policy ( forgetting to put in return labels, no return prepay, no bag, courier only ) and unfortunately their sizing is very unreliable. Customer service is based in India and they are indifferent to emails giving a standard cut and paste response. I cancelled an order before dispatch (which by UK consumer contracts regulation 2014), I have 14 days to do so. They ignored my cancellation request and sent the item. Their business model relies on you not returning items. I will not order from them again and they give on line shopping a bad name.”
“Awful, unhelpful and I perceived their messages as slightly sarcastic. Shame as I quite like their products, but now I know how they treat you when things go wrong, I doubt I'll buy from them again.”
“Omg!!!! The sizing is depressing 😞😞😞 ordered my normal size that didn’t fit reluctantly ordered the size up still didn’t fit …. They are making things way too small for size … will never order again! Made me feel horrible 😫”
“AVOID AT ALL COSTS. Scam site. Money taken. Order not delivered. No comms from them whatsoever. No response to emails. Do not answer phone calls. Will have to open PayPal dispute and report to Trading Standards”
“Placed order on the 16th October transaction taken from my bank account - still no delivery 31st October - can’t speak to anyone. Sent email to customer services 24th October still no reply, when I log on to my account it just says order is processing. Will never order from this company again very disappointed - shouldn’t be allowed to trade!!!”
“I am still waiting...... order recieved 5.10, part of it returned and have proof of postage and proof of returned delivery 7.10, 3 emails later still waiting for a refund. Another item, a jumper and part of same order was worn for an afternoon and is now all bobbly. You would think I had had the jumper last winter !!!!! Did get a response and have since provided pictures.... Overall very poor customer service and I do not know a way forward at the moment as no respones whatsoever regarding the returned item.....”
“No refund on item I returned. An item I ordered on the 11 Oct still hasn’t arrived. Can’t get through on the phone and no reply to my emails. Was a very happy customer, and have loads of Sosandar clothes. But cannot recommend them at the moment.”
“Can’t get through to speak to anybody. My returns haven’t been refunded. It’s been weeks since they said they had them back. Another one of the parcels is stuck in Leeds MC.I’ve emailed them to let them know as they have to claim, I can’t.
If and when I get the money back I will NEVER buy from them again. Dreadful customer service.”
“Dreadful experience. Took 8 working days to despatch order and one item missing still. No info on why missing and Customer Services (what a misnomer) not replied to emails. Phone, as ever, has recorded message to email them. Ha! Have query about returns, but again no reply to emails about that. Wish I'd never ordered from Sosandar. What a nightmare company to deal with. Wonder if I'll never get back money for my returns or refund for missing item. On the positive side, Royal Mail delivered within 3 days, including a strike day. Full marks to Royal Mail. Good customer service in dealing with a bad experience generates goodwill, future business and positive reviews, but Sosandar have yet to learn that lesson.”
“Terrible customer service. Can't get through on the phone and emails ignored. Items arrived way past expected date. Paid for express delivery that stated 1 to 2 working days, 9 days later item still not received and emails ignored. Will not be buying from Sosandar ever again.”
“Wish I'd read reviews before ordering. Sosander took my money quickly enough but over a week later still nothing about when goods being despatched. Customer service phone number has recorded message that says to email. Email reply says 4 working days to reply. Still waiting! Most unsatisfactory. Am unimpressed, to say the least. Wish I could give no stars.”
“Ordered three jackets last Wednesday. They took my money. Paid express delivery. Heard nothing. Not even despatched. It’s now Saturday. Tried calling tried emailing and nothing. I will now speak to my visa company to deal with them. Customers be aware!! Dreadful customer services. Paid but no goods!!!!!”
