“Appalling returns policy. Rang to chase refund and still waiting. The adding your name to be informed when item is in stock doesn't work either. EVERYONE is FIRST IN THE QUEUE. Then dropped so when you or a friend add an email you are informed you are FIRST IN THE QUEUE. Mentioned this when chasing refund and told this is how the site works. Shame the two founding ladies never read these reviews.”
“I Love the quality BUT every time i need to return an item i always have to phone to chase the return ? Put me off ordering from them again over 2 weeks for refund is not acceptable and then only after i chase it”
“I wasn’t impressed with the quality of the items, but the glacial process of achieving a refund is appalling. 5 working days to process, the return allegedly took 8 days to arrive with them & still no sign of my refund. I returned another parcel to school outfitters on the same day & money in my account in 4 actual days.
Appalling returns process”
“Reading all the reviews I wish I had read them before purchasing a jumpsuit. It looked like a piece of rag when I received it, it was absolutely creased from top to bottom, so much so I returned it immediately and will wait for my money to go back in to my account I will never order anything from Sosander again.”
“Returned item 30 March 2025 which was acknowledged. Finally received payment 24 April after phone call and emails to Sosandar. No apology or explanation for delay. Would probably still be waiting if I had not contacted your company. Not good enough.”
“There sizes are way out especially in trousers I'm a size 6 and they fit my my size 10 daughter I've got trousers from last year that fit perfect ordered same trousers that arrived today & they are massive same as dresses recieved one on a different colour to one I already have & again far to big dont know if they have changed the company that makes them or not but every thing is far to big”
“The dress that I ordered arrived sleeveless but the dress in the online brochure, both the video and to photo, had short sleeves.
After speaking to Sosandar some weeks ago they still haven’t changed their representation of the garment. Extremely misleading so very reluctant to buy from this company again”
“I have ordered from Sosandar for many years and rarely return anything. Recently returned 2 items for which I was charged €12.50 for standard post from Ireland. No other online company charges these exorbitant return prices. Now, one of the items has gone missing, never received by Sosandar even though the returns process was followed as per advised steps and within timeframe.
Be aware that when ordering from Ireland as it is €12.50 for standard return post and €20 for registered. Then if you do choose the cheaper option there’s a possibility that the items will not be received as in my case.
I have never experienced a return not being received by the company in all my years shopping on UK websites.”
“I have ordered a few things from this company with mixed success !! Some things are priced over what they are worth, other items represent good value for for the quality .. my main gripe is often items things look nothing like the pictures of item so have to return. Of late I feel they have catered for ladies 70+ rather than 40-60 which I feel should be their core.”
“Sosandar have good quality clothing, my only criticism is that I’m only a size 6 but I find their clothing comes out too big for a size 6.
This should be looked at so I can once again buy from Sosandar.”
“I have been trying for the last 10 days to return one item, but impossibly complicated directions on how to return. I asked for a printed return label and did not receive one. Sosander then sent me a link for returns which I could not open, and a message telling me this was a scam!
I have no address, e-mails are ignored and phone messages just tell me to look for directions on the internet!”
“Quality of garments and how made gone down hill.
Have to pay for delivery now regardless of quantity.
Customer service terrible. Put in a queue to be continually cut off.
I had already greatly reduced buying from them and will not now bother at all.”
“Bought 3 pairs of leather trousers. Tan and taupe directly from Sosandar and wine pair from Next. Lovely leather. Wear them loads. Just a shame I can't get the black pair in my size.”
“Adding a 20 % off if you subscribe but not making clear that is not applicable for items already with some discount- a waste time because I couldn’t understand why I could not apply my code .
A complete misleading advertisement.
I want my email deleted _ won’t buy again’”
“Poor quality clothing and even worse customer service. No responses to emails ( waiting since 22nd of December 2023), when finally connected to a ‘live chat’ ( after multiple attempts total of 3 hours) it got disconnected. Outrages charges for returns, don’t bother buying from Sosander website if living overseas and needing to return the product. They ‘have introduced a new paperless returns system with the aim of providing a more efficient, environmentally friendly, hassle-free returns process!’ They also have DHL as an option, totally pointless as the waybill is not accepted by DHL, I have addressed that with screenshot of the issue but ‘surprisingly’ no response. They also require product to be returned within 7 days from when you issue the return process. Nothing about return to Sosander had been hassle-free. Really terrible experience and big regret purchasing from this company. Clothing is expensive but does not reflect the quality. Customer service dreadful and unresponsive and still chasing my refund.”
