“The dress that I ordered arrived sleeveless but the dress in the online brochure, both the video and to photo, had short sleeves.
After speaking to Sosandar some weeks ago they still haven’t changed their representation of the garment. Extremely misleading so very reluctant to buy from this company again”
“I have ordered from Sosandar for many years and rarely return anything. Recently returned 2 items for which I was charged €12.50 for standard post from Ireland. No other online company charges these exorbitant return prices. Now, one of the items has gone missing, never received by Sosandar even though the returns process was followed as per advised steps and within timeframe.
Be aware that when ordering from Ireland as it is €12.50 for standard return post and €20 for registered. Then if you do choose the cheaper option there’s a possibility that the items will not be received as in my case.
I have never experienced a return not being received by the company in all my years shopping on UK websites.”
“I have ordered a few things from this company with mixed success !! Some things are priced over what they are worth, other items represent good value for for the quality .. my main gripe is often items things look nothing like the pictures of item so have to return. Of late I feel they have catered for ladies 70+ rather than 40-60 which I feel should be their core.”
“Sosandar have good quality clothing, my only criticism is that I’m only a size 6 but I find their clothing comes out too big for a size 6.
This should be looked at so I can once again buy from Sosandar.”
“I have been trying for the last 10 days to return one item, but impossibly complicated directions on how to return. I asked for a printed return label and did not receive one. Sosander then sent me a link for returns which I could not open, and a message telling me this was a scam!
I have no address, e-mails are ignored and phone messages just tell me to look for directions on the internet!”
“Quality of garments and how made gone down hill.
Have to pay for delivery now regardless of quantity.
Customer service terrible. Put in a queue to be continually cut off.
I had already greatly reduced buying from them and will not now bother at all.”
“Bought 3 pairs of leather trousers. Tan and taupe directly from Sosandar and wine pair from Next. Lovely leather. Wear them loads. Just a shame I can't get the black pair in my size.”
“Adding a 20 % off if you subscribe but not making clear that is not applicable for items already with some discount- a waste time because I couldn’t understand why I could not apply my code .
A complete misleading advertisement.
I want my email deleted _ won’t buy again’”
“Poor quality clothing and even worse customer service. No responses to emails ( waiting since 22nd of December 2023), when finally connected to a ‘live chat’ ( after multiple attempts total of 3 hours) it got disconnected. Outrages charges for returns, don’t bother buying from Sosander website if living overseas and needing to return the product. They ‘have introduced a new paperless returns system with the aim of providing a more efficient, environmentally friendly, hassle-free returns process!’ They also have DHL as an option, totally pointless as the waybill is not accepted by DHL, I have addressed that with screenshot of the issue but ‘surprisingly’ no response. They also require product to be returned within 7 days from when you issue the return process. Nothing about return to Sosander had been hassle-free. Really terrible experience and big regret purchasing from this company. Clothing is expensive but does not reflect the quality. Customer service dreadful and unresponsive and still chasing my refund.”
“How reviews are so different,here is my experience
Delivery fast
Quality & fit fantastic
Rang customer service twice girls so helpful explaining I needed a QR code
to return one item,I don't like buying on line but was amazed how easy and efficient this company was to deal with,I will be buying again.This is an honest and genuine review,”
“Had to write this review in the back of the most incredible sequin dress arriving this morning.. My Christmas party outfit is sorted! Finally found a brand that designs clothes for real women who want to still be fashionable even though they’re not 22 years old anymore. Bought a couple of dresses and pairs of jeans now and quality and fit is amazing. Get so many compliments! I’ve never had any issues with delivery either. Seriously these are my go to brand now!”
“My first order arrived very fast and I was really impressed with the quality of the clothes. I am keeping 2 of the 3 I ordered so I have yet to try out the returns process but I have already sent the website link to 2 of my friends. Will definitely order again. The size 10 trouser suit and dress fit perfectly. So happy.”
“Wish I had read these reviews before I had ordered. I’m now in the same boat as other customers. Out of pocket, no item received and no response to customer service emails. What a terrible company. I’ll will have to speak to my card company to try and get my money back otherwise I am out of pocket for £50 🤯. Steer clear of this company.”
“Ordered a dress size 12. and 14. Kept the Size 12. Lovely fit; Lovely dress. Bought it on a 30% off day so very happy. Easy return if you follow the instructions very carefully. 😅 very happy customer 2nd dress I've bought, both good quality.”
