“Placed order on the 16th October transaction taken from my bank account - still no delivery 31st October - can’t speak to anyone. Sent email to customer services 24th October still no reply, when I log on to my account it just says order is processing. Will never order from this company again very disappointed - shouldn’t be allowed to trade!!!”
“I am still waiting...... order recieved 5.10, part of it returned and have proof of postage and proof of returned delivery 7.10, 3 emails later still waiting for a refund. Another item, a jumper and part of same order was worn for an afternoon and is now all bobbly. You would think I had had the jumper last winter !!!!! Did get a response and have since provided pictures.... Overall very poor customer service and I do not know a way forward at the moment as no respones whatsoever regarding the returned item.....”
“No refund on item I returned. An item I ordered on the 11 Oct still hasn’t arrived. Can’t get through on the phone and no reply to my emails. Was a very happy customer, and have loads of Sosandar clothes. But cannot recommend them at the moment.”
“Can’t get through to speak to anybody. My returns haven’t been refunded. It’s been weeks since they said they had them back. Another one of the parcels is stuck in Leeds MC.I’ve emailed them to let them know as they have to claim, I can’t.
If and when I get the money back I will NEVER buy from them again. Dreadful customer service.”
“Dreadful experience. Took 8 working days to despatch order and one item missing still. No info on why missing and Customer Services (what a misnomer) not replied to emails. Phone, as ever, has recorded message to email them. Ha! Have query about returns, but again no reply to emails about that. Wish I'd never ordered from Sosandar. What a nightmare company to deal with. Wonder if I'll never get back money for my returns or refund for missing item. On the positive side, Royal Mail delivered within 3 days, including a strike day. Full marks to Royal Mail. Good customer service in dealing with a bad experience generates goodwill, future business and positive reviews, but Sosandar have yet to learn that lesson.”
“Terrible customer service. Can't get through on the phone and emails ignored. Items arrived way past expected date. Paid for express delivery that stated 1 to 2 working days, 9 days later item still not received and emails ignored. Will not be buying from Sosandar ever again.”
“I have emailed twice still no answer, trying to do a return as time lapsed due to being on holiday as came to late customer service says 2 working days to reply lts now 5 !!!”
“Wish I'd read reviews before ordering. Sosander took my money quickly enough but over a week later still nothing about when goods being despatched. Customer service phone number has recorded message that says to email. Email reply says 4 working days to reply. Still waiting! Most unsatisfactory. Am unimpressed, to say the least. Wish I could give no stars.”
“Ordered three jackets last Wednesday. They took my money. Paid express delivery. Heard nothing. Not even despatched. It’s now Saturday. Tried calling tried emailing and nothing. I will now speak to my visa company to deal with them. Customers be aware!! Dreadful customer services. Paid but no goods!!!!!”
“I’m usually a size 10 bottom and 12 top so Ordered a jumpsuit in a size 12 and was delighted it came in short length. Looked lovely on arrival but unfortunately I would have needed at least 2 sizes bigger as although the bottom half was perfect the top was at least 2 sizes too small. Very disappointed.”
“I have bought many items of fashion from this company including, jeans, leather skirts and Denim jackets in various shades.
I love every item I have bought, size always true to fit. Highly recommend.”
“This is the second time I have ordered from Sosander. Both times really disappointed. Sizing is unpredictable. I am a size 12 just about everywhere but jeans were more like a large 14, and a denim dress a small 10!! Agree with another reviewer, all clothes seem to be for very tall women, some regular or petite sizes would help. The clothes look fabulous on the models, but definitely do not live up to it in reality.”
“Having purchased before reading reviews and then needing to return goods I am pleased to say that I received my refund very quickly.
I was however a little concerned to read that you really only cater for the middle aged. I am 85 - should I therefore no try and reorder?”
“Impossible to contact by email regarding refund.Customer after service non existent. Like the style of clothing but would not order again, too much hassle.”
“Customer service non existent. Have previously had a couple of pieces from them and delighted with quality. However, third item never arrived. Numerous emails, no answer on phone number. Really not impressed.😡”
“I have praised Sosandar previously for quick refunds. Well , I am taking it back. It has been only a few days, but according to their website, there is currently 10 days refund delay. Please contact them after that period passes. Well, they do not have any phone number, never respond via chat and good luck with receiving a response by email. I will never shop at Sosandar ever again .”
