“Had to write this review in the back of the most incredible sequin dress arriving this morning.. My Christmas party outfit is sorted! Finally found a brand that designs clothes for real women who want to still be fashionable even though they’re not 22 years old anymore. Bought a couple of dresses and pairs of jeans now and quality and fit is amazing. Get so many compliments! I’ve never had any issues with delivery either. Seriously these are my go to brand now!”
“My first order arrived very fast and I was really impressed with the quality of the clothes. I am keeping 2 of the 3 I ordered so I have yet to try out the returns process but I have already sent the website link to 2 of my friends. Will definitely order again. The size 10 trouser suit and dress fit perfectly. So happy.”
“Wish I had read these reviews before I had ordered. I’m now in the same boat as other customers. Out of pocket, no item received and no response to customer service emails. What a terrible company. I’ll will have to speak to my card company to try and get my money back otherwise I am out of pocket for £50 🤯. Steer clear of this company.”
“Ordered a dress size 12. and 14. Kept the Size 12. Lovely fit; Lovely dress. Bought it on a 30% off day so very happy. Easy return if you follow the instructions very carefully. 😅 very happy customer 2nd dress I've bought, both good quality.”
“This company operates on a difficult to return policy ( forgetting to put in return labels, no return prepay, no bag, courier only ) and unfortunately their sizing is very unreliable. Customer service is based in India and they are indifferent to emails giving a standard cut and paste response. I cancelled an order before dispatch (which by UK consumer contracts regulation 2014), I have 14 days to do so. They ignored my cancellation request and sent the item. Their business model relies on you not returning items. I will not order from them again and they give on line shopping a bad name.”
“Awful, unhelpful and I perceived their messages as slightly sarcastic. Shame as I quite like their products, but now I know how they treat you when things go wrong, I doubt I'll buy from them again.”
“Black Leather Look Panelled Shift Dress. I ordered this dress came on time', great fit and good quality. I am really pleased with my purchase and will buy again from this site.”
“Omg!!!! The sizing is depressing 😞😞😞 ordered my normal size that didn’t fit reluctantly ordered the size up still didn’t fit …. They are making things way too small for size … will never order again! Made me feel horrible 😫”
“AVOID AT ALL COSTS. Scam site. Money taken. Order not delivered. No comms from them whatsoever. No response to emails. Do not answer phone calls. Will have to open PayPal dispute and report to Trading Standards”
“Returned an item with tracking, 4 days after the company received it no notification, my account still showing as delivered to me with no update, had to scour the internet to get a phone number as apparently they take up to 4 days to answer email enquiries at customer services and no live chat option.
Eventually found a number and spoke to someone who assured me they would now process my return and refund - I shouldn't have to chase a company.
Won't be ordering again as I hate bad after sales service - especially online as this is mainly based on trust.”
“Placed order on the 16th October transaction taken from my bank account - still no delivery 31st October - can’t speak to anyone. Sent email to customer services 24th October still no reply, when I log on to my account it just says order is processing. Will never order from this company again very disappointed - shouldn’t be allowed to trade!!!”
“I am still waiting...... order recieved 5.10, part of it returned and have proof of postage and proof of returned delivery 7.10, 3 emails later still waiting for a refund. Another item, a jumper and part of same order was worn for an afternoon and is now all bobbly. You would think I had had the jumper last winter !!!!! Did get a response and have since provided pictures.... Overall very poor customer service and I do not know a way forward at the moment as no respones whatsoever regarding the returned item.....”
“No refund on item I returned. An item I ordered on the 11 Oct still hasn’t arrived. Can’t get through on the phone and no reply to my emails. Was a very happy customer, and have loads of Sosandar clothes. But cannot recommend them at the moment.”
“Can’t get through to speak to anybody. My returns haven’t been refunded. It’s been weeks since they said they had them back. Another one of the parcels is stuck in Leeds MC.I’ve emailed them to let them know as they have to claim, I can’t.
If and when I get the money back I will NEVER buy from them again. Dreadful customer service.”
“Dreadful experience. Took 8 working days to despatch order and one item missing still. No info on why missing and Customer Services (what a misnomer) not replied to emails. Phone, as ever, has recorded message to email them. Ha! Have query about returns, but again no reply to emails about that. Wish I'd never ordered from Sosandar. What a nightmare company to deal with. Wonder if I'll never get back money for my returns or refund for missing item. On the positive side, Royal Mail delivered within 3 days, including a strike day. Full marks to Royal Mail. Good customer service in dealing with a bad experience generates goodwill, future business and positive reviews, but Sosandar have yet to learn that lesson.”
