sparesbox.com.au Reviews

1.2 Rating 107 Reviews
4 %
of reviewers recommend sparesbox.com.au

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sparesbox.com.au 1 star review on 28th November 2022
Anonymous
sparesbox.com.au 1 star review on 3rd March 2022
Anonymous
sparesbox.com.au 1 star review on 3rd March 2022
Anonymous
sparesbox.com.au 1 star review on 2nd December 2021
Jon Richters
sparesbox.com.au 1 star review on 25th March 2021
DANIEL
sparesbox.com.au 1 star review on 25th March 2021
DANIEL
Anonymous
Anonymous  // 01/01/2019
Great customer service, speedy delivery and cheap product, highly recommended
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Posted 2 months ago
Very competitive prices, delivery to Central NSW very prompt with tracking and great customer service when one of the parcels was damaged by courier/post. No fault of Sparesbox but excellent response and outcome.
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Posted 3 years ago
Your customer service and delivery system are second to none. Ebay and many others need to try and match your performance. My advice to others will be to try Spares box directly before going to Ebay and all other "Stuff around" sellers. Great job, well done.
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Posted 3 years ago
I have made several purchases, all extremely great value, and delivery is excellent.
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Posted 5 years ago
i bought a car spare from sparebox with 12 months warranty after a month it failed & caused damages to my car,they told me to send it & will cover expenses to be paid in 4-6 weeks,it has been 2 months without paying anything and they stopped responding which is a clear violation to consumer rights & unlawful
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Posted 1 week ago
Zero stars should be the actual score they are not even worthy of a 1 star,,, they take your money and don’t have the parts ready & available !!! than expect you too wait for over a month to receive it.. plus they use the cheapest courier to deliver another part I ordered beforehand and guess what they didn’t even try to deliver to me was out of there way, so I had to go to transport company depot to pick it up myself in a whole another town. Stay clear of these clowns 🤡
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Posted 3 weeks ago
Sparesbox advertise items and take your money for items that they do not have. Then when you querie why item is still advertised as in stock, and they tell me ' they're having trouble removing the ad' what a crock of sheet. Do they think I'm 2?
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Posted 1 month ago
We entered all the vehicle details in to the website and found the recommended clutch kit for the vehicle. My 17yr old son paid over $700 for the clutch kit that their website said was the one for the car. We received the part and our mechanic went to install this and after removing it from the box found it was not the correct part. After multiple emails we finally got hold of someone to return the part. My son then paid a further $100 to send the part back only to be told that it was our fault the part was incorrect and that since there were fingerprints on the part that they would not honor a refund or there 30 day return guarantee. They have then sent the part back to us and said they hope we can use it or sell this specialised part on to retrieve at least some of the cost.
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Posted 1 month ago
No phone number they do not reply to emails when you have a return been trying to get in touch with them for a couple of months. Save yourself the headache and buy your parts else where.
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Posted 2 months ago
Terrible customer service. They do not answer emails and do not have a phone contact. Save yourself a headache and don’t do business with them!
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Posted 3 months ago
My order was missing a part and I received no response to my many messages and emails.
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Posted 3 months ago
Bought 2 Bilstein shocks, one was fine but the other was clearly second-hand. Box was taped up and bushes completely missing and marks on shock itself. This was all noticed after vehicle was on hoist and old rooted shocks were removed. I then had to fit it anyway with old existing bushings just to get home from my mechanic. Contacted them and wanted it returned which clearly won't be happening as the costs of removing it and going without a car for two weeks isn't cost effective. ABSOLUTE JOKE OF A COMPANY!
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Posted 4 months ago
Took my money and then had no stock. Terrible at replying to emails.
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Posted 5 months ago
Bunch of useless cunts Steer clear of them at all costs! they are so incompetent, it's been 4weeks now since placing the order and they couldn't supply parts, offered a partial refund
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Posted 6 months ago
Paid for item on eBay a week ago no messages or receipt of order no response to emails will have to get refund via eBay 🤔☹️
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Posted 6 months ago
Never received my package and they won't respond to my messages
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Posted 6 months ago
Pity I didn't come across this site before dealing with this lot. Fortunately they only took me for a small amount. Definitely doing my homework next time lol!
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Posted 6 months ago
Received a faulty item dash lit up like a Christmas tree stranded away from home filed a complaint with PayPal was only then I got a message telling me to withdraw it to get a refund did that now no answer and blocked refund portal. Had to pay a mechanic to clear codes on dash and stuck with a $209 paper weight. Thanks SBox you guys are what’s wrong with today’s society
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Posted 7 months ago
Run the other direction from Sparesbox, serious DO NOT LOOK BACK !
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Posted 7 months ago
**Happy ending at bottom** I wish I'd read this page before buying time-critical parts from Sparesbox. Exactly the same story as everyone else, they implied they had stock when no-one else did, then ignored my requests to expedite the delivery or switch to an in-stock alternative. I immediately raised a dispute with the bank and asked Sparesbox (in quite strong language) to cancel the order. A week later I got a refund. Lucky thing, because the bank was chasing corroborating documentation which I would have struggled to provide. Lesson learnt - even though I had bought from them before, NEVER again.
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Posted 7 months ago
sparesbox.com.au is rated 1.2 based on 107 reviews