Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,288 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,288 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 20th March 2024

Anonymous

"Ordered a coat, website says 18 (xxl), arrived and the tag says 24-26 (2xl). Paid 9.99 for next day delivery. Customer service saying they delivered the size I ordered, screen shotted and showed the website and they still won\u2019t admit fault.\r\n\r\nAnd I now have the privilege of returning to them at my own cost."

Sports Direct 1 star review on 17th January 2024

Anonymous

"I purchase a pair of golf shoes that turned out to be faulty - a seam opened up after 3 or 4 rounds of golf in the first 3 weeks. Customer services felt it was wear and tear and did not feel that replacement or refund was appropriate! Customer service is very poor with little regard for consumer rights it seems. I will not be buying from Sports Direct again and recommend others reflect on my poor experience."

Sports Direct 1 star review on 25th November 2023

Philip

"This store have stolen my money. I returned an item that was too small and at first they said that the item had not been received, despite Royal Mail confirming that it had been delivered.\r\nThen, after eventually agreeing to refund me the money, they never actually did - but updated their system to show that the refund had been issued (3 weeks before they had argued online with me about not receiving the item apparently - why would they do that if they had already refunded me??) and are now telling me the issue is with my bank.\r\nMeanwhile, I have paid for an item that I no longer have, whilst they can sell an item again that has already been paid for once."

Sports Direct 1 star review on 11th August 2023

Dave Bartram

519

Anonymous

Anonymous // 01/01/2019

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Tomislav Simic

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“Sve je super”

Sports Direct 5 star review on 10th February 2021

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Posted 3 years ago

Julie Thomas

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“Being a nervous online shopper I was a little apprehensive about ordering online. I worried about how payments would work, how quickly I would receive my orders and the quality of product. Well thank you sports direct I can honestly say 5 star service all around, from ordering, communication and quality!! Thank you. A pleasure to have ordered with you. We even had to send one pair of boots back, as the wrong size came, but the return was easy and within days the correct size was delivered. Julie, very happy customer”

Sports Direct 5 star review on 8th February 2021

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Posted 3 years ago

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Anonymous

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“Good service. Fast. Happy about my items.”

Sports Direct 5 star review on 5th February 2021

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Posted 3 years ago

Leon Appiah

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“You’re the best company ever of all time much love! I love football and I have passion for football Leon Appiah”

Sports Direct 5 star review on 4th February 2021

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Posted 3 years ago

Merly Dawkins

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“Products as described hoodie and trainers looked fantastic !!”

Sports Direct 5 star review on 31st January 2021

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Posted 3 years ago

Muhammad Rizal Mastapa

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“My order was dispatched and delivered frm the UK to SIN super fast... will be buying more things frm u guys in the future... item arrived was authentic of course and in very good condition!! Thanks sportsdirect !!”

Sports Direct 5 star review on 27th January 2021

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Posted 3 years ago

Dorjana Shehaj

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“Good service”

Sports Direct 5 star review on 22nd January 2021

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Posted 3 years ago

Lloyd Price

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“Great purchase. Cheap boots but great quality. Arrived quicker than stated. Will deffo use again. Thank you.”

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Posted 3 years ago

Deana -Kay Mckay- Mitchell

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“Product was of excellent quality and my delivery next day! I’m pleased!”

Sports Direct 5 star review on 17th January 2021

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Posted 3 years ago

Janna Ohayon

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“Excellent site with wonderful products. The service is excellent. Quick responses and replies. The shoes are stunning. Everything came quickly”

Sports Direct 5 star review on 10th January 2021

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Posted 3 years ago

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Anonymous

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“I didn't realise that sports direct had an online shop, but I'm so glad they do. It was very easy to find what I wanted/needed, compare items, make purchases and review my order status. I would highly recommend this service. The items came very quickly.”

Sports Direct 5 star review on 8th January 2021

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Posted 3 years ago

Ewelina Ciereszko

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“very fast shipping and good prices”

Sports Direct 5 star review on 6th January 2021

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Posted 3 years ago

Joy Ogieriakhi

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“I got my exact product and the delivery was also done swiftly”

Sports Direct 5 star review on 5th January 2021

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Posted 3 years ago

Gavin Naismith

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“Liam was very helpful with my damaged delivery.”

Sports Direct 5 star review on 18th December 2020

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Posted 3 years ago

Gabor Moldovan-Dancs

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“Kényelmes, meleg! Confortable ! I like it!”

Sports Direct 5 star review on 11th December 2020

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Posted 3 years ago

Anoniem

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“Very fast delivery of sneakers that were not available in the Netherlands anymore. And for a very good price.”

Sports Direct 5 star review on 18th November 2020

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Posted 3 years ago

Kathryn Rendle-Barnes

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“Brilliant. Had to return as ordered wrong size horse rug but new size came swiftly. No hassle at all . Excellent price too . Well done !”

Sports Direct 5 star review on 4th November 2020

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Posted 3 years ago

Yusmina Yusop

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“Fast shipping to brunei unexpected..the shoes very satisfied and awesome i oreder size uk11..i recommended..thanks”

Sports Direct 5 star review on 31st October 2020

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Posted 3 years ago

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Anonymous

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“Good and quick service online. Happy with our walking shoes.”

Sports Direct 5 star review on 26th October 2020

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Posted 3 years ago

Hung Nhu Duc

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“Very good service with rather quick delivery time. This Chelsea t-shirt fits me perfect.”

Sports Direct 5 star review on 24th October 2020

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Posted 3 years ago

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Anonymous

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“Thank you for delivering my drawstring bags so quickly. I couldn’t get shoe boxes for the Christmas shoebox appeal and was told I could use 500mm x 300mm drawstring bags this year due to covid-19. These bags are true to size and very well made. I couldn’t download filled bags 🤔”

Sports Direct 5 star review on 10th October 2020

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Posted 3 years ago

Lydia Gibson

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“Great price, posted quickly, arrived safely and fitted well.”

Sports Direct 5 star review on 28th September 2020

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Posted 3 years ago

Lagrange Jean-Pierre

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“Excellent!!! Quickly delivery Thanks a lot”

Sports Direct 5 star review on 22nd September 2020

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Posted 3 years ago

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Anonymous

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“My order came very quick and I was informed of my delivery time via email which was great. The quality of the products is also great, would order again”

Sports Direct 5 star review on 21st September 2020

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Posted 3 years ago

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Anonymous

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“I was currently looking for some new trainers for work when I came across these puma all black trainers reduced from £44.99 down to £12.00.after they arrived which was very sharpish I tried them on and they fit like a glove and they also improved my running speed by 2 mph,I am now able to catch the ice cream van and get a mr whippy with a flake”