Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,288 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,288 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 20th March 2024

Anonymous

"Ordered a coat, website says 18 (xxl), arrived and the tag says 24-26 (2xl). Paid 9.99 for next day delivery. Customer service saying they delivered the size I ordered, screen shotted and showed the website and they still won\u2019t admit fault.\r\n\r\nAnd I now have the privilege of returning to them at my own cost."

Sports Direct 1 star review on 17th January 2024

Anonymous

"I purchase a pair of golf shoes that turned out to be faulty - a seam opened up after 3 or 4 rounds of golf in the first 3 weeks. Customer services felt it was wear and tear and did not feel that replacement or refund was appropriate! Customer service is very poor with little regard for consumer rights it seems. I will not be buying from Sports Direct again and recommend others reflect on my poor experience."

Sports Direct 1 star review on 25th November 2023

Philip

"This store have stolen my money. I returned an item that was too small and at first they said that the item had not been received, despite Royal Mail confirming that it had been delivered.\r\nThen, after eventually agreeing to refund me the money, they never actually did - but updated their system to show that the refund had been issued (3 weeks before they had argued online with me about not receiving the item apparently - why would they do that if they had already refunded me??) and are now telling me the issue is with my bank.\r\nMeanwhile, I have paid for an item that I no longer have, whilst they can sell an item again that has already been paid for once."

Sports Direct 1 star review on 11th August 2023

Dave Bartram

519

Anonymous

Anonymous // 01/01/2019

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Paul Causer

Verified Buyer

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“Perfect early delivery and promp service”

Sports Direct 5 star review on 15th September 2020

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Posted 3 years ago

Dorothy Vanbelle

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“Supersnelle service”

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Posted 3 years ago

Nigel Morris

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“Absolutely brilliant service very quick delivery very good quality item as described very happy with the service from start to to finish well done sports direct”

Sports Direct 5 star review on 13th September 2020

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Posted 3 years ago

Janetta Fairbairn

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“Easy to choose from website. Very prompt delivery and very happy with the walking shoes and boots I ordered. Thankyou will call again.”

Sports Direct 5 star review on 12th September 2020

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Posted 3 years ago

David Murray

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“Excellent service, delivery at an fast pace and a great price as I got fitness equipment at half price. Excellent piece of kit my reebok gt60 threadmill”

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Posted 3 years ago

Eduardo Dutra

Verified Buyer

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“Hello! Well, what can I say, ... That was an awesome experience! My order arrive in the right time and it was exactly what I have ordered. Thank you so much and as I said before, let me know when u have the air walk 540°F. Best regards.”

Sports Direct 5 star review on 10th September 2020

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Posted 3 years ago

Carl Sydenham

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“Great service easy website too use, fast delivery and great quality product as expected”

Sports Direct 5 star review on 5th September 2020

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Posted 3 years ago

Wai Tak Chan

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“Really satisfied with quality and the size of the jersey”

Sports Direct 5 star review on 4th September 2020

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Posted 3 years ago

Nathan Haseldine

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“Perfect thanks”

Sports Direct 5 star review on 3rd September 2020

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Posted 3 years ago

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Anonymous

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“Very impressed with my new wellies very comfy and didn’t take to long to come thank you”

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Posted 3 years ago

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Anonymous

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“Got these last year and lasted me for miles so had to come back for another pair.”

Sports Direct 5 star review on 2nd September 2020

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Posted 3 years ago

Catherine Arnold

Verified Buyer

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“Great quality and good value for money xx”

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Posted 3 years ago

Lovely Fernandez

Verified Buyer

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“I’m satisfied with my order❤️Love them both😍”

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Posted 3 years ago

Elizabeth Fear

Verified Buyer

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“Excellent service. Items arrived. Exactly as ordered. Very fast delivery time from order to receipt Will definitely use again and recommend highly.”

Sports Direct 5 star review on 28th August 2020

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Posted 3 years ago

Charlotte Rennie

Verified Buyer

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“Item was not the item pictured. Very disappointed 3yd old - Impossible to get through to customer support to complain. Ended up having to use item anyway as we were so desperate for wellies but my son cries with disappointment each wear. Nightmare. Buy elsewhere.”

Sports Direct 1 star review on 27th August 2020

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Posted 3 years ago

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Anonymous

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“Quick delivery and good quality product”

Sports Direct 5 star review on 26th August 2020

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Posted 3 years ago

Maxine Appleton

Verified Buyer

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“Very happy with the website the ordering was made so easy. It was made clear when delivery was arriving. Came when stated. The pool is very good price and made well. Kids loving it”

Sports Direct 5 star review on 24th August 2020

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Posted 3 years ago

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Anonymous

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“Calitate e foarte buna. Se merita !”

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Posted 3 years ago

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Anonymous

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“Great quality and very fast shipping.”

Sports Direct 5 star review on 23rd August 2020

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Posted 3 years ago

Nicole Stephens

Verified Buyer

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“Fantastic hammock !!!!! just what I was looking for”

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Posted 3 years ago

Marie Josee Noyens

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“Heel vlug geleverd en alles in orde spijtig dat je geen email krijgt wanneer het geleverd wordt was nu toevallig thuis maar voor de rest of 👍👍👍”

Sports Direct 5 star review on 21st August 2020

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Posted 3 years ago

Amelia Brown

Verified Buyer

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“I started skateboarding and my little sister wanted to start to so I ordered hers from sports direct and it came so quickly, she loves it! And it wasn’t over priced.”

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Posted 3 years ago

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Anonymous

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“Excellent customer service, Speedy delivery,I was always kept informed of my delivery status and as always happy with my purchase.”

Sports Direct 5 star review on 18th August 2020

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Posted 3 years ago

Errol De Los Santos

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“Item received as expected.”

Sports Direct 5 star review on 17th August 2020

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Posted 3 years ago

Kelly Manley

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“I will always buy my both my sons trainers from sports direct. They've never let me down from the the style and comfort but most of all the sizing!! Highly recommended! *****”

Sports Direct 5 star review on 15th August 2020

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Posted 3 years ago

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Anonymous

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“the best truly”

Sports Direct 5 star review on 11th August 2020

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Posted 3 years ago

Sandra Charlton

Verified Buyer

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“Bought my partner some trainers for his birthday very good value at 80 pound usually 110 pound from other sports retailers so very happy with the saving”

Sports Direct 5 star review on 9th August 2020

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Posted 3 years ago

Joana Barbosa

Verified Buyer

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“Comprei umas leggings da USA Pro azuis e chegaram em 6 dias úteis para Portugal. São lindas e assentam muito bem e não são transparentes. No geral, recomendo :)”