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Sportsman's Guide Reviews

1.5 Rating 160 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

1.5

Based on 160 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 1 star review on 30th June 2022

Sportsman's Guide 1 star review on 21st March 2022

10

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, the AR kit i ordered was on back order though so that was frustrating. Then I got a new debit card before the kit came available so when they ran the card it failed. It took me three days to get in touch with them and get the new card on file because their phones were so busy all they had was a message that they couldn't take my call. I gave them three stars because i ordered a glock from them and i went seamlessly so I would give them another shot.”

Posted 3 years ago

“No notification! Somehow they signed me up for an annual renewal in years past and I only caught it recently. No purchases have been made to this company,waste of money, no login to remove or refund for unused membership. They will not refund. Avoid this company and stick to ones that update you with an email so you have a chance to turn it off if not needed.”

Posted 2 years ago

“Now that they have to charge the state sales tax, I think they should remove the 14.99 gun handling fee they started charging. The ammo is still almost double from what I've been getting it from elsewhere. Will not be renewing my club membership this year.”

Posted 2 years ago

“I ordered some ammunition. It was back ordered with shipment 3 months out. Right around shipment date I received email that back order is pushed back two more months, as they sell the same ammunition with different packaging for 30% more. I’m sorry that I ever gave them a dime.”

Posted 3 years ago

“Took delivery toay of a maroon N2B flyers parka that took over a month to arrive. I was suspicious because to was only around $70 bucks. I have owned several Alpha parkas and wore them in the Air Force. My Authentic Alpha blue N2B has a poly zipper that operates without snagging on the imitation fur which on this jacket is horrible. The one I got from SG might barely be worth $70 bucks but don't assume it's a genuine Alpha even though the tags appear real. Also the insulation is no where as good as my blue N2B. The insulation in this jacket feels like slabs of cheap poly insulation, The N2B I bought directly from Alpha is soft and supple and has no stiffness to it. The zipper doses not function well as is labelled "Ideal" where my genuine N2B poly zippers are labelled "Alpha". If I don't return it I'll rip off the crappy "fur" and use it to shovel snow or some other project but not wear it out in public. It's really awful but you get what you pay for, My real N2B was almost $200 bucks.”

Sportsman's Guide 2 star review on 18th October 2020

Sportsman's Guide 2 star review on 18th October 2020

Posted 3 years ago

“Bought a pergola from this company through Amazon. Had missing parts and a damaged cover. They offered us 100.00 refund to keep it as is. We agreed never got refund. They don’t answer the phone or it says we are to busy. Then hangs up.”

Posted 3 years ago

“Order from a different company. I bought “package protection” for my order. It was stolen by a porch pirate, and they said “the insurance does not apply to theft” Worse still? The tracking with my order didn’t work, so I did not know when it would arrive What am insuring against?”

Posted 1 week ago

“TWO WORDS "STAY AWAY" this site is a total scam.”

Posted 2 weeks ago

“Placed my one and only order in 2022. The order was fine. But.... in 2023 they fraudulently charged me a membership fee I did not request for $49.99. I did not catch it! Then in 2024 they charged me 59.99 for a membership fee again, that I did not sign up for. This is a scam. Fraud. Avoid this company. I never sign up for memberships and warranties!”

Posted 1 month ago

“Over 3 months and still have not got the order I PAID for.They are more concerned about PAYING FOR MEMBERSHIP than they are shipping orders timely. Customer service sucks and satisfaction guarantee is non existent. Do yourself a favor and shop elsewhere and save your money by not buying into the bogus memberships they push so hard”

Posted 1 month ago

“Beware of this company! The map I ordered in October arrived damaged. After ignoring multiple emails over several weeks, they gave lip service to making it right. Three months (and more email prompts from me) later, they finally sent a replacement. But the replacement did not have the finish I originally paid for - and it was missing the raised detailing of the previous (damaged) map. Once again, they have ignored multiple emails regarding this over several weeks. Sportsman's Connection lacks quality control, professionalism, and integrity. Buying from them is a gamble, and you may find yourself our $300+.”

Sportsman's Guide 1 star review on 28th February 2024

Posted 2 months ago

“I initially ordered an out of stock item from sportsman's guide in Dec '23 with the expectation that it would be available in a couple weeks as stated online at the time. I added the 3 month membership to my order to get a reduced price and used a $10 coupon that they offered for signing up via email. After the initial order I attempted to take advantage of the membership that was purchased however the membership did not show on my account and I was not able to take advantage of the member savings they offered. I attempted this in December and January with out luck but figured my membership was not processed yet since my item was backordered (apparently this was not correct). I received an email in January stating my backordered item was not yet available and received a new estimated shipping date. The email noted "If you'd like to keep your backordered item, no action is required." which I took literally to mean there was no action required (again, literal interpretations do apply at this company). Throughout this time I checked my order status several times and noted my item was still backordered. All appeared on track despite not being able to use the membership which I assumed would take effect when the item was in stock. Then in mid-February I received an email that my "membership" (which I was not previously able to use) was set to automatically renew in 30 days for $59.99. This led me to investigate to find that my order had been cancelled (without any communication) and my 3 month membership was now active and set to expire in a month. I called the company's service desk to figure out what had transpired. The service representative informed me that since I took no action in response to a prior email they simply cancelled my order. Further they were not able to reinstate my order and I had to effectively order the product again. When I noted the issues with the membership being available, the representative (after multiple supposed discussions with their supervisor) was not willing to extend the membership to make up for the prior lost months of use. After almost two hours of back and forth with the support representative, they offered a $10 coupon to their site which to date (10 days later) has not been received. I am hopeful that the product will eventually be in stock and delivered however I would never recommend to anyone that they purchase through Sportsman's Guide.”

Posted 2 months ago

“I placed an order online and once the purchase was complete; I saw a larger amount for the order than I was aware of. Once I reviewed order, I saw that they automatically enrolled me in a 90-day membership for $14.99 which I did not want! I had to delete the membership and sent the boots back! I still was nailed for a shipping charge on a product that was sent back because of their deceptive practices! I went to Walmart site and got free shipping and paid $38.99 instead of their site which had the boots priced at 35.98 plus a 14.99 membership fee plus a $7.14 fee for tax and shipping for a total of $58.11!”

Posted 4 months ago

“Extremely disappointed. I ordered 2 hunting items, about an hr later, my son let me know I ordered the wrong ones. I attempted to cancel but customer service representative Mia, refused the cancelation even though the items were still in the their warehouse. My bank account has been debited over $1k until this is corrected. It makes no sense to do business this way. The company will lose the the cost of shipping the wrong items when they could have left them in their warehouse. It's poor decisions like this that reduces profit.”

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 27th November 2023

Posted 5 months ago

“They sent me a child's size jacket instead of a man's XL as ordered and payed 102.19 for. Then, they make me pay for return shipping, etc. They keep at least $22.20, if they even refund the rest at all.”

Posted 5 months ago

“I placed the order for two rifles , after finding appropriate FFL, and verifying FFL license myself. You are supposed to get 5 days for them to process and add new FFL. Sportsman guide cancels the order within an hour of purchase saying they didn’t receive FFL Papers. Wishing an hour! I have the copy (CC) of the email he sent to them immediately after purchase . SPG is all lies and deception. Save your money and buy else where .”

Posted 5 months ago

“They ship a product to the wrong address and they say they can't do anything about it FedEx said they're the only ones that can change it but yet they say they're not allowed to change it so it sounds like to me they're just frauds do not buy nothing from these people”

Posted 6 months ago

“My product was never delivered by FedEx . Filed a FedEx complaint and immediately notified Sportmans Supply . They just blew me off and declined to replace undelivered ammunition or issue a refund. Victimized by FedEx then Sportsman’s Guide . Will have to get credit card company involved. Worst customer service ever . Do yourself a favor and shop somewhere else.”

Posted 11 months ago

“I went to check out with my order and they're charging a gas charge and it's free shipping ridiculous and I'll never go there again. I paid $49 a belong so I don't have to pay for shipping their crooks.”

Posted 1 year ago

“I place an order for some ammunition. It was filled, boxed and shipped in about 3 days. I was sent the tracking number. 2 days latter is was in a city 35 miles from my address. 7 days latter it was still listed as being in the same city. I called Sportsman’s Guide. They suggested that I wait another few days. I called to check back and I repeatedly left a message and pushed the button to have a call back. They didn’t call back for 4 days after numerous attempts. I finally got a human on the phone and was told that my order could not be filled. I suggested that they send me another brand. They rudely told me that I could wait until more ammunition arrived or get a refund. This is not the first time that I’ve had trouble with them but it’s the last time. Horrible communication and horrible service.”

Posted 1 year ago

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Sportsman's Guide is rated 1.5 based on 160 reviews