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Sportsman's Guide Reviews

1.5 Rating 160 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

1.5

Based on 160 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 1 star review on 30th June 2022

Sportsman's Guide 1 star review on 21st March 2022

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order from a different company. I bought “package protection” for my order. It was stolen by a porch pirate, and they said “the insurance does not apply to theft” Worse still? The tracking with my order didn’t work, so I did not know when it would arrive What am insuring against?”

Posted 1 day ago

“TWO WORDS "STAY AWAY" this site is a total scam.”

Posted 1 week ago

“Placed my one and only order in 2022. The order was fine. But.... in 2023 they fraudulently charged me a membership fee I did not request for $49.99. I did not catch it! Then in 2024 they charged me 59.99 for a membership fee again, that I did not sign up for. This is a scam. Fraud. Avoid this company. I never sign up for memberships and warranties!”

Posted 4 weeks ago

“Over 3 months and still have not got the order I PAID for.They are more concerned about PAYING FOR MEMBERSHIP than they are shipping orders timely. Customer service sucks and satisfaction guarantee is non existent. Do yourself a favor and shop elsewhere and save your money by not buying into the bogus memberships they push so hard”

Posted 1 month ago

“Beware of this company! The map I ordered in October arrived damaged. After ignoring multiple emails over several weeks, they gave lip service to making it right. Three months (and more email prompts from me) later, they finally sent a replacement. But the replacement did not have the finish I originally paid for - and it was missing the raised detailing of the previous (damaged) map. Once again, they have ignored multiple emails regarding this over several weeks. Sportsman's Connection lacks quality control, professionalism, and integrity. Buying from them is a gamble, and you may find yourself our $300+.”

Sportsman's Guide 1 star review on 28th February 2024

Posted 1 month ago

“I initially ordered an out of stock item from sportsman's guide in Dec '23 with the expectation that it would be available in a couple weeks as stated online at the time. I added the 3 month membership to my order to get a reduced price and used a $10 coupon that they offered for signing up via email. After the initial order I attempted to take advantage of the membership that was purchased however the membership did not show on my account and I was not able to take advantage of the member savings they offered. I attempted this in December and January with out luck but figured my membership was not processed yet since my item was backordered (apparently this was not correct). I received an email in January stating my backordered item was not yet available and received a new estimated shipping date. The email noted "If you'd like to keep your backordered item, no action is required." which I took literally to mean there was no action required (again, literal interpretations do apply at this company). Throughout this time I checked my order status several times and noted my item was still backordered. All appeared on track despite not being able to use the membership which I assumed would take effect when the item was in stock. Then in mid-February I received an email that my "membership" (which I was not previously able to use) was set to automatically renew in 30 days for $59.99. This led me to investigate to find that my order had been cancelled (without any communication) and my 3 month membership was now active and set to expire in a month. I called the company's service desk to figure out what had transpired. The service representative informed me that since I took no action in response to a prior email they simply cancelled my order. Further they were not able to reinstate my order and I had to effectively order the product again. When I noted the issues with the membership being available, the representative (after multiple supposed discussions with their supervisor) was not willing to extend the membership to make up for the prior lost months of use. After almost two hours of back and forth with the support representative, they offered a $10 coupon to their site which to date (10 days later) has not been received. I am hopeful that the product will eventually be in stock and delivered however I would never recommend to anyone that they purchase through Sportsman's Guide.”

Posted 2 months ago

“I placed an order online and once the purchase was complete; I saw a larger amount for the order than I was aware of. Once I reviewed order, I saw that they automatically enrolled me in a 90-day membership for $14.99 which I did not want! I had to delete the membership and sent the boots back! I still was nailed for a shipping charge on a product that was sent back because of their deceptive practices! I went to Walmart site and got free shipping and paid $38.99 instead of their site which had the boots priced at 35.98 plus a 14.99 membership fee plus a $7.14 fee for tax and shipping for a total of $58.11!”

Posted 3 months ago

“Extremely disappointed. I ordered 2 hunting items, about an hr later, my son let me know I ordered the wrong ones. I attempted to cancel but customer service representative Mia, refused the cancelation even though the items were still in the their warehouse. My bank account has been debited over $1k until this is corrected. It makes no sense to do business this way. The company will lose the the cost of shipping the wrong items when they could have left them in their warehouse. It's poor decisions like this that reduces profit.”

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 27th November 2023

Posted 4 months ago

“They sent me a child's size jacket instead of a man's XL as ordered and payed 102.19 for. Then, they make me pay for return shipping, etc. They keep at least $22.20, if they even refund the rest at all.”

Posted 5 months ago

“I placed the order for two rifles , after finding appropriate FFL, and verifying FFL license myself. You are supposed to get 5 days for them to process and add new FFL. Sportsman guide cancels the order within an hour of purchase saying they didn’t receive FFL Papers. Wishing an hour! I have the copy (CC) of the email he sent to them immediately after purchase . SPG is all lies and deception. Save your money and buy else where .”

Posted 5 months ago

“They ship a product to the wrong address and they say they can't do anything about it FedEx said they're the only ones that can change it but yet they say they're not allowed to change it so it sounds like to me they're just frauds do not buy nothing from these people”

Posted 6 months ago

“My product was never delivered by FedEx . Filed a FedEx complaint and immediately notified Sportmans Supply . They just blew me off and declined to replace undelivered ammunition or issue a refund. Victimized by FedEx then Sportsman’s Guide . Will have to get credit card company involved. Worst customer service ever . Do yourself a favor and shop somewhere else.”

Posted 11 months ago

“I went to check out with my order and they're charging a gas charge and it's free shipping ridiculous and I'll never go there again. I paid $49 a belong so I don't have to pay for shipping their crooks.”

Posted 1 year ago

“I place an order for some ammunition. It was filled, boxed and shipped in about 3 days. I was sent the tracking number. 2 days latter is was in a city 35 miles from my address. 7 days latter it was still listed as being in the same city. I called Sportsman’s Guide. They suggested that I wait another few days. I called to check back and I repeatedly left a message and pushed the button to have a call back. They didn’t call back for 4 days after numerous attempts. I finally got a human on the phone and was told that my order could not be filled. I suggested that they send me another brand. They rudely told me that I could wait until more ammunition arrived or get a refund. This is not the first time that I’ve had trouble with them but it’s the last time. Horrible communication and horrible service.”

Posted 1 year ago

“Been a Member since 2017 and always qualified for the 4-Pay program, purchasing TENS OF THOUSANDS of dollars through them. My latest 4-Pay order for a pistol was routed through a company call Sezzle and was approved, so I purchased a bumch of stuff to go with the new pistol when it arrives. A day after approval and Sezzle having taken my 1st payment, I get an email that the order was canceled!(?) Both companies claim it was the other who canceled, but Sportsman's Guide customer service could care less that I was a 6+ year Member and offered no solution. I am also an FFL Dealer and will NOT be shopping through them again and will advise my clients to steer clear of them as well”

Posted 1 year ago

“I would give a 0 if possible. I waited 2 yrs for ammunition to be delivered, and when it never arrived, and I called customer service, I was told that they canceled the order because I had not notified them that I still wanted the order....... Meanwhile, you are paying a membership fee while all of this is happening. A complete waste of money.”

Posted 1 year ago

“They added a watch to my cart I never wanted, charged me for it, and now have to take time out of my already nickle-and-dimed day to go return it, so I'm going to return everything. Will never buy from them again.”

Posted 1 year ago

“They pretty much force you to buy their "Buyer's Club" membership. AND THEN the membership is supposed to offer free shipping on everything - EXCEPT in ALASKA, and that was not obvious, or pointed out - I LIVE IN AK!!! OK - whatever. Dealt with the shipping thing. Then I returned the defective truck tent we purchased. Leaked water, pole snapped during set up . . . They threatened to charge me return shipping, AND NO REFUND - IF THEY FOUND THE TENT TO BE ACCEPTABLE. I was happy they didn't try that BS, because I would have drove there from AK and handled it. SO . . . NOW - they charged my card, without authorization, for their 'Buyer's Club" fees. $49.99 and screwed up my "bills" account, and my other automatic payments. When I expressed that this is horrible business practice, CS REP - Kathy said "YOU JUST DIDN'T READ THE AGREEMENT" And while YES, I was mad on the phone, she was just horribly unprofessional. Nasty and talking over me about the "agreement" and “read the whole thing” - then yells "I GOT YOU! 3-5 business days you'll get your refund . . .” So help me if she decides to be vengeful and not process it. I will dispute this transaction with the EVERYONE I can! I will open a BBB complaint, and a consumer advocacy complaint - Because it looks to me like this company peddles in defective gear, and unauthorized charges on the REGULAR. Read the other reviews . . . I was appalled and wished I had read them prior to ordering a damn truck tent from them. HORRIBLE CUSTOMER SERVICE. HORRIBLE PRODUCT. PREDATORY BUSINESS PRACTICES. This company will NEVER get anyone from my family/friends as customers again - If I can help it! I could have chose another company. And next time, I will research said company. But you never expect a company to make you jump through SOOOO MANY HOOPS when you first peruse their site. I thought - since I had heard their name before, hubby was familiar with them, they would be ok to order from. BUT . . . This company is SHADY AF!!! BUYER BEWARE!”

Posted 1 year ago

“Be suspect of reviews, they block 1 star reviews and ship defective products”

Posted 1 year ago

“This site is a SCAM. Bought stuffs from them and never got it shipped. They charge your credit card before they make the delivery. Very shady company.”

Posted 1 year ago

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Sportsman's Guide is rated 1.5 based on 160 reviews