Sportsman's Guide Reviews

Name: Sportsman's Guide
Rating: 1.49

1.5 Rating 177 Reviews

11 %

of reviewers recommend Sportsman's Guide

Company Reviews

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Metrics

1.5

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 15th February 2025

Anonymous

Sportsman's Guide 1 star review on 28th February 2024

Anonymous

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 30th June 2022

Ken

Sportsman's Guide 1 star review on 21st March 2022

Anonymous

Sportsman's Guide 1 star review on 5th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the item for which I was charged. I asked to be reimbursed, customer service refused, Stating the order is in transit with no delivery date. It has been a week since I ordered and still do not have a delivery date. I will not do business with this company”

Helpful Report

Posted 3 years ago

“Ordered AR15 completed purchase and Sportsmans Guide posted that they only ship to Rural King in my area. 5 days later I checked on the order to find it had been cancelled. No longer a phone number to speak with C/S only text. Rep lied and said Sportsmans Guide notified me and that they are not set up with Rural King as an FFL shipper as they advertised and the rep offered no alternatives. Company has had lots of problems since being sold to BHG and no longer reliable.”

Helpful Report

Posted 3 years ago

“Had problems with them over a year ago on used military surplus boots. They were unusable in the condition received, and suggested I travel a hundred miles to send them back via a depot. Arbitration was useless and they insisted on telephone conversations, which they manipulated to the point of contortion. They left messages and the cust. serv. rep, purposely talked so fast the messages were unintelligible. Yesterday I got one of their isotope laden catalogs in the mail. They are specialists of contortion and sub atomic manipulations, extracting minerals by teleportation via cyber crime activity. What a racket. Unless you are highly experienced with the contortions of cyber manipulations, run, do not walk as far away from association with them as you can get.”

Helpful Report

Posted 3 years ago

“Same as most, ordered, they had me go through the hoops for a 1-1/2 years. FALSE advertising and greed at it's finest. I ordered ammo on 7/1/20 for $254.99. After 1-1/2 years of back order notices (a minimum of 9), and responding to keep the order, they outright cancelled my order, which is now advertising at $423.66. customer service at it's worst”

Helpful Report

Posted 3 years ago

“They withdrew money from my bank account without permission using the account number given for purchases.It allegedly was for renewing my buyers guide membership.When I called about it their answer was paraphrasing"tough shi*.We did it for your own good"Bank fraud at its finest.”

Helpful Report

Posted 3 years ago

“Bought their two tier tool box set. Had it for barley a month before parts started breaking and the cheap particle board started to warp. A literal piece of the lock mechanism fell out just from using the key. Drawer channels were cheaply carved and rough, making opening and closing the drawers a real fight at times. The brackets for the cover door hinges are cheap and break easily. Mind you, all of this has happened with little to no use, or movement of the tool chest. I would never recommend this product, or company, to anyone. I cannot express how absolutely disgusted I am with what I paid versus what I got.”

Helpful Report

Posted 3 years ago

“Unethical Company!!! Do not trust this company with your outdoor needs. They agreed to sell me ammo on their site for $309 and then proceeded to delay my order for 1 1/2 years due to the price of ammo going up. Finally after delaying my oder each month they outright cancelled my order. They even admitted in my BBB complaint that the price of ammo has increased and they are not willing to sell me that specific ammo or a similar ammo at the price they agreed upon. Shady company that is doing shady business. Beware!”

Helpful Report

Posted 3 years ago

“The same ammo story as everyone else. Had a backorder from May 2020 canceled after following all the insane steps along the way, only to be offered the proverbial middle finger and a 25$ gift card. This has definitely been the scumiest experience I have ever had as a customer. They know what the did is wrong, they just don't care. Hopefully there are grounds for a class action lawsuit.”

Helpful Report

Posted 3 years ago

“They’ve canceled my order twice and their customer service is non existent. I’ve done everything on my end that I was suppose to do and then my money has been refunded with no communication at all. Worst experience I have ever had with a company. Will NOT be doing business with this company again.”

Helpful Report

Posted 3 years ago

“Don't expect this company to actually ship what you order, honor their order, or really anything else an honorable company would be expected to do. I will NEVER patronize them again.”

Helpful Report

Posted 3 years ago

“Guide Gear Men' s Round Toe Western Work Boots. Horrible pair of boots. Not true to size, cheap quality! I do not recommend purchasing. Buyer beware!”

Helpful Report

Posted 3 years ago

“I volunteer for a veterans and first Responders nonprofit that gets them in the outdoors. I asked if they could help us out for some equipment to help small stuff they said no we don’t do that we won’t help out veterans or first responders. They lost my business”

Helpful Report

Posted 3 years ago

“Disappointed after years of loyalty! How can you cancel Ammo orders on the books for two years and offer me a $25 gift certificate? How many times did I have to answer email saying 'yes' I still want the ammo, and willing to wait? How many other products have I purchased from your company? How much $$$$ have you made?! Not a member or fan of Sportsman's guide after this.”

Helpful Report

Posted 3 years ago

“Horrible customer service, they never responded to several contact attempts. I gave up and purchased elsewhere. Ordered and received a coat that was the wrong size. They do not allow exchanges so when I went to just reorder they wanted $20 more money for the same order on their own mistake.”

Helpful Report

Posted 3 years ago

“I cancelled my account with Sportsman's guide and disputed the $49.99 charge to my credit card company. Over 3 months has gone by and Sportsman's Guide has not cancelled my account and refunded the charge.”

Helpful Report

Posted 3 years ago

“Double charged me for my 3rd out of 4 payments for their "4 pay" and then they have continued to accuse me of not paying the 4th payment. They charged me double for my 3rd payment so my entire order was paid off. Proceeded to then breach my own security by divulging in personal information to an individual that is not authorized to use my account. Stay away for your own security and potential headache due to being accused of not making a final payment when it was made during a double charge. Horrible company.”

Helpful Report

Posted 3 years ago

“This company is a rip off when it comes to it's Buyer's Club. I cancelled my membership a month ago, and it still hasn't refunded my membership fee which it billed me for but never informed me of.”

Helpful Report

Posted 3 years ago

“Gun selection used to be good....it is horrible now. They need to fire their buyers....”

Helpful Report

Posted 3 years ago

“Comenity Bank which handles their Visa Card is as bad as they are!! Had fraud charges on the card which I wound up paying. So, I won't do business with Sportsmansguide or Comenity. I'm done!!!! The bank's rating is as bad as yours!! And neither of you are BBB accredited.”

Helpful Report

Posted 3 years ago

“Ordered 3 military bags awhile back shortly after I ordered them and they were delivered they went on sale I called sportsman guide to get a refund for the difference that I paid and the sale price and was told that sportsman guide doesn’t issue refunds if the items go on sale after you order them I will never buy from sportsman guide ever again”

Helpful Report

Posted 3 years ago

Sportsman's Guide is rated 1.5 based on 177 reviews