“After reading the reviews this morning, I am confident I will never receive this item. I will call my credit card company and let them know and they can take the payment away, I hope. Ordering from China has rendered better results, always.”
“I ordered a map in November, 2023 and it’s May, 2024 and I have…..nothing. Can’t get them on the phone, no response to email. They were happy to take my money, though! And by the way, the map was a gift for my son who is a West Point grad, army officer, and paratrooper in the 509th PIR in Anchorage, AL. Way to go, guys.”
“I ordered my golf course picture November 10, 2023. It’s now may 8, 2024 and I’m still waiting. Waiting. Waiting. Waiting. I cancelled my order at this point.”
“Order from a different company. I bought “package protection” for my order. It was stolen by a porch pirate, and they said “the insurance does not apply to theft”
Worse still? The tracking with my order didn’t work, so I did not know when it would arrive
What am insuring against?”
“Placed my one and only order in 2022. The order was fine. But.... in 2023 they fraudulently charged me a membership fee I did not request for $49.99. I did not catch it! Then in 2024 they charged me 59.99 for a membership fee again, that I did not sign up for. This is a scam. Fraud. Avoid this company. I never sign up for memberships and warranties!”
“Over 3 months and still have not got the order I PAID for.They are more concerned about PAYING FOR MEMBERSHIP than they are shipping orders timely. Customer service sucks and satisfaction guarantee is non existent. Do yourself a favor and shop elsewhere and save your money by not buying into the bogus memberships they push so hard”
“Beware of this company! The map I ordered in October arrived damaged. After ignoring multiple emails over several weeks, they gave lip service to making it right. Three months (and more email prompts from me) later, they finally sent a replacement. But the replacement did not have the finish I originally paid for - and it was missing the raised detailing of the previous (damaged) map. Once again, they have ignored multiple emails regarding this over several weeks.
Sportsman's Connection lacks quality control, professionalism, and integrity. Buying from them is a gamble, and you may find yourself our $300+.”
“I initially ordered an out of stock item from sportsman's guide in Dec '23 with the expectation that it would be available in a couple weeks as stated online at the time. I added the 3 month membership to my order to get a reduced price and used a $10 coupon that they offered for signing up via email. After the initial order I attempted to take advantage of the membership that was purchased however the membership did not show on my account and I was not able to take advantage of the member savings they offered. I attempted this in December and January with out luck but figured my membership was not processed yet since my item was backordered (apparently this was not correct). I received an email in January stating my backordered item was not yet available and received a new estimated shipping date. The email noted "If you'd like to keep your backordered item, no action is required." which I took literally to mean there was no action required (again, literal interpretations do apply at this company). Throughout this time I checked my order status several times and noted my item was still backordered. All appeared on track despite not being able to use the membership which I assumed would take effect when the item was in stock. Then in mid-February I received an email that my "membership" (which I was not previously able to use) was set to automatically renew in 30 days for $59.99. This led me to investigate to find that my order had been cancelled (without any communication) and my 3 month membership was now active and set to expire in a month. I called the company's service desk to figure out what had transpired. The service representative informed me that since I took no action in response to a prior email they simply cancelled my order. Further they were not able to reinstate my order and I had to effectively order the product again. When I noted the issues with the membership being available, the representative (after multiple supposed discussions with their supervisor) was not willing to extend the membership to make up for the prior lost months of use. After almost two hours of back and forth with the support representative, they offered a $10 coupon to their site which to date (10 days later) has not been received. I am hopeful that the product will eventually be in stock and delivered however I would never recommend to anyone that they purchase through Sportsman's Guide.”
“I placed an order online and once the purchase was complete; I saw a larger amount for the order than I was aware of. Once I reviewed order, I saw that they automatically enrolled me in a 90-day membership for $14.99 which I did not want! I had to delete the membership and sent the boots back! I still was nailed for a shipping charge on a product that was sent back because of their deceptive practices! I went to Walmart site and got free shipping and paid $38.99 instead of their site which had the boots priced at 35.98 plus a 14.99 membership fee plus a $7.14 fee for tax and shipping for a total of $58.11!”
“Extremely disappointed. I ordered 2 hunting items, about an hr later, my son let me know I ordered the wrong ones. I attempted to cancel but customer service representative Mia, refused the cancelation even though the items were still in the their warehouse.
My bank account has been debited over $1k until this is corrected.
It makes no sense to do business this way. The company will lose the the cost of shipping the wrong items when they could have left them in their warehouse.
It's poor decisions like this that reduces profit.”
“They sent me a child's size jacket instead of a man's XL as ordered and payed 102.19 for.
Then, they make me pay for return shipping, etc.
They keep at least $22.20, if they even refund the rest at all.”
“I placed the order for two rifles , after finding appropriate FFL, and verifying FFL license myself. You are supposed to get 5 days for them to process and add new FFL. Sportsman guide cancels the order within an hour of purchase saying they didn’t receive FFL Papers. Wishing an hour! I have the copy (CC) of the email he sent to them immediately after purchase . SPG is all lies and deception. Save your money and buy else where .”
“They ship a product to the wrong address and they say they can't do anything about it FedEx said they're the only ones that can change it but yet they say they're not allowed to change it so it sounds like to me they're just frauds do not buy nothing from these people”
“My product was never delivered by FedEx . Filed a FedEx complaint and immediately notified Sportmans Supply . They just blew me off and declined to replace undelivered ammunition or issue a refund. Victimized by FedEx then Sportsman’s Guide . Will have to get credit card company involved. Worst customer service ever . Do yourself a favor and shop somewhere else.”
“I went to check out with my order and they're charging a gas charge and it's free shipping ridiculous and I'll never go there again. I paid $49 a belong so I don't have to pay for shipping their crooks.”
“I place an order for some ammunition. It was filled, boxed and shipped in about 3 days. I was sent the tracking number. 2 days latter is was in a city 35 miles from my address. 7 days latter it was still listed as being in the same city. I called Sportsman’s Guide. They suggested that I wait another few days. I called to check back and I repeatedly left a message and pushed the button to have a call back. They didn’t call back for 4 days after numerous attempts. I finally got a human on the phone and was told that my order could not be filled. I suggested that they send me another brand. They rudely told me that I could wait until more ammunition arrived or get a refund. This is not the first time that I’ve had trouble with them but it’s the last time. Horrible communication and horrible service.”
“Been a Member since 2017 and always qualified for the 4-Pay program, purchasing TENS OF THOUSANDS of dollars through them. My latest 4-Pay order for a pistol was routed through a company call Sezzle and was approved, so I purchased a bumch of stuff to go with the new pistol when it arrives. A day after approval and Sezzle having taken my 1st payment, I get an email that the order was canceled!(?) Both companies claim it was the other who canceled, but Sportsman's Guide customer service could care less that I was a 6+ year Member and offered no solution. I am also an FFL Dealer and will NOT be shopping through them again and will advise my clients to steer clear of them as well”
“I would give a 0 if possible. I waited 2 yrs for ammunition to be delivered, and when it never arrived, and I called customer service, I was told that they canceled the order because I had not notified them that I still wanted the order.......
Meanwhile, you are paying a membership fee while all of this is happening. A complete waste of money.”
“They added a watch to my cart I never wanted, charged me for it, and now have to take time out of my already nickle-and-dimed day to go return it, so I'm going to return everything. Will never buy from them again.”
