Sportsman's Guide Reviews

"I went to website to order a blind. Went to check out and total listed was $281.20. Website stuttered and gave a error message. I couldn't see the order on my online account. My card was charged $319.35 immediately. I contacted customer service and they said I checked out as guest. They say I don't have a account but I sent a screenshot showing the account. I have taken my credit card off website and canceled my membership. If the charge doesn't fall off my card I will be fileing fraud against this company. Obviously if I bought a membership in past I had a online account. I bought it online. They can see my membership."

"Beware of this company! The map I ordered in October arrived damaged. After ignoring multiple emails over several weeks, they gave lip service to making it right. Three months (and more email prompts from me) later, they finally sent a replacement. But the replacement did not have the finish I originally paid for - and it was missing the raised detailing of the previous (damaged) map. Once again, they have ignored multiple emails regarding this over several weeks.\r\n\r\nSportsman's Connection lacks quality control, professionalism, and integrity. Buying from them is a gamble, and you may find yourself our $300+."

"Extremely disappointed. I ordered 2 hunting items, about an hr later, my son let me know I ordered the wrong ones. I attempted to cancel but customer service representative Mia, refused the cancelation even though the items were still in the their warehouse. \r\nMy bank account has been debited over $1k until this is corrected. \r\nIt makes no sense to do business this way. The company will lose the the cost of shipping the wrong items when they could have left them in their warehouse. \r\nIt's poor decisions like this that reduces profit."

"Extremely disappointed. I ordered 2 hunting items, about an hr later, my son let me know I ordered the wrong ones. I attempted to cancel but customer service representative Mia, refused the cancelation even though the items were still in the their warehouse. \r\nMy bank account has been debited over $1k until this is corrected. \r\nIt makes no sense to do business this way. The company will lose the the cost of shipping the wrong items when they could have left them in their warehouse. \r\nIt's poor decisions like this that reduces profit."

"Bought a pair of Keen steel toe work boots. Wore them for 6 months. An eyelet broke (made of plastic) Called customer service. Only have a 90 day return policy. I said wouldn't think $170.00 pair of boots would last longer than 6 months? He said it's just an eyelet. So I would not recommend buying boots from here."

"Bought their two tier tool box set. Had it for barley a month before parts started breaking and the cheap particle board started to warp. A literal piece of the lock mechanism fell out just from using the key. Drawer channels were cheaply carved and rough, making opening and closing the drawers a real fight at times. The brackets for the cover door hinges are cheap and break easily. Mind you, all of this has happened with little to no use, or movement of the tool chest. I would never recommend this product, or company, to anyone. I cannot express how absolutely disgusted I am with what I paid versus what I got."

"I included photos (I purchased the olive green hat from Sportsman\u2019s Guide) because I wanted possible customers to see how absurd the explanation was for why this vendor didn't pay for return shipping nor exchange this hat. As you can see, I already have 3 sherpa hats and I've had 2 others that aren't in the photos. 30 minutes after I received the hat, I opened and saw how 1) loose fur filled the plastic bag it came in and 2) that any time I touched fur on the hat, it came off. I then contacted this vendor to ask if an exchange can be made and I provided the reason and photos as I was informed on a service chat that the only way I could receive free return shipping was if I could show the product is defective. The email reply from Sportsman\u2019s Guide was that \"this looks like there may have been some bad tanning.\"... BAD TANNING. He also asked if I would like to keep the hat with a $10 returned to me. No, I want a better quality hat. Anyone looking at the photos can see the hat is shedding fur. That was the main reason for including the other hats for comparison. And I've had the black hat for over 2 years. So I sent the hat back, only to see they're charging me for the shipping, which they're taking from the refund. I hate to make the hat look bad in the review because overall, the hats are very good quality. Again, I've purchased 5. It's just this one didn't meet quality expectations and was followed by worse customer service. I will NEVER purchase or advise anyone to purchase anything from this company. They don't hold themselves accountable for the products they send to customers."