“Sportsman's Guide has everything you want, but several issues fail good customer service standards. For instance, I placed my order on Wednesday shortly after lunch and paid for two-day shipping. The confirmation read that my order would arrive by Friday. [Somebody] shipped part of the order the following day, but the rest of the order remains in the warehouse, despite all parts being in stock. They also sent my partial order via ground delivery with a 5-7 day delivery timeframe. REMEMBER, I SELECTED 2-DAY SHIPPING. So, I called, and they told me that if the order did not arrive on time, I could request a credit for my 2-day shipping fee, BUT I WOULD HAVE TO CALL BACK. Note that the last call I made, I waited almost 15 minutes before someone picked up the phone, and I still got the runaround. AND REMEMBER, I SELECTED 2-DAY SHIPPING, so I'm not sure why she didn't credit me on the original call. The shipping department and the sales department seem to be in separate silos. I have a big hunt scheduled for Saturday and need these items. Lastly, I was unable to cancel my order online, despite the buttons being available to do so. The prompt instructed me to call for assistance. Unfortunately for me, I chose to give them a shot since there was a small savings over Cabelas. I've learned a valuable lesson. In the future, I will select higher cost over poor customer service every time.”
“No notification! Somehow they signed me up for an annual renewal in years past and I only caught it recently. No purchases have been made to this company,waste of money, no login to remove or refund for unused membership. They will not refund. Avoid this company and stick to ones that update you with an email so you have a chance to turn it off if not needed.”
“Now that they have to charge the state sales tax, I think they should remove the 14.99 gun handling fee they started charging.
The ammo is still almost double from what I've been getting it from elsewhere. Will not be renewing my club membership this year.”
“I ordered some ammunition. It was back ordered with shipment 3 months out. Right around shipment date I received email that back order is pushed back two more months, as they sell the same ammunition with different packaging for 30% more. I’m sorry that I ever gave them a dime.”
“Took delivery toay of a maroon N2B flyers parka that took over a month to arrive. I was suspicious because to was only around $70 bucks. I have owned several Alpha parkas and wore them in the Air Force. My Authentic Alpha blue N2B has a poly zipper that operates without snagging on the imitation fur which on this jacket is horrible. The one I got from SG might barely be worth $70 bucks but don't assume it's a genuine Alpha even though the tags appear real. Also the insulation is no where as good as my blue N2B. The insulation in this jacket feels like slabs of cheap poly insulation, The N2B I bought directly from Alpha is soft and supple and has no stiffness to it. The zipper doses not function well as is labelled "Ideal" where my genuine N2B poly zippers are labelled "Alpha". If I don't return it I'll rip off the crappy "fur" and use it to shovel snow or some other project but not wear it out in public. It's really awful but you get what you pay for, My real N2B was almost $200 bucks.”
“Bought a pergola from this company through Amazon. Had missing parts and a damaged cover. They offered us 100.00 refund to keep it as is. We agreed never got refund. They don’t answer the phone or it says we are to busy. Then hangs up.”
