Staff Heroes Reviews

Name: Staff Heroes
Address: Vox Studios1-45 Durham Street, London
Rating: 4.42

4.4 Rating 375 Reviews

87 %

of reviewers recommend Staff Heroes

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+442031372183

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support@staffheroes.com

Location:

Vox Studios1-45 Durham Street
London
SE115JH

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Staff Heroes 5 star review on 28th December 2017

Marv

Staff Heroes 5 star review on 6th November 2016

Artur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was misslead to believe that I was selected to work and they did not have any positions other than bartending jobs or waitress work. Very disappointing after going through the whole process and wasted time.”

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Posted 5 years ago

“Missed a shift...account got blocked right away before i had a chance to explain what happened to me on route to shift....Havent been paid, Cant see the shifts ive done or money im due. Just like all the other agencies out there. no care "One out 20 in"”

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Posted 5 years ago

“Unfair ratings and terrible Employer to Employee communication. Treats us like parents who are privileged to work for them .”

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Posted 5 years ago

“Problems with my first shift, no number to call, emailed and text with urgent messages but no response at all. Basically sent to a disgusting kitchen and had to serve unhygienic food which could lead to legal proceedings if someone were to get ill.”

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Posted 5 years ago

“Unprofessional behaviour. The payment is always wrong. Hereby I attach a few pics of my job card in wembley stadium which no one can doubt of. I was paid at least 2 hours less in one of these shifts. Unacceptable. Next time I will publish my payslip as well. Thanks.”

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Posted 6 years ago

“Always delaying paid and don’t have a direct number to call when there is an issue”

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Posted 6 years ago

“They are the worsttt ever agency to work with I have said this before and I will say this again they under pay and send you out to workplace that send you home 4hours early and don’t pay you for the work you have done they fine you £50 however if you are late. And if you complain you don’t gain access to the App which is where you can accept jobs. They take your money and then manipulate you into deleting bad reviews. They also bribe you into writing good reviews. Try Syft or Rota please do not waste your time with this agency I was warned about them I should of listened I hope you listen to me everyone I meet I’m going to make sure that they know how tragic and ridiculous it is to work for them once again please don’t waste you’re time or money.”

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Posted 6 years ago

“Way too long to activeate. No formal interview.”

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Posted 6 years ago

Hi Alexander, thank you for your feedback. Our apologies if the process has been a bit slow. In the run up to Christmas we've had a huge amount of new Heroes joining the platform which has caused a bit of a backlog. We provide free online training and testing as additional vetting to access the most shifts. We hope you have many successful shifts through our platform. Staff Heroes

Posted 6 years ago

“emergency health problem made me not been able to do a shift their response??! -they deactivated my account! the problem is they still need to pay me for the last shifts that I've worked, but I cannot go online anymore to see when/how/how much will be paid! in short, a scam, taking advantage of people's work! they simply ignored all my emails asking about the payment!”

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Posted 6 years ago

Hi Elena, Please accept our apologies for not getting back to you sooner - we promise we were not ignoring you! We simply had a lot of emails come in today after the busiest weekend in the year and wanted to make sure we responded to everyone individually. There was a simple misunderstanding when you received our first email. You contacted us immediately and so there was no issue. You will of course be paid for all the jobs you have completed with us. You will receive full payment this Friday along with your P45. We wish you all the best in the future. Staff Heroes

Posted 6 years ago

“When I try to call you about issues nobody picks up, especially around 5pm. It's so frustrating.”

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Posted 6 years ago

Hi there, Apologies for any confusion, our office hours are 9am-6pm Monday to Friday, however our platform is available 24/7. Thanks for the feedback we'll update our phone system to make that clear. I can see that someone from our customer support team replied within 30 minutes of your email enquiry last night. Our best channel to support non emergencies is our email support channel. With regards to your enquiry as it would have been explained in the training and assessment we are a platform, not an agency, which means everything is automated. When you receive check-in notifications it is important that you reply correctly otherwise our system will think that you have failed to arrive at a customer's location and will automatically remove you from the shift and attempt to find a replacement. If you are running late the reply to the notification is numerical only. So if you are running 15 minutes late you should only reply "15" and this lets us know you are still attending the shift, albeit late. Punctuality is one of our core ratings criteria and it is essential Heroes aim to get to the shift 15 minutes early. This allows you to find the business/staff entrance, find the manager and introduce yourself, get changed and be ready for the briefing or at your station to work at the shift time. Another reason to plan to be there at least 15 minutes before is that its gives you a buffer in case of transport delays. We recommend using Citymapper or Google Maps to plan your journey. It is very frustrating for a businesses when Heroes arrive late especially when they have already given the briefing. I have taken this opportunity to resend you our training pack and would appreciate if you could re-familiarise yourself with it so that you can enjoy many positive future shifts. Staff Heroes

Posted 6 years ago

“Company asked to stay longer without notice. I left at 3 as stated. Hardly will be available again. Sorry but have another job and can not Loose it for 10mins extra.”

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Posted 6 years ago

Hi Jean Pierre, Sorry to hear about this. It is entirely up to Heroes to decide if they can work past the shift end time. Generally Heroes are happy to stay longer and get paid, businesses understand if that's not the case. Is it that a business forced you stay longer? If so please do let us know at support@staffheroes.com and we'll be happy to look into it. Staff Heroes

Posted 6 years ago

“Few jobs, dealing with large organisations such as Wembley Stadium where the management is multi-layered and inept, noone to talk to in the Staff Heroes office as it's all automated. Hard to get steady work. Avoid.”

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Posted 6 years ago

Hi there, Thank you for your feedback. As mentioned during the assessment you will need to do at least 3 shifts to get a rating. Until then you will only see entry level roles. Regarding Wembley it's not for all but the general feedback from our Heroes is that it is one of their favourite customers to work for as they have a great working environment and managers. We have gone through a big growth period recently and we could have done better responding to queries in a quicker way. We have now grown the team to provide even better support. Don't hesitate to get in touch with us at support@staffheroes.com Staff Heroes

Posted 6 years ago

“You have too few shifts”

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Posted 6 years ago

Hi Jean Pierre, Thanks for your feedback. We have checked your profile and at this time there are over 20 shifts you are eligible for based on your profile. Is it that you can't see any shifts at all? Could you email support@staffheroes.com and we'll happily look into it. Staff Heroes

Posted 6 years ago

“I wasn't paid at the right time and communication with the payroll team were awful”

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Posted 6 years ago

“Invited to the wrong assessment day, sent several emails and received no reply so the customer service needs to be improved”

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Posted 6 years ago

Hi there, Apologies for any confusion. We're an online platform so everything is done online. We have over 30'000 Heroes registered with us so we try and make everything self service. We would love to be able to speak to every single person but it's just not possible. There are different assessment types depending on your level of experience, it is up to you to pick the right one http://www.staffheroes.co.uk/schedule-assessment/ You would also have received an email when you booked the assessment which also allows you to cancel or change the date. Alternatively you can use the link above to reschedule. Staff Heroes

Posted 6 years ago

“I done to Chefs and one of the shifts I dropped a tray cut my hand and the woman reported me but they never listened to my side I I cut my hand and the women never cared they fired me”

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Posted 6 years ago

Hi Henrique, Thank you for your feedback. Unfortunately we don't have a record of the incident. If you contact our support team we'll be happy to look into it. I hope your hand is better. Staff Heroes

Posted 6 years ago

“I posted a job to their site (be aware you give them your card details before you post the job and matches come in). One week later I still didn't get one single job match and it was just a simple one day sales job. I have lost a week looking so now need to look elsewhere. Very disappointed.”

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Posted 6 years ago

Dear Caroline, We're sorry that you didn't have the experience you expected through our platform. I have taken a look at your booking and you have made it for December 5th in a month and a half from now. Did you mean to book for this date or did you intend to book for October? Our fill rate is close to 100% but shifts will only fill 1-2 weeks before, not 1.5 months ahead of time. I see that your booking is still live, you may want to cancel it if you no longer want the staff as otherwise the system will fill your booking in the next couple of weeks and you will receive 2 Heroes on that date Also there is no looking required on your part, we do all the work in finding you staff so I wasn't clear on how you wasted time. Lastly we take a credit card pre-authorization for all bookings as per our terms are conditions, this is clearly explained. This is so that unscrupulous companies don't use staff and then don't pay. We have never had this complaint before and have over 1'500 SMEs registered on our platform. We do offer invoice payment as a method but only subject to a credit check and above a spend threshold. I am sorry that you weren't clear on how to use our platform, it sometimes happens when customers are in a rush. As mentioned your booking is open and will be fulfilled, if your requirements have changed we recommend you cancel your booking and the pre-payment will be release. Any questions please don't hesitate to contact us by phone or email at support@staffheroes.com, these are our usual support channels. The Team at Staff Heroes

Posted 6 years ago

“Got fired for the most stupid reason ever. Everything's good and easy to start with they'll be nice then all of a sudden your fired no proper explanation took me 3 week to even find out and that's because my portal was deactivated no one was trying to even inform me !.”

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Posted 7 years ago

Hello, Your email looks unverified so I'm assuming this is a fake review. However if it's not then we do take a strict stance when our terms and conditions are breached and this is why your account would have been deactivated. This can include among other things if you lied in your profile, if you misrepresented your experience, if you were unreliable or had a poor attitude. The Staff Heroes platform expects a very high standard from all Heroes in terms of the values we embody. Only 20% of applicants are approved unto our platform - you will find more information here http://www.staffheroes.co.uk/mission-vision-values/ If this is a real review and you wish to speak to the team to understand exactly why your account was deactivated you are welcome to contact us at support@staffheroes.com Team Staff Heroes

Posted 7 years ago

Staff Heroes is rated 4.4 based on 375 reviews