Staff Heroes Reviews

Name: Staff Heroes
Address: Vox Studios1-45 Durham Street, London
Rating: 4.42

4.4 Rating 375 Reviews

87 %

of reviewers recommend Staff Heroes

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+442031372183

Email:

support@staffheroes.com

Location:

Vox Studios1-45 Durham Street
London
SE115JH

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Staff Heroes 5 star review on 28th December 2017

Marv

Staff Heroes 5 star review on 6th November 2016

Artur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel like the agency is quite unreliable you never know when you shifts are cancelled or not”

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Posted 6 years ago

“This was my first shift with staff heroes and upon arrival nobody seemed to know about us coming, I say us because I was not the only one sent by staff heroes and it wasn't a nice feeling especially after a long journey to charlton when getting payed minimum wage. End up being barman instead of waiter on the 25th birthday of charlton athletic which is fine as it is in my scope but barman should be paid extra. Also I always have a problem when I want to pick up a shift which is available but don't give me the option to accept it ?? Despite having that work experience in my profile.. So you can probably understand why I rated 2 . Looking forward to hear your comments.”

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Posted 6 years ago

Hi Abdelghani, we’re sorry to hear your first shift wasn’t as expected. That’s never great when it happens. I’ve sent you a note via email, we’re looking into the issues raised and we’ll get to the bottom of them ASAP. Staff Heroes

Posted 6 years ago

“Lack of communication. Struggled to locate the area where I was meant to work. Staff not directly linked to the staff heroes but, based at the place weren’t sure either where staff heroes were based . Me and another worker walked around in the cold for about 40mins looking for location to no luck.”

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Posted 6 years ago

Hi there, I have checked your account and can’t see that you have been in touch. Is there something specifically that we can answer? Please could you let us know at support@staffheroes.com and we’ll be happy to help you out. Staff Heroes

Posted 6 years ago

“We had to be avalilable for the job for 07 hours (from 16:00 until 23:00) and were paid for 05; There was no training at all and had to learn how to operate the till and deliver the products for the costumers as the job was going.”

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Posted 6 years ago

“Jobs descriptions and more..”

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Posted 6 years ago

Hi there, Sorry out platform wasn't suitable for you. All the best. Staff Heroes

Posted 6 years ago

“One of the colleagues were very un-understanding to a situation and costed me my shift which i was entitled to eventhough i have done my bit of giving notice in advance. I sent an email to one of the staff for a second opinion but I didn’t recieve a reply.”

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Posted 6 years ago

Hi Leyla, Sorry about that, looks like we could have done better in this instance. I have asked the Operations team to look into this. They'll get back to you shortly and we'll have this resolved for you in now time. Staff Heroes

Posted 6 years ago

“Staff heroes are a chap agency and I highly recommend that people don't choose this platform. The shifts are scarce and some people see certain shifts that others don't.They claim it's down to experience but this isn't the case. They take on more people everyday but don't have enough jobs. It's common sense to stop taking on people when there's 10 jobs or less every week. Plus the pay is £7.81 are you kidding me?! I will be leaving them any day now they're a waste of time. If you are considering joining them don't waste your time the shifts have been scarce for a while you'll probably get maximum 3 shifts a month if any at all.”

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Posted 6 years ago

Dear Winnie, Unfortunately out of the 12 shifts you have done through the Staff Heroes platform you have received a low average rating of 3/5. Furthermore you have been blacklisted by the last two businesses you have worked for. We set very high standards for our Heroes which would have been explained when you joined the platform (we are not an agency...). Our Quality Team made the decision to deactivate your account due to your poor performance. They did however give you a courtesy call to explain why, so your feedback is surprising. To also explain the Heroes with the highest ratings get notified of shifts first. So 5* heroes would be notified first, then 4.5* and so on. Because you have a 3* rating you would have barely received any shift notifications and certainly not for our more premium customers or premium rate shifts. Team Staff Heroes

Posted 6 years ago

“Late pay and too many unexplained cancellations.”

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Posted 6 years ago

Hello, Thank you for your feeback. Unfortunately we had some massive bookings cancelled at the last minute by a large customer due to unforseen circumstances, apologies for this but it was outside of our control. We have also made changes to our payroll set-up so payments should be back to normal and always paid on time the following week. If you have any further issues please don't hesitate to contact us at support@staffheroes.com and a member of the team will be happy to help. Thanks again for your feedback. Team Staff Heroes

Posted 6 years ago

“The concept is good but the app doesn't work and nor the system, is essentially useless when looking for work. Also I don't understand why on the first offer rates are between £11 and £18 depending on skills and position but most of the jobs that I've received are between £9.12 and £10.30 as maximum! Additionally receiving offers for 3 hours work paid at c.£9p/h when travel entails long distances and a high travel cost makes no sense.”

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Posted 7 years ago

Hi Amadeo, thank you for your feedback. Could you let us know specifically what doesn't work at support@staffheroes.com as we haven't had any other reported issues? The rate depends on your level of experience in your profile and your work history. Your profile will also be more attractive to employers and you will be shortlisted more frequently if you have as full a work history as possible with at least two references, and a good employer rating. The purpose of our system is that you have full control over the hours and where you work, whether you want to work 3 hour shifts or 12 hours. For example 3 hour shifts are very popular with students based in central London which they can fit around their schedule. There is no penalty for declining shifts, you may also want to adjust the distance you are prepared to travel in your profile. Team Staff Heroes

Posted 7 years ago

Staff Heroes is rated 4.4 based on 375 reviews