Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,622 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,622 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, fast shipping.”

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Posted 4 years ago

“love my fire pit!!!”

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Posted 4 years ago

“Everything was handled great. Salesman was wonderful to work with. Starfire had the gas logs that I was looking for, for a long time. Everyone else was sold out.”

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Posted 4 years ago

“We converted a natural gas fire table to propane. Wasn't sure which size orifice to use, but Steven got it right the first time. WOW! Thank you...”

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Posted 4 years ago

“From the first phone call to place my order to the actual delivery, this is one of the best purchase experiences I have had. The customer service agent was knowledgeable and helpful. The coordination of the delivery was flawless. They even accommodated us on the days of delivery. It was great. I would recommend Starfire Direct for any outdoor merchandise.”

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Posted 4 years ago

“Works like described”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“Very good service and helpful advises.”

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Posted 4 years ago

“Got great Customer Service with Steven from the start. Some items had longer lead times and he was able to help push them out sooner!”

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Posted 4 years ago

“They have a very nice selection of fire glass. And speedy shipping. Would definitely recommend.”

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Posted 4 years ago

“Trish was very helpful. I was very happy with the knowledge and speed of service.”

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Posted 4 years ago

“very quick delivery time!!! Exceeded expectations in terms of the product. Looks really good in the firepit (see photo). Good work!!!”

Starfire Direct 5 star review on 7th March 2021

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Posted 4 years ago

“Very helpful in finding the right type of burner and accessories for my Firepit.”

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Posted 4 years ago

“Starfire had exactly what I wanted. Then, they called me to make sure that I had all the parts I needed. Thank goodness they did, because I missed something. Excellent customer service!”

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Posted 4 years ago

“The fire pit was packaged super well and was received with care. Installation to an existing propane line will make this feature a special addition to our patio. Once installed I will happily add a photo.”

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Posted 4 years ago

“Great website, great videos awesome service”

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Posted 4 years ago

“Mitchell and everyone was awesome from day 1, which was last October. Thank you for your kindness and professionalism.”

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Posted 4 years ago

“The pismo fire pit arrived sooner than expected and looks even better than we had hoped. Solid construction, and great communication on shipping. Highly recommend!”

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Posted 4 years ago

“Easy to order, arrived promptly and installed easily.”

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Posted 4 years ago

“Great customer service! Very friendly and knowledgeable about their products!”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,622 reviews