Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,619 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 1/4 inch and 1/2 inch sample kits to make a decision regarding which color to choose. All samples in sample kit vials were unmarked making it difficult to tell which color was which as many are fairly close in color variation. I paid $19.99 for each kit and would have thought they would be clearly marked so I was not guessing trying to compare to website images.”

Helpful Report

Posted 4 years ago

Robert, Thank you for ordering our Deluxe Fire Glass Sample Kits. We designed this kit to have a full color "Key" in the box lid that corresponds with fire glass placement. Please see the attached image. Was this missing from your shipment?

Posted 4 years ago

“Placed.order.on.May10..Have.not.received.order.as.of.June1..No.response.from.company.unless.I.initiated.contact..Supposed.to.ship.last.week..Will.see.if.it.arrives.in.less.than.1.month..Suggest.Starfire.notify.customer.when.orders.are.delayed..Review.box.will.not.accept.space..Sorry.for.all.the…..”

Helpful Report

Posted 4 years ago

Tom, We apologize for the delay. You're absolutely right, we could've done a better job informing you of the delay. So sorry about that! The item you ordered is shipped directly from the manufacturer and we had no control over the delay. Regardless, we did reach out to them to find out a better internal process so we can avoid this from happening again to other customers. Again, please accept our apologies. I did check the tracking info and your shipment is scheduled to arrive tomorrow. Kind Regards, Starfire Direct

Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,619 reviews