Staysure Reviews

Name: Staysure
Rating: 4.60

4.6 Rating 5,258 Reviews

92 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.6

Based on 5,258 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Staysure 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I spoke with Emma this evening about my insurance She was very helpfull and sorted everything out for me Thanks Again Emma Regards Arthur Hall”

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Posted 7 months ago

“Very simple to fill in details for a quote and reply back was quick and price was very good”

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Posted 7 months ago

“So easy to use the app , will use again”

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Posted 7 months ago

“Easy to use, great cover for a great price 👍”

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Posted 7 months ago

“The lady on the phone was very helpful and explain the details”

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Posted 7 months ago

“The website was easy to use, and the process was very straightforward. You had the product I was looking for.”

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Posted 7 months ago

“The first agent I spoke to only seemed interested.in trying to confuse me and tying me up in knots. Kim to whom I spoke later was very kind, friendly and professional.”

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Posted 7 months ago

“Very easy to fill in on line, very quick with the price”

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Posted 7 months ago

“Spoke to Billie this afternoon to discuss my renewal to amend our destination and add a medical condition. All done in quick time by answering a few new questions after which Billie offered me a new quote which I was happy with. New policy documents received by email within a few minutes. Thank you Billie and Stay Sure”

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Posted 7 months ago

“I was incorrectly informed that my husband's knee replacment surgery would be covered if I were to cancel the trip. I re checked this 3 times with the salesperson. Upon receiving the documents, I was informed of the following: "It has been declared that you are waiting for Knee replacement/resurfacing. Full cover is provided for emergency medical treatment and repatriation, providing you are not travelling against your home country doctor's advice. However, this policy will not provide cover for cancellation or cutting short your trip as a result of the condition you are awaiting surgery/a procedure for. All other declared medical conditions are fully covered." I called again, choosing the cancellation option and again re checked as to whether the policy would cover cancellation of it pertained to complications in relation to knee replacement surgery. She then informed me that it would be. I requested this information to be provided in writing. The member of staff with whom I spoke, informed me that she would check to ascedrtain as to whether she could provide written confirmation of this. Upon returning to the call, she informed me that cancellation cover would not be provided until my husband recieved a final discharge from the surgeon who performed the procedure and a fit to travel letter was required. I bought the policy based upon incorrect information provided. I clearly informed the person of the surgery and re checked several time as to whether cancellation cover would be provided, in the aforementioned scenario and she repeatedly informed me that it would. Indeed, the 2nd member of staff with whom I spoke also informed me that I would be covered - until she actually checked this information with another member of staff! I have now cancelled the policy. I have received no acknowledgement of the cancellation. I have now wasted valuable time in trying to arrange a policy which I have had to cancel afte being misinformed.”

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Posted 7 months ago

“Very helpful and accommodating”

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Posted 7 months ago

“Great service very helpful thank you”

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Posted 7 months ago

“Easy as pie to get insured for my holidays. Been with staysure a few times and always gives a good price.”

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Posted 7 months ago

“I always use Staysure when having booked a holiday. I find them reliable and competative in price.”

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Posted 7 months ago

“superb results by your agent, discounted to my needs. Just hope if I need to claim it all work as it should do”

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Posted 7 months ago

“They did make an effort to reduce my premium.”

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Posted 7 months ago

“I completed the details for the quote online, but whilst I thought about it and explored other options, I did keep getting emails about the quote exhorting me to finalise. Then before paying I firstly wanted to check that I had correctly stated the details and secondly wanted a bit more information. I eventually found a phone number and managed to speak to someone. That person told me I could review the details online, but after putting me on hold for a few minutes, came back and said she didn't know how I could go about this. However she said that she could do this with me. Then followed an incredibly frustrating half an hour when she kept repeating things, talking over me, and often speaking in a way that I simply couldn't understand. Then, lo and behold, someone totally different telephoned me about 20 minutes later to find out the reason I hadn't taken out the insurance. Really? The insurance may have been the cheapest, but the customer service was atrocious. I doubt I will use Staysure again, it bordered on harassment tbh.”

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Posted 7 months ago

“Good the lady was very helpful”

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Posted 7 months ago

“Shoped around this was best sight for me everything I want for a good price”

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Posted 7 months ago

“We had to call to give information on Medical matters. We had a few problems with the line breaking up but the adviser was quick to correct it & was thorough & helpful.”

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Posted 7 months ago

Staysure is rated 4.6 based on 5,258 reviews