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Staysure Reviews

4.5 Rating 2,283 Reviews
90 %
of reviewers recommend Staysure
4.5
Based on 2,283 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5

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Staysure 1 star review on 13th June 2025
Leroy
Staysure 5 star review on 7th May 2025
Stuart Crook
Staysure 5 star review on 23rd April 2025
James Campbell
Staysure 5 star review on 15th April 2025
Howard
Staysure 5 star review on 15th April 2025
Howard
Staysure 1 star review on 26th November 2024
S Wilks
Anonymous
Anonymous  // 01/01/2019
So easy to get a quote.would only use staysure for my travel insurance So helpful if you phone up .
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Posted 4 weeks ago
We were insured for our cruise in January this year & my husband had to have an emergency evacuation to Bermuda. We were there for 3 weeks before being allied to fly home but the service we received was excellent. We had no hassle & everything was sorted very quickly for us. Hence we are using them again for our cruise in January 2026. Thoroughly recommend them.
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Posted 4 weeks ago
Had lost my download. Went on line and they sent it again immediately. Great service.
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Posted 4 weeks ago
I accidentally deleted the insurance documents, the lady I delt with was very kind and sorted me out
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Posted 4 weeks ago
Emma listened to my requests and helped fulfil my wishes. Excellent service.
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Posted 4 weeks ago
This is my fourth year with staysure. Had to declare a recently diagnosed medical condition , staff were very helpful with the process and the premium was still very competitive. Thank you StaySure.
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Posted 4 weeks ago
They have been professional when dealing with them and explaining in terms I could understand when I had questions
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Posted 4 weeks ago
I have been with Staysure for several years……it is straightforward to renew my policy, they provide the insurance package I require at what I consider a reasonable cost to other companies
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Posted 4 weeks ago
Really helpful and friendly customer care lady helped me through all the medical questions
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Posted 4 weeks ago
I've been with Staysure for 3 years. Staff are friendly and professional. Unfortunately I had an illness whilst on Holiday last year, my claim was completed without any issues. Would definitely recommend especially if you have ongoing medical issues
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Posted 4 weeks ago
our previous dealings with Saga insurance was complicated and when we had a reasonable claim they wouldn't pay it. Certainly setting up a single trip with staysure was straightforward. we hope we won't need them
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Posted 4 weeks ago
So easy to do
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Posted 4 weeks ago
Very easy to see this up, I decided to go with auto renewal so I don’t forget. Also, I love the emails I receive with very useful information throughout the year.
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Posted 4 weeks ago
Been with staysure several years and last year they promptly paid out when we had to cancel a cruise! Just renewed again after obtaining a slightly lower quote than the renewal price! Very helpful and friendly customer service 👍
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Posted 1 month ago
Really helped me with the renewal of my travel insurance …. Didn’t need worldwide travel high risk this year so premium cheaper . Thank you
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Posted 1 month ago
Been buying annual travel insurance from Staysure for several years now. Not cheap, but what insurance is? Reasonable value for money. Thankfully never had to claim yet. Good to know that you’re covered though.
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Posted 1 month ago
Very helpful staff
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Posted 1 month ago
The lady who dealt with my renewal was really helpful, informative, and really friendly. I initially rang to cancel my renewal Due to the cost increase. But after going through my policy documents and needs we sorted out an alternative policy. Very pleased with the lady I spoke to very professional.
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Posted 1 month ago
Reliable friendly service
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Posted 1 month ago
Excellent service yesterday as always. Very helpful (think it was Jonathon). Usually recommend Staysure to friends if they looking for insurance. 10 years on and still happy with service
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Posted 1 month ago
Staysure is rated 4.5 based on 2,283 reviews