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Staysure Reviews

4.6 Rating 2,696 Reviews
91 %
of reviewers recommend Staysure
4.6
Based on 2,696 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5

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Staysure 1 star review on 13th June 2025
Leroy
Staysure 5 star review on 7th May 2025
Stuart Crook
Staysure 5 star review on 23rd April 2025
James Campbell
Staysure 5 star review on 15th April 2025
Howard
Staysure 5 star review on 15th April 2025
Howard
Staysure 1 star review on 26th November 2024
S Wilks
Anonymous
Anonymous  // 01/01/2019
All documentation could be completed on-line a problem downloading . A bit of a problem downloading the polcydocuments as only the main person identified can do so. 4-star not 5-star because I have no experience of making a claim
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Posted 3 months ago
Prompt and efficient but a 20% increase was a disappointment
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Posted 3 months ago
Sales person was sensible and listened to my requirements She referred to supervisors in order to reach an acceptable quote
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Posted 3 months ago
I decided to phone & not online. It was quick, efficient & my 1st experience of using this company
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Posted 3 months ago
Arranged online, no problems
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Posted 3 months ago
Quick easy .sorted 👌
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Posted 3 months ago
Quick and easy to get travel insurance, very competitive rates.
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Posted 3 months ago
Everything was OK once i was able to speak to someone. It took at least 3 phone calls over over a just to through to speak to someone. Once I did get through to an advisor it was Ok and very helpfull Previously on two occasions the advisor never came back to me as promised.
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Posted 3 months ago
I have signed for an annual travel insurance for an older couple, including ski insurance, for Europe. The offer suited us perfectly, the price was reasonable and the process of signing up was problem free. I haven't given a 5 star rating since I don't yet know whether future possible claims, or amendments requested, will be equally well handled
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Posted 3 months ago
Answered all my questions clearly & saved me money.
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Posted 3 months ago
I found the process very easy to get the quote but was disappointed not to be able to complete the process on line but had to reiterate everything on a over 30 minute telephone call
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Posted 3 months ago
Very pleased with service and product! Despite my various ailments, policy was quite straightforward and a reasonable price. Very pleased with product!
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Posted 3 months ago
Easy to navigate & upgrade my policy before it expired, then to renew for a further year. Discount for doing this much appreciated
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Posted 3 months ago
Renewed my policy yesterday, told my name was spelt incorrectly on my policy took out last year. Would amend my name and not charge an admin fee. Once off phone looked at a letter and renewal document sent 21st March and my name was spelt correctly, checked my validation certificate for when insurance taken out last year and was spelt correctly.
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Posted 3 months ago
Excellent advise by Staysure representative on phone.
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Posted 3 months ago
Very helpful and easy to do on line. Not bad on cost eith
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Posted 3 months ago
Very helpful and understanding lady. She sorted my queries out to my satisfaction.
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Posted 3 months ago
Good and helpful
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Posted 3 months ago
The whole on-line process was straightforward. It was good to have the initial quote held over which gave me more time to consider my needs. I ended up completing the cover on the phone where the assistant was helpful and the options clearly explained. I can also say how important it was that the price was far more within my means than my previous insurer's quote and I was able to add Hire Car Waiver insurance, again at a very good price.
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Posted 4 months ago
I telephoned to notify changes in health conditions for myself & husband. The young man took great care in getting details & ensured I understood t&cs. The one thing I don’t understand is why the price increased by 33% when my health changes minimised my risk & was told hubby would not be insured. for new condition as only having tests & not yet diagnosed!!
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Posted 4 months ago
Staysure is rated 4.6 based on 2,696 reviews