“Paid for professional proofs for two label designs. Did NOT receive any proofs. Instead, an email to notify me that the order had been processed. Also a DPD tracking number.
Labels arrived promptly. Well packaged. Good quality. Colour accurate. Best price I was able to find quickly. Friend very happy with her gift. Will use this company again but WILL want my paid-for "Professional Proof" next time. Relieved I don't need to try and communicate with this company.”
“Lovely quality stickers
Would have marked higher but I found the website a bit clunky and the emails from the tech support does not show as “no reply” on my iPhone so some time wasted waiting for a reply which I was never going to get.
These are things that perhaps could be considered to improve the communication.
Otherwise everything was spot on.”
“Slight issue with materials resulting in a delay due to the need for a reprint, but all handled and dealt with before dispatch, so quality process is definitely on the ball.”
Thanks for the review, unfortunately this order did take way too long to produce. This was our fault, the order slip that we use for booking in the order for print was accidentally misplaced. Usual times are normally much shorter, even for custom cut labels like yours.
Apologies, we'll do better next time.
Kind regards
Matt
“Slight problem understanding how the upload worked, particularly on mobile. Ended up layering 6 different designs on top of each other rather than having 6 different designs. Raised a ticket which was answered helpfully. Raised another ticket querying when my order would arrive. It's a bit disconcerting receiving an email asking for a review before I'd received my order. Surprised to hear they ship once a week. Replies were quick and helpful. Labels good.”
“Service very good. Excellent quality labels in comparison to a major competitor. I have used this service for 7 years and they have never failed to deliver.”
“Great service and reasonable quality stickers. I would definitely recommend using them for sticker printing.
DPD were the chosen delivery service and I did have an issue with them hence the four stars.
If sticky things confirm by copy cc. That they've passed on my complaint to DPD I will award five stars”
