“I ordered tamper resistant labels and although I ordered 10, I actually received 16 which was appreciated. I ordered them on the Sunday evening and they arrived on Thursday via DPD and were exactly the size I needed.
This may be my fault for not researching properly, but the tamper resistant is if you peel the label it breaks into smaller pieces so it’s obvious someone has tried to mess with it, but it doesn’t actually damage the surface/paper it was stuck to, so if you sat there long enough peeling it, there would be no proof it had ever been there, and that’s what I needed it for.
All in all though, it was quick and easy system and you just need to make sure you accept the art work proof to speed production.”
“Amazing quality labels and amazing customer service. Thank you Stickythings I will continue to order from and recommend. I have never been disappointed in all the 6+ years I’ve ordered your labels.”
“Do not use! They do not deliver in the timescale they state on the website and when you reach out for an update, they do not reply. I am still awaiting a response from their support team since 3 days ago despite their promise to respond within 12-24 hours. The order was placed 9 days ago and there has been zero communications from Sticky”
Hi,
We didn't get to your support ticket because you updated it multiple times over a period of days. This changes the priority in our queue, putting it to the back of the queue. Sending us multiple messages for the same issue is only going to add extra labour for us as we have deal with each response. Because you created your ticket on the 22nd, updated on 23rd, again on the 24th and again on the 25th (today). It never had the chance to get to the front of the support queue. We have over 50 support tickets daily to get through, we simply cannot cater for these repeat responses. We also advise against doing exactly that.
With regards to your order, we dispatched a working day late as we're so busy. However we do clearly state in our turnaround times that are linked to at the checkout that they are a guide only. We simply cannot envisage if a press goes down, staff are sick etc etc. We're a small business offering a decent service at a very good price.
To give other potential clients reading this a perspective, between this review and the last negative review, we have produced and dispatched 449 orders. We have only received 1 other review. We roughly receive 1 review for every 500 orders, which is a real shame as it doesn't show what service we provide. 100% of disgruntled clients leave a negative review however.
Regards
Matt
“Absolutely shocking and disgusting service received from Sticky Things. Both Matt and Vicky are very unprofessional. The quality of their stickers are shocking. I ordered 3000 black stickers and received nothing but utter rubbish. The ink comes off and the wordings are not clearly printed. Stay clear from this business. Not only do they sell rubbish, they also take 3 weeks to manufacture the rubbish they send you. Stay clear from this one man band business and order else where. You’d be better off. £375 down the drain for the utter rubbish I was sent.”
The client ordered 2 sets of labels with us. One set of clear labels, the other glossy white vinyl.
We printed & delivered both. She has also ordered from us in the past without complaint on a few occasions. We recently had a complaint that the ink was flaking off the white vinyl. The pictures sent through to us show that they had been clearly damaged; scratched. We asked the client to send back a sample sheet for inspection. She refused & made a PayPal dispute for all of her money back, despite the other half the order having no issue.
On receipt of the PayPal dispute, we reprinted a sample of her order out of curiosity and to satisfy that all was correct. The printed sample was removed straight from the press & was rubbed vigorously; the ink remained in-tact. We noticed that the sample printed had a very bad spelling error on one of the three designs which would have rendered them unusable. The client misspelt “store” as “stoe” in the main title. This was her own approved artwork, sent to us. In the photos she sent to us she omitted this design. We’re currently awaiting PayPals decision on the finances. In the meantime, the client has gone to all social media, review sites etc to try and tarnish our reputation. She even went as far as stating that we changed and deliberately misspelt her artwork and reprinted it. That was the confirmation for us that she is dishonest. We simply wouldn’t do that, it would be a waste of our time and it’s deeply against our morals.
We have come to the natural conclusion, due to the dishonest nature of this ex client, that she probably made more than one mistake and that she deliberately circumvented our fair returns policy & wants to blame it on a small business to save face.
