Stowfly Reviews

Name: Stowfly
Rating: 4.75

4.8 Rating 442 Reviews

95 %

of reviewers recommend Stowfly

Company Reviews

Metrics

4.8

Based on 442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you all never emailed that my package arrived.”

Helpful Report

Posted 1 year ago

“Convenient, easy and hassle free. Rated 3/5 because Stowfly told me I could pick up my package any time but when I went to the store they said they only allow pick up from 5-7 pm. I also didn’t get any notification from the store that my package had been received. Great concept but needs better management.”

Helpful Report

Posted 1 year ago

“Berated for picking up order late even though informed support in advance”

Helpful Report

Posted 1 year ago

“I just received my first package since trying your service. The first package I ordered I received an email that the item was unable to be delivered (thought it was from the format used to write the address. I have been waiting for my refund for that item which was supposedly sent back. To use the 1 credit that I bought from stowfly I did a different order. I went to pick up the order yesterday which was a good experience, but the original order had in fact been delivered. Now I have been charged twice. I am happy that the original item I ordered for pickup was there, but I would not have ordered another package had I known it was delivered. I received an email from the sender saying the item was brought to the post office because it could not be delivered, I also never received an email to pick up that item from Stowfly. I want to like this service, the pickup was straightforward and easy, but now I've been charged twice and I only intended to order one package. Also, I was supposed to receive a discount for taking a survey and I never did.”

Helpful Report

Posted 2 years ago

“This is a good service. However, the location I selected for pick up was not great (177 Bleecker). First of all, the convience store and the apartment buidling next door shared the exact same address. Most of my packages were delivered to the apartment buidling and I had to stand outside and wait for a resident to come in/out so I cabln check for my packages. The first time I was told by the store keeper that this always happened, I was discussing the issue with him and he became very rude and said "you are asking too many questions, I can't help you". Second, the packages are kept all over the store and not secured. Anyone can just walk in take a package and leave. I would probably use this service again, just not this location.”

Helpful Report

Posted 2 years ago

Stowfly is rated 4.8 based on 442 reviews