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Student Computers - Spotbuyer Group Reviews

4.8 Rating 1,302 Reviews

94 %

of reviewers recommend Student Computers - Spotbuyer Group

Company Reviews

4.8

Based on 1,302 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

salesteam@studentcomputers.co.uk

Location:

Student Computers, T/A Spotbuyer Ltd Spotbuyer Limited, Bay 2, Block D, Mill Race Lane
Stourbridge
DY8 1JN

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Student Computers - Spotbuyer Group 5 star review on 1st April 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was left really dissappointed by the whole experience. My purchase was flagged by the team at student computers as fraud because I bought two monitors and wanted them shipped to two separate addresses (I have a small business and was sending one monitor to an employee's home to improve their working from home set up). The flagging is all part of good due dilligance however the subsequent chain of events was very frustrating. 1. First there was no contact about delays/ potential fraudulent activities. 2. Then after two weeks of radio silence (expecting delivery after 2-4 days as advertised on their site), I had to reach out to find out the status/ problem. 3. They then promised to ship the monitors as soon as possible. 4. Then within I think 24 hours of promising to ship the monitors Student Computers decided to refund them instead. Even though I made it clear it wasn't a fraudulent purchase and wanted the monitors to be shipped. 5. Worst of all, they then told me I had to reorder with a price increase of almost 30% and there was nothing they or I could do about it. I would have expected Student Computers to offer to at least partially cover this extra cost since the situation was their lack of professionalism. I will not be buying from Student Computers again.”

Posted 1 year ago

“no hidden charges made me laugh. i bought a sharp microwave from these people. sharp for some reason would not honour their guarantee and passed matter back to retailer, who offered a refund and advised they would charge me £25 for return of a unit which had caught fire. altogether a bad taste experience. personally wouldn't touch them again. they change their terms like quicksand without even advising them in the first place.”

Posted 1 year ago

“If I could zero stars I would bought a reconditioned Apple Watch 3 only to discover it’s still locked to someone else’s account think they should google the term reconditioned as they don’t have a clue my advice avoid”

Posted 2 years ago

Good Afternoon, I'm very sorry to hear that you have had this issue with the watch. If you haven't already, please can you contact us directly so that this can be resolved as quickly as possible? Holly

Posted 2 years ago

“Headphone jack didn’t work on the controller.”

Posted 3 years ago

“DODGY COMPANY DO NOT USE!!!!! I have bought a few pallet loads of tech from this company over the past 4 years and never had a problem with these people, until they sold me a pallet of beats headphones as “untested customer returns”, out of the 200 or so pairs in the pallet, only a handful could actually be repaired, the rest were totally destroyed and would never have been accepted as a return in a shop due to the diabolical condition they were in. In total I lost about £2,500, not including the time I sat down trying to sort this mess out. god knows how many people these fraudsters have robbed, but if you’re reading this review, don’t make the same mistake I did”

Posted 4 years ago

“Distrust any company that asks you only to post positive reviews ! It took me 3 weeks to get a refund after they sent me an iPad that was diagnosed remotely by Apple to be faulty. Also, their courier company DPD were dreadful - the ipad sat in their local distribution centre because apparently their scanner was broken ! I ended up having to go and get it. Dreadful service all round.”

Posted 4 years ago

“I’m experience with this company what horrible I recived an iPad 2 which had scratches all over it the screen always went black blank and was very slow.. kind of confused why it was for sale.”

Posted 5 years ago

“Ipad i bought is too slow and freezes all the time ..”

Posted 5 years ago

“Thr head phones already had issue when i just got it.”

Posted 5 years ago

“I purchased a pair of Beats Solo 2 headphones and when they arrived they were faulty - only music cane through one ear!!”

Posted 5 years ago

Hi Sharon Really sorry to hear of your problem. The beats solo headphones cable only works in one direction. Can you try turning the cable around and plug the opposite end into the headphones. Hope this sorts it otherwise please call our office on Monday 0121 202 0022

Posted 5 years ago

“Selling used items as new. Second replacement windows dvd arrived with activation code scratched off. persuing through bank and contacting trading standards.”

Posted 6 years ago

Hi Euan, Please accept our deepest apologies for the issues you have had with the activation codes, we can only assure you that these items were not knowingly listed incorrectly, we do have a vast amount of different gradings on our website to show the effort we spend into ensuring our customers do get the correctly conditioned items which they have purchased and I deeply apologise you received a faulty and unusable item twice Further to my email to yourself, I have refunded you in full for this unit and we have launched a full investigation into this, if you would like to discuss this further please do call me on : 0121 202 0022 Again I cannot apologise enough for this Kind regards Jordan

Posted 6 years ago

“"I ordered two 4 metre cables only to be sent two 1 metre cables branded and packaged as 4 metre ones.\r\nLuckily I paid via PayPal and opened a dispute.\r\nI was contacted and asked to send photos which I did but did not receive any explanation as to why I had been sent the wrong cables in wrongly packaged boxes.\r\nI got my refund via PayPal but as a result of the service and no explanation I have no confidence in this company " *This company still hasn't explained why I was sent the wrong cables but has spent alot of time trying to "bully" me into changing this review and finally resorted to sending me twelve emails in succession requesting me to do so. It's simple....if you relieve poor service with no valid excuse you receive justified poor feedback. Bullying doesn't alter that, good service and fair explanations do" As you have harassed me into altering my review then here you go!”

Posted 6 years ago

“my left ear speaker does not work.”

Posted 6 years ago

Morning, Please accept our deepest apologies for the issues you have had with the headphones you have purchased from ourselves We had not received contact from yourself that you have had issues with the units however I have now sent you all the return details along with a free postage label by email to get this item back with us - we will repair/replace this for you Again my deepest apologies for any inconvenience caused Kind regards Jordan

Posted 6 years ago

“I ordered the beats pill on the Sunday and when I called on the Wednesday I was assured it was being dispatched that day and when I called on the Thursday to check progress and to see if I could have a tracking number I was told it was still not dispatched this is not the way to run a business S”

Posted 6 years ago

Morning Graeme, Please accept our deepest apologies for the issues you occurred regarding the dispatch of your order, this was an internal error which we are of course deeply apologetic for I do hope you now have the item and all is okay with the unit, should you need any further assistance from ourselves please do contact us prior and we will ensure this is done for yourself as a matter of urgency Kind regards Jordan

Posted 6 years ago

“In all fairness up until this week when i had an issue with the laptop i bought from Student Computers i would rated them highly. I bought a decent spec machine (2TB Drive. 8GB Ram, Core I5) refurbished at a great price complete with a 12 month warranty. The deleivery service was very quick, the laptop had the slight mark on it as detailed before buying it and until this week i had no real issues with the machine. 1 month out of warranty i started having issues so tried a factory reset several times but each time after going thorugh all the reset etc the machine keeps hanging on boot up (not getting as far as boot). After around 8 resets i emailed Student Computers to explain the issues and that it was now out of warranty asking if they could carry out the repairs for me anyway (fully expecting to pay). What i did not expect was an email back saying 'we are deeply sorry you are having issues with your laptop but we do not carry out repairs outside of warranty as we specialise in Apple" They don't tell you this when buyng a Windows based machine and an initial great buying experience (with my first ever refurb machine) has now been . All in all would i have gone back to them before this? Most definately a YES and had already recommended them to friends and collegues. Would i ever use them again? Most definately a NO and would advise anyone thinking of buying from them to think long and hard as my machine lasted around 13 months and this company aren't remotely interested.”

Posted 6 years ago

“I purchased an unlocked iPhone and when I received it the phone was locked. The company asked me to return, which I did (this process took over 2 weeks from purchase) Student computers eventually said they did not have the phone I ordered and could not replace it....what a waste of time....I am still waiting for a refund so that I can purchase a phone from a reputable company. Yes they apologised, however they still have my money and no compensation for such a shoddy service.”

Posted 7 years ago

Afternoon, Please accept our deepest apologies for the dissatisfaction you feel in regards to issues you have had with your order Sadly this was a listing error on our side of things for the mix up with the phones which again we can only apologise for, I can confirm today we have received your unit back with ourselves and we have processed a full refund for yourself - please do contact us if you are having any issues accessing the money and we can assist yourself as much as possible We do of course prioritise customer satisfaction and are deeply saddened that you have had a negative experience, please do contact us on 0121 202 0022 if we can help you any further Kind regards Jordan

Posted 7 years ago

“Sent me an appliance with a faulty battery. Asked them to resend one with a working battery and they could pick up the faulty one. Resent another again with a faulty battery even though i asked them to test appliance before sending. They just settled for a refund once i returned them when all i wanted was a working product.”

Posted 7 years ago

Afternoon, We are of course deeply apologetic that the item was received to yourself faulty twice and will review our testing procedures to ensure an issue such as this would not occur again. We do rate customer satisfaction our highest priority and are devastated you are disappointed with your experience with ourselves, if you are interested in any of our products or need any further assistance please do give ourselves a call on 0121 202 0022 and we can ensure the best deal for yourself to make up for the previous inconvenience caused Kind regards Jordan

Posted 7 years ago

“The controller was definitely not A+ refurbished. The buttons and triggers were sticky, and less responsive as they should have been. The main issue i had was that were was a huge about of yellow grime in between the the Left bumper and Left trigger. All it took was to get and ear bud and scrape it out, but this shows that i highly doubt they even refurbished it, and if so why would this be there, and marked A+! Ripp off! The delivery was ok, and the it did arrive, which is the only reason it gets a star!”

Posted 7 years ago

Morning, please accept our deepest apologies. We are devastated on how this has arrived to you. We would like to have this resolved for you, could you call us on 0121 202 0022 and I can discuss this further with you? If not please email us and we can resolve that way. Look forward to hearing from you. Kind regards. Lewis, Operations Manager

Posted 7 years ago

“The Apple Pencil was faulty not working. It costed me a lot of effort and talk with apple till it was confirmed that the problem was in the product itself and not from the iPad .it costed hard reset to my iPad with buying external USB to backup my data from my iPad. Now the pencil has been sent to apple to deal with it. I was under the impression that you inspect your goods before sales. I tried to write you email but always auto-rejected !!! I would not recommend anyone to deal with you.”

Posted 7 years ago

Hi Dr Soliman, we have received no email from yourself. Can you confirm the email address you was trying to send this to please? Your product was a Brand New product, we do not take products out of the packaging and test them if they are new I am afraid. If you have any issues dealing with Apple then please contact us via phone 0121 202 0022. Kind Regards Lewis Rice Manager

Posted 7 years ago

“Packaging damaged - internal box split therefore earphones should not be graded as described.”

Posted 7 years ago

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Student Computers - Spotbuyer Group is rated 4.8 based on 1,302 reviews