Superdry Reviews

Name: Superdry
Address: -, - -, Gloucestershire
Rating: 3.43

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, Quick free delivery & unique styles.”

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Posted 6 years ago

“They offer so many different types of clothes and accessories and you get yr order so fast as well”

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Posted 6 years ago

“Excellent products loved by the whole family; swift delivery and effective communication.”

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Posted 6 years ago

“The quality of the clothing and sizing and deliverie survice”

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Posted 6 years ago

“staff were happy and extremely helpful”

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Posted 6 years ago

“Really good quality and a great fit. Just remember that shirts, t-shirts and polo shirts usually need to be ordered one size larger than normal as Superdry clothes can be very slim fitting.”

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Posted 6 years ago

“Excellent customer service. I ordered the items one day and they were ready for collection the next working day. Great quality of clothing as always from this brand.”

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Posted 6 years ago

“MacArthur Glenn Outlet, York. The gear in Superdry is very good quality and the outlet store has some excellent bargains. The staff are very courteous and friendly. They make you feel happy to hand over your dosh:-)”

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Posted 6 years ago

“The jacket was a perfect fit”

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Posted 6 years ago

“Excellent products, always good quality. Very good value when shopping in the Sale. Return service was no quibble when we did have one small problem. Fast delivery.”

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Posted 6 years ago

“Very good price for a nice hoodie!!”

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Posted 6 years ago

“easy to order online and in store to collect with friendly staff”

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Posted 6 years ago

“This is actually how they resolved a complaint situation, I know this doesn't sound like a good start! but to be honest customer service means a heck of a lot these days so I was impressed. I ordered a pair of shorts on special offer from Superdry and they were sent (quickly) to me, unfortunately with the security tag still attached and I don't live near a store. I contacted them and they immediately offered to send me another pair and I could return the previous shorts at my leisure and for free (Great). I then received an email telling me they were out of stock and they apologised, refunded me and said I could keep the current shorts (and take them to a superdry to get tag removed). a second pair of shorts then arrived!! The end result is they said I could keep both pairs and a full refund. Top marks for customer service and resolving complaints.”

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Posted 6 years ago

“I've never made a purchase from SuperDry that I have regretted.”

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Posted 6 years ago

“High quality”

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Posted 6 years ago

“The website is really easy to use. Plenty filter options to view just what i was looking for. Speedy delivery too.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Quality of the products is outstanding, easy to place an order and delivery was within the time slot allicated well done i will be ordering more from your company”

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Posted 6 years ago

“Speedy delivery”

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Posted 6 years ago

“Speedy delivery”

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Posted 6 years ago

Superdry is rated 3.4 based on 242 reviews