Superdry Reviews

Name: Superdry
Address: -, - -, Gloucestershire
Rating: 3.43

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

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Superdry 5 star review on 21st June 2022

Sixta Patricia

Superdry 1 star review on 24th February 2022

Dean Wheeler

Superdry 5 star review on 26th December 2021

Manvitha Kalenahally Sridhar Murthy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bunch of donkeys working there rude staff”

Helpful Report

Posted 4 months ago

“I returned a pair of jeans that I ordered online. I went to the store to return them, I got some of my money back a few days after returning but not all of it (the delivery cost refund) I'm confused why they missed the delivery refund out. And it is very hard to contact them, I'm very disappointed as I never thought something like this could happen with such a popular store!”

Helpful Report

Posted 8 months ago

“If I could give less than this I absolutely would. The online customer service was completely ridiculous. My initial order was placed on 3rd February and after so much back and forth, 3 orders down the line I still don’t have what is advertised on the website. I feel as though they’ve fobbed me off since the beginning because I keep getting told someone’s looking into it and no one actually reaches out to me - I have to chase it. The items are great but if you have any issues with it they’re a nightmare to speak to. I’ve dealt with a number of companies and this is close enough to the level of service you would get from a 1 star company. I've worked in customer service myself and would never think of addressing a situation in the way they have. As a result, I will no longer be investing my money into this company, to avoid being belittled by their customer service that have no respect in the slightest.”

Helpful Report

Posted 1 year ago

“Just purchased £400 worth of cloths but put the wrong postcode!! I then realised that there is no phone number , chat room was closed - all help info said you can't cancel or update your address. If I don't receive goods then I will need to claim back through credit card - Not a nice experience and I thought they were a good brand - NOT NOW”

Helpful Report

Posted 1 year ago

“I tried so many times to contact them simply to ask them if the jacket I had purchased was mens or womens, because it said nowhere which it was. I waited on hold in chat for 40 mins, the whole time being 3rd in the queue.. I never got through. So I sent an email asking and got no reply for days. So I wrote again and received a reply stating that they are busy and will reply in 14 days so don't send them another email!! I just want a simple answer! I sent photo of jacket and the tags and it takes 14 fkn days to answer!! But one day to tell me to not write again”

Helpful Report

Posted 1 year ago

“Poor customer service. I had purchased a Superdry watch for my son at the Airport in the Duty Free Shop all the way in Trinidad. I put the watch on him soon after the purchase while we were waiting for our flight back to North America. When we arrived our destination, I noticed the watch band that was plastic, was broken, it was a clean break. My son was sleeping all the way home on the plane, and was very upset to the realisation. I contacted Superdry via email to see how I can get a replacement band and their response was because I made the purchase at a third party venue I would have to contact the third party venue! No where on the packaging did it specify the warranty is null and void if purchased somewhere other than online or in one of their shops. They didn't even bother to provide me with a recommendation of where or how I can get another band for the watch! Hopefully, this experience won't happen to anyone else. Very disappointed. If you are going to make a Superdry purchase, make sure you get it from the actual store, unless you don't care about the warranty. Why advertise about a warranty if it's not gonna be honored.”

Helpful Report

Posted 1 year ago

“Refund and customer service bad Had hoodie delivered via Hermes who in our area are excellent thought would have no issues returning. Had to use locker service to return no super dry listed. Had to use clipper logistics ! Been now 6 weeks no refund. Cannot speak to no one !!”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Ordered a pair of ladies shoes from the Superdrystore UK in size 4 from this company they arrived today one size 4 one size 5 attached and as a pair, obviously counterfeit and made in Asia They looked poorly made and not in a box as per the description on the eBay superdrystore This is extremely worrying as it looks like they are selling and distributing counterfeit goods Contacted them via eBay and they didn't help at all, didn't even offer a refund It's extremely hard to get your money back and they won't send the correct pair out which is just disgraceful Beware of this company I'm going to report them to trading standards UK”

Helpful Report

Posted 2 years ago

“Terrible sizing with this company ..you check the sizing online .then order then it comes back too small you check and find out that Superdry , comes up small ; ..its either a 44 or its not ..iy should not be a small 44 ...just a 44..never again ...sent stuff back twice now ...”

Helpful Report

Posted 2 years ago

“Be very careful if you choose to buy Xmas presents from Superdry as they will not exchange products that are still in the sealed box for a different size without a receipt. We were forced to buy the bigger size. On taking this up with Uk customer services we were offered a £10 voucher against a future purchase. Hopefully superdry will go the same way as a other brands charging premium prices but neglecting basic customer service”

Helpful Report

Posted 2 years ago

“DO NOT USE ONLINE ORDERING! I was told by the Rushden branch that the coat I wanted was out of stock everywhere so ordered it online. When the recipe was emailed it stated a delivery time of 10-12 days which was too long because my godson will have left home by then. I Called the Cambridge store and they said they had one and would save it for me. Tried to cancel my online order and was told I couldn’t because it had already been shipped (30 mins after placing) and they couldn’t change the delivery address. Really poor customer service!”

Helpful Report

Posted 2 years ago

“Amazing brand but an awful website, takes the pleasure out of shopping! Slow, hard to navigate.”

Helpful Report

Posted 2 years ago

“The site said sorry your payment didn't go through. Credit card company says different. Can't call them, chat says sorry no chat. Bad service and bad business practices”

Helpful Report

Posted 2 years ago

“They sent me the wrong item and I requested an exchange by returning the item. Afterwards, they processed a refund for me?! Now, the item is at original price which I bought it in the discounted price....”

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Posted 2 years ago

“I visited Bluewater store recently with my friend who is in a wheelchair, the wheelchair assess is awful had so much trouble getting round we leave angry and empty handed, had planned to get joggers and jacket for my son but the lack of assess upset us”

Helpful Report

Posted 2 years ago

“I really don't recommend it. The ordered parcels do not arrive, there is no refund and contact with customer service is a nightmare, no one answers.”

Helpful Report

Posted 2 years ago

“Writing this for your attention that I recently purchased a superdry shoes a few days ago from Superdry online website and the product I received was tried so many times before they delivered it to me. Super dry is such an expensive brand but am surprised that your products won't pass through the quality checks before delivering the product to customer. Don't you have adequate staff to perform various quality checks or staff to response over written mails. When didn't get any response via mail, I raised this matter over phone calls but didn't get any positive response. You people are charging thousands of bucks for any product and we suppose to get what was shown in your website but receiving product in this condition is so disappointing. I am attaching video clip and images of my order summary as well as other images for your reference. Please let me know the solution to this shameful act . Also, replace my shoes with the new one ASAP else I would take the matter publicly.”

Superdry 1 star review on 15th April 2021

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Posted 3 years ago

“Sunglasses broke from new 2 years ago. I feel design fault as were looked after and not dropped. Wrote to superdry who told me they have no repair service and it's out of warranty. Try to contact airport regarding issue. BAD CUSTOMER SUPPORT. WILL NOT BUY FROM SUPERDRY AGAIN. BEWARE. See below for there response.”

Superdry 1 star review on 31st March 2021

Helpful Report

Posted 3 years ago

“I would like to bring this to your attention that I recently purchased a superdry T shirt a few days ago from Superdry online website and the T shirt contains the inverted logo of the super dry brand which is itself a matter of shame for your brand. Super dry is such an expensive brand but am surprised that your products won't pass through the quality checks OR this is very embarrassing on the brand that Super dry team won't have adequate staff to perform various quality checks.The inverted logo is on the front side of the T shirt which is very easy to notice.You guys are charging thousands of rupees for T shirts and your products are having such a ridiculous manufacturing defects I am attaching the images of my order summary as well as other images for your reference. Please let me know the solution to this shameful defect. Also, replace my T-shirt with the new one ASAP else I would take the matter publicly.”

Superdry 1 star review on 21st February 2021

Helpful Report

Posted 3 years ago

Superdry is rated 3.4 based on 242 reviews