“Just two weeks before our holiday, at the beginning of March, I suddenly lost my 53 yeras old husband who is actually the second traveller. The company offered me a name and the date change for a surcharge. I have chosen a holiday in November, when the price was about the same, like the previous booking (£709.)
Super Escapes could sort it out for an extra £500 which on the lowest discount price is £430. I
don't find it ethical and I highlighted it: if I organised my holiday on my own, in that case even Ryanair would refund the flight tickets. Also the hotel would also consider the circumstances and weren't charge hundreds for the changes.
All and all I cancelled the holiday but I feel a bitter taste in my mouth.”
“I was contacted today by Anna Carter reminding me my balance needed to be paid I was very grateful for this reminder Anna went through everything with with me and covered everything very efficiently many thanks”
“I received a call from Super Escapes after I had paid my balance on Sunday afternoon 10 March 2019. I called back immediately and spoke to Harry Cooper who said balance £189 was all paid and I should have a lovely holiday. I felt happy everything was OK and Harry asked me to check that I had received the Confirmation email. I checked my emails and I had received it. Great Happy Holidays! Thank you for your help! Mrs S. Freeman”
“I had a very pleasant lady called Anna helping me as I was having trouble receiving my confirmation email she was very patient and extremely helpful well done Anna it was very nice talking to you”
