Super Escapes Travel Reviews

Name: Super Escapes Travel
Rating: 4.28

4.3 Rating 406 Reviews

86 %

of reviewers recommend Super Escapes Travel

Company Reviews

Questions

Metrics

4.3

Based on 406 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Super Escapes Travel 1 star review on 19th February 2024

Saima Aslam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff ,Keifer was amazing and assisted me throughout the process . Incredible”

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Posted 5 years ago

“I spoke to Carol, she was very helpful enquires.”

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Posted 5 years ago

“Melvin was very helpful and polite.”

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Posted 5 years ago

“Excellent service from Katie this morning when confirming boarding passes etc We are flying to Rome on the 16th John Wildey”

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Posted 5 years ago

“Hi I spoken to Melvin today,he was very help full and very kind I recommend people to go book holiday with super escap travel. They are friendly help full.kind regards me Kasuji.”

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Posted 5 years ago

“Carol was very helpful”

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Posted 5 years ago

“cristina good and helful with the booking”

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Posted 5 years ago

“DEAR ELTON JOHN, I AM WRITTING TO CHANGE THE DATE OF OUR TRAVEL DUE TO THE NEWS GOING AROUND ABOUT CHANGING OUR PASSPORT IF WE NEED TO TRAVEL TO EUROPE SO I WILL LIKE TO MAKE THE FAMILY TRIP AFTER THE BREXIT HAVE BEEN DECIDED THANKS AND GOD BLESS”

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Posted 5 years ago

“katie was helpful”

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Posted 5 years ago

“Elton has provided myself and my wife with excellent service and gave us the correct information for future bookings.”

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Posted 5 years ago

“Bruce was very helpful & polite. Thank you.”

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Posted 5 years ago

“Just two weeks before our holiday, at the beginning of March, I suddenly lost my 53 yeras old husband who is actually the second traveller. The company offered me a name and the date change for a surcharge. I have chosen a holiday in November, when the price was about the same, like the previous booking (£709.) Super Escapes could sort it out for an extra £500 which on the lowest discount price is £430. I don't find it ethical and I highlighted it: if I organised my holiday on my own, in that case even Ryanair would refund the flight tickets. Also the hotel would also consider the circumstances and weren't charge hundreds for the changes. All and all I cancelled the holiday but I feel a bitter taste in my mouth.”

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Posted 5 years ago

“I was contacted today by Anna Carter reminding me my balance needed to be paid I was very grateful for this reminder Anna went through everything with with me and covered everything very efficiently many thanks”

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Posted 5 years ago

“I received a call from Super Escapes after I had paid my balance on Sunday afternoon 10 March 2019. I called back immediately and spoke to Harry Cooper who said balance £189 was all paid and I should have a lovely holiday. I felt happy everything was OK and Harry asked me to check that I had received the Confirmation email. I checked my emails and I had received it. Great Happy Holidays! Thank you for your help! Mrs S. Freeman”