Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.52

4.5 Rating 378 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 2nd May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shipping was more than double of what I was told at my first conversation”

Helpful Report

Posted 4 years ago

“DO NOT DO BUSINESS WITH THIS COMPANY! We bought and paid in full for the booths. The lead time was 4-6 weeks. No updates were provided during the construction (despite several inquiries). Finally at around the 5 week mark we were told that the booths were ready to ship and would go out the following week. Late the next week, having received no further information we reached out and were told they had a shortage of drivers, but it should go out the following week. They did not. Finally, in danger of missing our Grand Opening, we began making arrangements to have someone drive from Ohio to NJ to pick them up. In the end, we moved our Grand Opening and agreed to the normal shipping supposedly the following week. When we called the next week we were told that... wait for it... THE BOOTHS WERE NOT FINISHED! The vinyl was backordered and, in fact, they were not even done, despite having been told two weeks earlier they were ready to ship! We had to choose new vinyl and were promised delivery the following week. It's not over yet. When the freight company called to arrange delivery, we advised them that we needed liftgate service. No issue on the freight company's side. About 30 minutes later I get a call from these jokers looking for $75 for the liftgate! we spent $7000, got lied to repeatedly and moved our Grand Opening, but they now want our $75 before they can "Authorize the delivery." I told them that we deserved a refund for the issues we experienced and the person on the phone kept telling me that she would "not authorize the delivery" until I told her I was not going to expect any refund. Truly unbelievable. Basically she was telling me I was not allowed to feel that we deserved a refund. I explained to her that I can feel whatever I want and that they have no right to hold our items that we paid for. They lie, threaten and do not care about customer service once they have all your money up front! They do not compensate for your items coming WEEKS after they were supposed to and not as ordered (we had to select a different vinyl.) Run away and buy from another company that might actually value your business and not threaten to cancel your delivery over you mentioning that you think you are due a refund. If we ran our business like these people we wouldn't have a business anymore.”

Helpful Report

Posted 4 years ago

“This was one of the worst experiences in my 5 years of being a set decorator in the film business. I was given mis information - I paid for the merchandise and then was told it would not be ready for 3 weeks via email - I was then given the wrong merchandise and the wrong quantity of items - every person in customer service said something different- completely unprofessional. The warehouse does not communicate with the sales office - you would think they would be interested in working with the television industry - NEVER AGAIN! do not use this vendor - they cannot be trusted . Does not even deserve 1 star”

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service from start to finish. Shipping was horrendous as well super late no communication and then got my order without eight table tops had to call three times to find out they were backordered a week later so have yet to hear anything called them back again she said she would check on it never got back with me...stay away...”

Helpful Report

Posted 4 years ago

Superior Seating is rated 4.5 based on 378 reviews