“Site doesn't have any section where you can cancel your subscription. So I haven't be able to cancel and they keep charging me monthly. There is no contact infromation. Scammers. Refund my money.”
“This site is one that will harass you. My best advice is please your telephone number you cannot block them because they will continue to change their number. This has caused me much anxiety that I have had to change my long standing telephone details. Gutted. It is sad that our large internet sites allow these people to set up websites. Shocking and sad.”
“Don't register with them, this is a scam site! Same experience as all the other people on here, unfortunately did not do my due due diligence beforehand and google reviews beforehand as I normally would. Still not found a tutor for my son as the ones advertised as local on the site are not actually available. They do not make it clear that it's not a one off registration fee but a subscription and just keep taking the money for nothing. Terrible people! How are they still allowed to operate!?”
“I also found registration process rather confusing and subscription got automatically. I started my dispute via my bank and they sent me email explaining that they wont reply till this case going to be closed. Additionally they sent me screenshot... but as I say Karma always is back! WACH OUT PEOPLE SUPERPROFF ITS A SCAM!!”
“Please, do not use this website, they have a terrible service with hidden charges. I surprised by deducted a $ 59 from my account on monthly basis without permission for what is called (student pass). I found that is the way to contact your tutors. the issue they did not tell me about this amount. When I tried to contact them they refused to return my money, and I am going to complain against them.”
“AVOID** Fraudulent website
This is an automated website with no customer service. I was misled by an advert for lessons that advertised as face to face but was only online. Not what I asked for.
When I tried to cancel the subscription the money was still taken from my credit card and despite numerous emails there was no response.
AVOID
Update - 10th November.
Despite the reply from Superprof on my TrustPilot review no one ever responds to the hello@superprof email. Contacted my credit card company to reclaim the money that was taken. In addition to this i've reported them to the ICO for failure to comply with GDPR. This company are not legitimate so i'd recommend reporting them”
“A complete con - don't use them!!! I was tricked by them into paying £240 to find one teacher. Unbeknown to me, they charged me a monthly subscription fee which they took out of my bank account for months without me realising. When I eventually discovered this they refused to return a penny of my money. Very angry and fed up about this. Don't use them!!!!”
“A complete con - don't use them!!! I was tricked by them into paying £240 to find one teacher. Unbeknown to me, they charged me a monthly subscription fee which they took out of my bank account for months without me realising. When I eventually discovered this they refused to return a penny of my money. Very angry and fed up about this. Don't use them!!!!”
“Same as everyone else here:
Money will be charged when tutor agrees to the lesson - no it’s immediately taken from your account and a monthly direct debit set up. Just to message a teacher.
Charge can be refunded if no lesson took place - my tutor ‘confirmed’ (I guess by pressing a button on their end) but with a message that they were currently ill and will get back to me at an unspecified date.
Despite this being a reason for refund in their T&Cs they are refusing because the teacher might be able to teach me at some unspecified future point.
Total money-grabbing scam and so shocking that they have so many people in the same position as me but still such a large internet presence.”
“Superprof is a scam. You are charged a monthly fee for using their platform. You, the student, pay $49, and the teachers pay nothing. Also, I used one of their instructors, who made me drive to her house for the appointment, only to cancel it when I arrived. She withdrew the appointment the second time. I scheduled an 8 am appointment, and she accepted it; I had to call her to find out if the meeting was going to happen; basically, she forgot and told me she thought it was 8 p.m. I paid but received no lessons. Never again, I had no idea I was being charged $49 per month for keeping my account active without using the platform for a full two months. They never allow customers to review their website because they know lots of people will give them a bad review.”
“As other comments here say, Superprof turned out to be a scam. I had luck though. I had the first free lesson with my student and he bought a “pack” of 10 lessons ahead, over $300 which he sent to Superprof. We agreed on the first lesson but the student got sick so we didn’t have it, but the money had to be transferred to my account after that. However, i didn’t get anything. Meanwhile we agreed on the second lesson with the student, he didn’t manage to be present again but it counted as the second lesson so I thought the money should be transferred this time, it’s been almost 2 weeks. Instead Superprof wrote me that the money was transferred, in fact nothing was transferred. I wrote to the Customer support and it took them minimum 10 days to reply each time i wrote to them, without any explanation, they blamed it on Paypal.
Well it was a sad experience, but even sadder for my student. Btw, he couldn’t get his money back either.”
“Be careful with this company. They provide an extremely poor level of service. There is misleading information on the website.
If you don't use their service you will never get your money back. Every month they will charge you the full amount for services they don't provide.
This is the worst service that exists on this planet.”
