“This is a con website and they have taken my 29.00 for four months without service
I was looking for a tutor for my child. however, it did not work out as most of the tutors cancelled. But superprof took 29.00 monthly from my account for a service not provided at all without my permission.
After 4 months I figured it out in my bank account.
They say they won't return the money even though they know it was a mistake.
Being robbed of my money for a tutoring service I did not receive they are con artists!! very unhappy”
“Stay away from Superprof, Total scam, Took money with no service provided. Don’t even think the tutor existed.
Got email to say the tutor would try and help, money then taken out the account. No further communication after that.
The £39 fee is a monthly payment, regardless if you have any lessons or not.”
“This is a scam!!!! They charge £39 just for messaging people. They deliberately keep everything secretive and unclear to take your money! Avoidddddddddddddddddd . Hoping they get shut down soon , so they cannot steal more people's money. Look at the reviews here! They are fully aware of what they're doing. It is all calculated and deliberate.”
“Absolute scam - they charge you MONTHLY for access to the tutor database (who are also paying them to be listed) and keep taking the money until you cancel. Crooks -should be be put out of business AVOID AVOID AVOID. You'd do better looking in local Ads.”
“Getting messages at 11pm with seemingly no way to remove my details or block them. Disgraceful. Glad I never entered my bank details. Glad I never will.”
“The invoicing auto subscription is a scam, they take your credit card for a $60 subscription to the page, not to pay tutors, my subscription I never new I had cost me more then the course I am doing, I explain to admin I have a learning disability as I'm dyslexic, they replied saying I should have read the terms better. The invoices will all got to your junk email, if you scroll down you will see this happens to others not just me. Be very careful, I feel really stupid, the staff response made me feel very thick.”
“Site doesn't have any section where you can cancel your subscription. So I haven't be able to cancel and they keep charging me monthly. There is no contact infromation. Scammers. Refund my money.”
“This site is one that will harass you. My best advice is please your telephone number you cannot block them because they will continue to change their number. This has caused me much anxiety that I have had to change my long standing telephone details. Gutted. It is sad that our large internet sites allow these people to set up websites. Shocking and sad.”
“Don't register with them, this is a scam site! Same experience as all the other people on here, unfortunately did not do my due due diligence beforehand and google reviews beforehand as I normally would. Still not found a tutor for my son as the ones advertised as local on the site are not actually available. They do not make it clear that it's not a one off registration fee but a subscription and just keep taking the money for nothing. Terrible people! How are they still allowed to operate!?”
“I also found registration process rather confusing and subscription got automatically. I started my dispute via my bank and they sent me email explaining that they wont reply till this case going to be closed. Additionally they sent me screenshot... but as I say Karma always is back! WACH OUT PEOPLE SUPERPROFF ITS A SCAM!!”
“Please, do not use this website, they have a terrible service with hidden charges. I surprised by deducted a $ 59 from my account on monthly basis without permission for what is called (student pass). I found that is the way to contact your tutors. the issue they did not tell me about this amount. When I tried to contact them they refused to return my money, and I am going to complain against them.”
“AVOID** Fraudulent website
This is an automated website with no customer service. I was misled by an advert for lessons that advertised as face to face but was only online. Not what I asked for.
When I tried to cancel the subscription the money was still taken from my credit card and despite numerous emails there was no response.
AVOID
Update - 10th November.
Despite the reply from Superprof on my TrustPilot review no one ever responds to the hello@superprof email. Contacted my credit card company to reclaim the money that was taken. In addition to this i've reported them to the ICO for failure to comply with GDPR. This company are not legitimate so i'd recommend reporting them”
“A complete con - don't use them!!! I was tricked by them into paying £240 to find one teacher. Unbeknown to me, they charged me a monthly subscription fee which they took out of my bank account for months without me realising. When I eventually discovered this they refused to return a penny of my money. Very angry and fed up about this. Don't use them!!!!”
“A complete con - don't use them!!! I was tricked by them into paying £240 to find one teacher. Unbeknown to me, they charged me a monthly subscription fee which they took out of my bank account for months without me realising. When I eventually discovered this they refused to return a penny of my money. Very angry and fed up about this. Don't use them!!!!”
“Same as everyone else here:
Money will be charged when tutor agrees to the lesson - no it’s immediately taken from your account and a monthly direct debit set up. Just to message a teacher.
Charge can be refunded if no lesson took place - my tutor ‘confirmed’ (I guess by pressing a button on their end) but with a message that they were currently ill and will get back to me at an unspecified date.
Despite this being a reason for refund in their T&Cs they are refusing because the teacher might be able to teach me at some unspecified future point.
Total money-grabbing scam and so shocking that they have so many people in the same position as me but still such a large internet presence.”
