“Be warned, they will continue to take money from your account even if you try and cancel. I have been charged 8 months a subscription fee that I m having to call the bank and write emails to try and stop. is called continuous payment authority.”
“I got zero enquires as a piano teacher on Superprof. It claimed to add testimonies from satisfied clients and when those clients of mine tried to add a review, it disappeared into the system multiple times.
I joined similar other advertising platforms and actually got instant results so this proves my claim.
It looks like super prof is manipulating the Google results as well.
I’ll give superprof zero out of 5.”
“Charging £39 regular Monthly Subscription fee in addition to tutors fee which they say allows You to contact as many tutors as you want to, which is ridiculous. I only wanted to contact a small number and then stop once we had engaged the tutor. Guessing they take a percentage of the tutors actual fee too? They don’t mention the monthly subscription until you Attempt to contact the tutor who may or may Not be available so was a complete surprise. Looks like I’ve been lucky and didn’t put my bank details in. I personally think that a company that isn’t upfront with their fees is
Unethical.”
“They have taken money from my account twice now and I have had zero service in return! I really do not understand what they do! Apart from steal from you for nothing in return! The tutor I contacted was not free at a time to suit myself and my daughter therefore no service was provided - so far they have debited £80 from my personal bank account without doing a thing, after also having been promised the account was closed during my previous initial complaint. DO NOT USE THIS COMPANY!”
“Absolute scam!! They charge you £39 just to access a data base of people and they don’t make it clear what you’re paying for. Denied me a refund too. Stay away!!”
“Scam - I used this website and the tutor gave a quote but I did not reply back as it was not matching my schedule date but this website started charging me since June 2021 till now (March 2023) they did not send any email of taking the payment from my account . And they won't send email about the payment as they are stealing.
For 1 message in June 2021 from the tutor without even getting any service I have paid 600£+ . Legit scam ... this website is not providing refund. Do not use it ... be careful when even think of viewing the website”
“This is a con website and they have taken my 29.00 for four months without service
I was looking for a tutor for my child. however, it did not work out as most of the tutors cancelled. But superprof took 29.00 monthly from my account for a service not provided at all without my permission.
After 4 months I figured it out in my bank account.
They say they won't return the money even though they know it was a mistake.
Being robbed of my money for a tutoring service I did not receive they are con artists!! very unhappy”
“Stay away from Superprof, Total scam, Took money with no service provided. Don’t even think the tutor existed.
Got email to say the tutor would try and help, money then taken out the account. No further communication after that.
The £39 fee is a monthly payment, regardless if you have any lessons or not.”
“This is a scam!!!! They charge £39 just for messaging people. They deliberately keep everything secretive and unclear to take your money! Avoidddddddddddddddddd . Hoping they get shut down soon , so they cannot steal more people's money. Look at the reviews here! They are fully aware of what they're doing. It is all calculated and deliberate.”
“Absolute scam - they charge you MONTHLY for access to the tutor database (who are also paying them to be listed) and keep taking the money until you cancel. Crooks -should be be put out of business AVOID AVOID AVOID. You'd do better looking in local Ads.”
“Getting messages at 11pm with seemingly no way to remove my details or block them. Disgraceful. Glad I never entered my bank details. Glad I never will.”
“The invoicing auto subscription is a scam, they take your credit card for a $60 subscription to the page, not to pay tutors, my subscription I never new I had cost me more then the course I am doing, I explain to admin I have a learning disability as I'm dyslexic, they replied saying I should have read the terms better. The invoices will all got to your junk email, if you scroll down you will see this happens to others not just me. Be very careful, I feel really stupid, the staff response made me feel very thick.”
“Site doesn't have any section where you can cancel your subscription. So I haven't be able to cancel and they keep charging me monthly. There is no contact infromation. Scammers. Refund my money.”
“This site is one that will harass you. My best advice is please your telephone number you cannot block them because they will continue to change their number. This has caused me much anxiety that I have had to change my long standing telephone details. Gutted. It is sad that our large internet sites allow these people to set up websites. Shocking and sad.”
“Don't register with them, this is a scam site! Same experience as all the other people on here, unfortunately did not do my due due diligence beforehand and google reviews beforehand as I normally would. Still not found a tutor for my son as the ones advertised as local on the site are not actually available. They do not make it clear that it's not a one off registration fee but a subscription and just keep taking the money for nothing. Terrible people! How are they still allowed to operate!?”
“I also found registration process rather confusing and subscription got automatically. I started my dispute via my bank and they sent me email explaining that they wont reply till this case going to be closed. Additionally they sent me screenshot... but as I say Karma always is back! WACH OUT PEOPLE SUPERPROFF ITS A SCAM!!”
