“As a tutor, you have to click on "accept classes", otherwise you can't communicate with the prospective students to find out their level, needs and availability. So, in principle you have to commit to something you know nothing about.
The default message to be sent to the students says the first class is free, i.e. the tutor will not be paid. Of course, there's no way I was going to accept that, so I edited the message every time. However, after negotiating with one prospective student only to find out our respective schedules made it impossible to do any classes, he informed me that Superprof were charging him 19€ for the first class (which never happened, of course) and could I reimburse him?
Whichever way you look at it, this is a total piss-take. Avoid like the plague.”
“SCAM - AVOID
I have to say this is the worst platform I have ever used.
1) I was NEVER informed that I needed to pay for a "student pass" just to communicate with the tutors.
2) I was charged even BEFORE any tutor contacted me.
3) Then a tutor accepted my lesson request, and suddenly I realised I was charge even before the lesson.
This is the same a s theft: charging a whopper £29 for a service I did not even use.
Utterly disappointed and will tell ALL my friends about this scam platform, needless to say worst reviews.
There are SO MANY other platforms with excellent teachers which does not charge a single penny for the user.
It is the tutors who should be charged because they use your platform to advertise.
Students should only be charged for the lessons they took already.
I am so glad I have deleted my account, so that I will not be charged again for NO SERVICE AND NO REASON?????”
“Same as other reviews: Not transparent and clear visible that you subscribe for a monthly fee. It does not make sens to pay this amount money for just using their website (I only entered their website once but even if I would use it more often/regularly it would not make sens) and it was said to be payed once the teacher accepts you for the cours. So nobody can expect it to be a monthly fee if you read this. That's why I feel they are intransparent on purpose.”
“Absolutely terrible site - wish I had read these reviews before using it. I was scammed too - didn't realise the £29 was for a student pass - nothing about this on the home page. Have taken my money to just contact a tutor! DO NOT USE THIS SITE.”
“£29 to search for a tutor. Not to engage one, just to search. The website says, 'Your card is only fully debited if a tutor accepts your request.' I asked for clarification. The reply still left me baffled. Was I liable to pay £29 every month? I just don't know. They tell me that with my 'student pass' I can continue signing up with tutors. Just how many educational courses can I bear at one time? The best I can say is that Superprof lacks transparency. And from what little searching I did do I got the impression that it's not stocked with a huge amount of talent.”
“Fees charged for use of website!!!!
It was not clear that they would charge me a fee of £29 a month to just FIND a tutor. I noticed I had been charged two months x £29, so I enquired and received a very blunt email in response. I did not see any confirmation email as it went to my spam account, and the company were unwilling to refund me. I was under the impression that fees for the tutor sessions would be paid via their system - not a subscription fee for essentially nothing! Avoid!”
“Superprof makes money by having many subscribers at $39 monthly. It is not clear that you are signing up for a student pass, rather you are submitting your credit card information for future tutor billing.”
“Scammed me for > $200.00
Did not realized that it was "pay for" membership. Thought they are paid from lessons one is purchasing. So, robbed of >$200.00
Stay away guys. Day light robbers.”
“Paid £29 to contact a tutor. Website and confirmation email state that this will be refunded should the tutor refuse the request for a lesson. The tutor accepted the request with a message stating that she would be rejecting the request (why?). I've emailed Superprof but not holding out much hope of receiving my money back based on others reviews so will probably need to resort to a charge back via my bank.”
“I signed up for a trial £10 for first lesson , but then found out it was only going to be a 15 minute trial session.. you make it sound like the classes are £10 a lesson but £29 and I’ve been charged monthly since last august !!
I need to be refunded!!
How are you still continuing a business ? By scamming people?
Never even had one lesson for my son !! The tutor I spoke to Vanita was a very nice young lady who said due to her studies she could not do class ? But said the charges need to be dealt directly with superprof !!
Let’s see what you come back with!! Can’t even contact you !!
I am waiting to see what you come back with !!😡 not happy with your service!! Will deffo be reporting this !!!”
“Another victim of this cynical company with its dishonest business model. I never booked or even agreed to a lesson and they took £29 from my PayPal account. When I complained to them they sent me a patronising e-mail asserting their position ie that I had agreed to a lesson (all I did was click on a link to get further information). It’s a game of words that have been carefully designed to entrap innocent would-be customers. Or you might just call it a SCAM. Shame on them.”
“Yes, it's a SCAM site, be careful, don't pay $39 registration for your first free lesson. The tutor did not show up and they did not make the Refund. I sent several emails and they never responded. I canceled the subscription as it's not just registration before they add more fees.”
“Such a scam! They charge you to even just inquire about a class. What if you don't want to do after all? They told me since the teacher didn't deny my inquiry I used their servicesand they would not refund me, adding I hope you can understand....
I contacted PayPal and got my money back anyhow! Sorry I will not be messed with! Do not use their services. There are other ways of finding good teachers”
“Horrible experience with this dishonest company. I would discourage anybody from using their services and supporting them.
Paying £29 monthly for nothing is just ridiculous. I am sure the company is aware that a lot of people get charged by accident because of not realising that you are going to be charged £29 monthly regardless if you search for any new teachers/apply for new lessons or not. And they are taking advantage of it which I think is very dishonest. All you need to do is just read the other reviews and you will understand what I mean.
I got charged more by SuperProf than I paid for the actual lessons to the tutor.
There is no way to ask tutor a question without sending a lesson request first (after which you are going to be charged £29 monthly)
£29 as an initial charge would be understandable and that is what most of people need. But the company taking advantage of people not realising that it's a subscription and you end up paying £29 monthly for nothing until you realise what has happened and cancel subscription. And the company is obviously taking advantage of that (as you can see how many people here were not aware of that).”
“After paying the first tutor I found for the first 2 lessons upfront he never showed up to the lesson and never got back in contact again! Tried to let Superprof know, they took ages to get back to me and couldn’t offer me any support. They said it’s between you and the tutor. It's in my opinion that Superprof perform INSUFFICIENT CHECKS on their tutors and suggests to me the site is full of fraudulent postings. I feel Superprof handled it completely in the wrong way and I have no confidence in the site. I will be reporting to the Trading Authorities. I've lost money and Superpof accept no blame. Rubbish experience to be honest. No guarantee you get your money back if something goes wrong so it’s a huge risk so you don’t feel confident with using the service. Also instead of Superprof acknowledging this feedback, they tried to get my review shut down on trust pilot! After some adjudication, Trust Pilot decided to keep the review!!!”
