“Wish I had checked the reviews before. You assume it is a listings service but when you contact the tutors you are automatically charged a "student pass " of £29 which then renews on a monthly basis. I feel totally SCAMMED - this business model is not made clear on the home page. No quality control over tutors either. AVOID AVOID AVOID.”
“Agreed with the 1 star reviews - a TOTAL SCAM. You think you're contacting a tutor who gets paid via them (less a commission); in the small print you're actually signing up to a monthly rolling contract of £29 - the only benefit of which is to be access the listings and contact the unvetted tutors who advertise their services via them. AVOID AVOID AVOID.”
“Absolutely the pits! No instructor agreed to a lesson, ever, and I was charged $39 monthly anyway. Now I don't know how to cancel! Ripoff! Stay away!”
“They deceive you by telling you the first lesson is free, but you cannot arrange it without being forced to pay £29 for a whole month - I arranged no lesson and got charged anyway - even when they disputed the transaction they lied and said my bank's confirmation of payment wasn't delivered to them - do your own research, find the names of tutors on superprof without signing up - then research the names you find on Google/Linkedin etc. etc.
I look forward to their rubbish, lying, defensive reply to my review - I hope somebody takes them to court soon”
“I paid $39.00 upfront for a tutor but none of them were available! Then they refused to refund my money per their "agreement"!
Now I have to spend my time and energy disputing the charge on my credit card!”
“I accidentally signed up for the subscription, thinking I was paying for ONE lesson.
The teacher never gave me the first lesson, and I didn't have any lessons on that site.
After I discover they had been charging me £29 month they refused to refund me, £120 out the window, disgusting.”
“Please don't fall for their subscription. They charge $39 monthly even if you're not looking for a teacher or you couldn't find a teacher. It's a scam.”
“I do not recommend taking teachers through this platform, as they charge 29 pounds to have access to teachers, who will not always accept the demo class. In addition, I ended up taking this Student pass without a clear notion that I would be charged for it, even less than would be monthly charged. I was charged for three months without realizing it, I asked for a refund and they refused to give the money back, not even a transfer was made the same day I asked for a refund. From my perspective, this is a scam. Other than that, a while ago I had chosen a teacher, I had to choose the dates I would like to have class without knowing if she could teach them, finally, they removed the amount from my account immediately and the teacher was not available. I had who are after getting a refund, again I say it all looks like a big SCAM.”
“Total SCAM! Don’t use!! 🙅♀️
I used in January to find a tutor. We connected and I have paid her directly ever since. Today I found out that they have charged me 399SEK (about 32 pounds) per month since then. I contacted my teacher who said that she has not received a penny from Superprof. It is a total of 2000SEK (162 pounds) down the drain!!
They are lying on their website see photo, it says “To be able to pay your teacher, you must register a payment method”.
I cannot delete my credit card on their website so I contacted my bank and I must block my credit card to ensure that they cannot charge me anymore.”
“Just realised they have been deducting £29 p/m from my credit card for 10 months! I presumed the initial introduction fee £40 was the only payment necessary as I have paid the tutor directly once introduced. I know I should have realised sooner but now called the credit card company to block.
Cannot get a reply from any emails sent to Superprof asking for a refund.”
“TERRIBLE PEOPLE. TOTAL SCAM. THEY STOLE $118 FROM MY CREDIT CARD AND I NEVER HAD ANY LESSONS.WROTE 1 QUESTION TO A TEACHER FOR WHAT I NEEDED AND SHE COULDNT DO IT AND THATS WHERE IT ENDED. THEY CHARGED ME $59 FOR THAT AND THEN ANOTHER $59 FOR NOTHING. THEY REFUSE TO REFUND ME MY MONEY. I AM APPALLED. SUCH DISHONEST PEOPLE”
“Whoever also got scammed from this website please contact me at 004477525987195. We are in a watsapp group 3 people already and planning to open a case.
I was also a victim of course - automatically added in subscription without knowing, when I just wanted to pay the tutor. No refund either. It is a scam website, let's get rid of it from the internet together and also get our money back.”
“It's a fraud they have mentioned tutor will be taking a 1 hr class and we are paying for the class and tutor will be getting the money. This website or platform is completely a scam to dupe people and get the money.”
“Total scam. Don't pay $59 registration for your first free lesson. The tutor did not show up and they did not make the Refund. Total lies...They never said it is not refundable and it is monthly subscription.”
“As a tutor, you have to click on "accept classes", otherwise you can't communicate with the prospective students to find out their level, needs and availability. So, in principle you have to commit to something you know nothing about.
The default message to be sent to the students says the first class is free, i.e. the tutor will not be paid. Of course, there's no way I was going to accept that, so I edited the message every time. However, after negotiating with one prospective student only to find out our respective schedules made it impossible to do any classes, he informed me that Superprof were charging him 19€ for the first class (which never happened, of course) and could I reimburse him?
Whichever way you look at it, this is a total piss-take. Avoid like the plague.”
“SCAM - AVOID
I have to say this is the worst platform I have ever used.
1) I was NEVER informed that I needed to pay for a "student pass" just to communicate with the tutors.
2) I was charged even BEFORE any tutor contacted me.
3) Then a tutor accepted my lesson request, and suddenly I realised I was charge even before the lesson.
This is the same a s theft: charging a whopper £29 for a service I did not even use.
Utterly disappointed and will tell ALL my friends about this scam platform, needless to say worst reviews.
There are SO MANY other platforms with excellent teachers which does not charge a single penny for the user.
It is the tutors who should be charged because they use your platform to advertise.
Students should only be charged for the lessons they took already.
I am so glad I have deleted my account, so that I will not be charged again for NO SERVICE AND NO REASON?????”
“Same as other reviews: Not transparent and clear visible that you subscribe for a monthly fee. It does not make sens to pay this amount money for just using their website (I only entered their website once but even if I would use it more often/regularly it would not make sens) and it was said to be payed once the teacher accepts you for the cours. So nobody can expect it to be a monthly fee if you read this. That's why I feel they are intransparent on purpose.”
