AXS_UK Reviews

1.1 Rating 78 Reviews
1 %
of reviewers recommend AXS_UK
1.1
Based on 78 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email

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AXS_UK 1 star review on 22nd July 2023
Anonymous
AXS_UK 1 star review on 22nd July 2023
Anonymous
AXS_UK 1 star review on 22nd July 2023
Anonymous
AXS_UK 1 star review on 14th July 2023
Svita LEWIS
AXS_UK 1 star review on 26th August 2022
Joshua Cox
AXS_UK 1 star review on 26th August 2022
Joshua Cox
AXS_UK 1 star review on 26th August 2022
Joshua Cox
7
Anonymous
Anonymous  // 01/01/2019
Very quick help
Helpful Report
Posted 4 years ago
Hugely disappointed in the lack of outright consideration for customers and the parting of our hard earned cash that AXS has shown as a service provider. I also deem there to be total inefficiencies in the technology/sales process, which are designed to make the customer lose out and have to spend more money then they originally wanted to. I am an O2 priority customer and on the day that the pre-sales for the 'Evening with Michelle Obama' event began, I spent a considerable amount of time on the morning of Friday 14th December trying to find suitable tickets. I clearly remember being unable to select more than 2 seats at a time, which was fine and I ended up purchasing 4 tickets, for seats in 2 different locations. Later that day a friend asked me if I could get them a couple of tickets, I logged onto a second account with o2 and brought these tickets as I didn't want these to be confused with the others I had already brought and selected. For all the tickets purchased, I received a confirmation email and the money was immediately withdrawn from my account . It was made clear that the tickets would be electronic and that the AXS app would need to be downloaded. The app clearly advertises that you are able to transfer tickets https://faqs.axs.co.uk/, which I had planned to do with the 2 later tickets I had purchased. Weeks after purchase, I am checking the app for my tickets and cannot see the option to transfer tickets. On calling the customer service line, I was told that it was not possible to transfer tickets for this particular event and that I wasn't to worry about my tickets not showing as they were still being released to ticket holders. On the 19th February, to both my email addresses, I receive an email with the headline 'Important ticket information'. On reading, it says to keep an eye out as more emails are going to be sent and that the tickets are going to be released to the app over the coming days. I checked the app for the tickets possibly 4/5 days later and they still wasn't there. I then rechecked and saw the 4 tickets in one of my accounts. I wasn't concerned at not seeing the tickets in the other account as it had taken such a long time for them to appear in the one, I just thought that they were still doing the releases and hadn't got to me yet and as I had received the email I had no reason to be concerned. From the 4 tickets, I then decided to sell 2 and the only option to sell is via the AXS resale service, I paid £75 for each ticket , £150 for 2 and with service charges, paid £171 in total. On the 4th March, I listed them for £85.50 each. These were then sold on the very same day. As it happens, the person that brought it works in my company and sent me a message to say that after a lot of hassle, they had been able to buy the tickets. When I asked how much it had cost them, they told me the following: Ticket(s): £87.17 x 2: £174.34 Service Charge: £26.14 Handling Fee: £2.50 Total: £202.98 I received an email that the tickets had been sold and that I would receive £158.18 and that I'd be able to add bank account details to my account by the end of March to receive the money and once added it will take 10 days for the money to reach the account. Yesterday, I went back into check if those details could be added. It wasn't possible and the message had been updated to say that it would now be possible to add bank details by the end of April. I called the customer service line to question this, because the other 2 tickets were not showing in the other account and was told that yes, it would now be end of April before you could add account details and that the other 2 tickets had been cancelled because I had used the same credit card to make the purchase and I had exceeded the purchase limit of 4 tickets. I told them that at the time, this event had no explicit restrictions on the number of total tickets that could be brought and that the only obvious restriction was the 2 at a time limit. The advisor told me that it was always on the website and that it was included in the more information link, I pointed out that it wasn't and that now the site had been updated to include this and also the not being able to transfer tickets (also wasn't there originally). When I asked when where the tickets cancelled and why I wasn't informed, I was told that it would have been immediate and I received a refund on the 12th December (bearing in mind I purchased on the 13th), that the venue cancelled the tickets not AXS and that neither the venue or AXS would inform me of this cancellation. When I asked, why did I then on the 19th February receive an email indicating that I still had tickets? She was unable to answer. She advised me to go and take a look for new tickets on the website and of course, looking at them now there are no tickets left in the same price bracket, in which I paid and are now double to three times the amount for one single ticket. You can appreciate that this has left me in an upset state and difficult position as I now only have 2 physical tickets which are valid. These being 2 which a friend has already brought and paid for, from me, but which I cannot transfer and will need to go to venue with them. I am at odds to understand and am extremely disappointed, as a result of the following - why; 1) The 4 ticket max wasn't made explicit on the website at the time of pre- sale. Yes, now it is all over the event page and it now also includes the inability to transfer tickets, but at the time (December 2018) this wasn't made clear. (*Having checked app today 8/4/19, still able to select and checkout more than 4 tickets) 2) Why I received confirmation emails for the purchases of all the tickets, not just on the day of purchase but nearer to the event day, giving the impression that all was ok with the tickets? 3) Why is there no system to notify customers if and when a ticket has been cancelled? This suggests to me a lack of regard for the entire sales process or the customer, as you are able to confirm purchase, but don't think it important enough to communicate anything else to do with the sales transaction. 4) On the 2 tickets sold via the resale service, I managed to lose out by £12.82 for selling them. Including service charge fees, AXS made £57.62. I wasn't expecting to make a profit, but an amount equal to total costs, would be fair and how can the 'service charges' charged by AXS, when these were supposed to be electronic tickets, be justified and I service charge has already been applied through the first sale? 5) These extra tickets were sold early March and I am not expected to wait until end of April for the ability to add details for these funds to be transferred to my account, plus there could be a further 10 days wait for clearance. This is unreasonable. I am now in a position in which I am expected to buy new tickets at over twice the price to replace the ones that have been cancelled, the fact being that I couldn't even buy one replacement ticket with the amount being refunded now, and if I was relying on this money, I now have to wait until after the event? The entire experience has left a very bitter taste in my mouth and I don't think that I would be the first person to be caught out by these various issues and/or sequence of events, which have ultimately left me out of pocket and ticketless. If only to the point that tickets can be cancelled and customers are supposed to know this and then purchase again, I would imagine has resulted in lots of customers paying above the odds for the event they wanted to see and secondly the idea that the fees are heavily geared towards AXS' benefit and not the customer, I think is also outrageous. Having responded within hours to my initial tweets asking for further details. It is now 3 days and AXS have gone quiet and not confirmed any of the transaction details sent to them.
Helpful Report
Posted 4 years ago
Looks like I’ve been scammed also out of my money for the Houston Rodeo. I’m calling the bank! Do not buy from this company!
Helpful Report
Posted 1 month ago
It's almost, if not literally, impossible for me to transfer the sales balance to my actual bank account. I've entered details and NOTHING. Like, give me my money?
Helpful Report
Posted 1 month ago
DO NOT USE!! THIEVES AND LIARS!! Sold £200 worth of tickets for event in October, still not received payment and undoubtedly never will! Only contact options are ignored! Tried AXS website, twitter and Facebook! Absolute SCAM!!!
Helpful Report
Posted 3 months ago
DO NOT BUY OR SELL TICKETS THROUGH THIS COMPANY. It shows my money to transfer but then there is literally not option to transfer YOUR MONEY back to you. The customer service is non existent. I have added my banks my paypal. Disgusting. I am now nearly £700 out of pocket.
Helpful Report
Posted 3 months ago
Sold tickets over a year ago through AXS- over a year later they haven't paid blaming PayPal and hyperwallet. Contacted Paypal- they say its not their problem. Spent 20 hours trying to sort, and AXS are still refusing to pay DO NOT SELL VIA AXS!!!
Helpful Report
Posted 3 months ago
Same as everyone else- can't get the money for my sold tickets so am now going to write to their legal department and taje them to small claims court. I also won't buy tickets from then in the future. Appalling service!!!
Helpful Report
Posted 4 months ago
Same story as everyone else, bought tickets, paid £180, cannot log in to the app, their website, anything. Tried new passwords, tried changing devices, tried "changing my IP address" as support "advised". Nothing worked, avoid at all costs.
Helpful Report
Posted 7 months ago
No payment received after selling tickets, my money I need it.
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Posted 7 months ago
Customer service awful They want private details from me for a refund, had my money & sold my tickets & so had money twice, why should I give them details of my passport & driving licence gif a refund ! & no refund todate
Helpful Report
Posted 7 months ago
This company is a complete SCAM. They cancelled my ticket due to a technical error without any communication and after I got in touch they promised me a refund but I have been waiting 8-9 months. This is the worst customer service I have ever experienced in my life and I will NEVER be buying tickets through them again - not even if my favourite artist was to rise from the dead to do one last show. I have lots screenshots for evidence - case #6318473 in case AXS try to deny it. I want my refund!!!!!!
AXS_UK 1 star review on 22nd July 2023 AXS_UK 1 star review on 22nd July 2023 AXS_UK 1 star review on 22nd July 2023
Helpful Report
Posted 8 months ago
I have been to several shows using the app. Worked ok. My wife bought tickets for Sparks . We never received the tickets due to some error on the email address. No one responds to any emails. The live chat loses any record after you have typed in all of the information. They then send you an email to say they will be in touch but never do. Or they ask if you are happy. Surely they have a record of the chat and can see it is not resolved. No phone number to ring. No address to write to. The gig has now gone and we are over around £150 out of pocket. Be very careful.
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Posted 8 months ago
Logged on at 10.00 this morning to buy tickets for blast off wolverhampton ..what a mess this message kept repeatly coming up ..terrible service
AXS_UK 1 star review on 14th July 2023
Helpful Report
Posted 8 months ago
Even 1 star is too high for this sham of a company. We bought our tickets through them and the tickets never arrived. We tried multiple times to contact them in the last week before the concert but their telephone number which we got with the receipt for the tickets does not work and all they have is "Live chat" which is worse than useless. My advice is to use a reputable ticket company and not AXS or you will be faced with having to do a chargeback to your payment card as we have done.
Helpful Report
Posted 9 months ago
Good morning never again never again one of the biggest mistakes of my life they don't have a manager you could speak to their employees are mad at you they put your tickets in somebody else's envelope and then send you somebody else's tickets you have to search for the people who tickets you have and then they won't give you your money back like they're supposed to
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Posted 9 months ago
Bought tickets for Micky Flanagan back in Feb but due to train strikes decided to sell tickets via Axs as seemed the quickest and easiest way... Hahaha! Tickets sold for what I'd paid for them however after finally figuring out how to add bank details no refund has been given 10 days after event. When you go to withdraw funds the 'transfer' button in payments simply isn't there! Their self help toggle is just for show... Step 1 go to my account step 2 go to payments step 3 - 8 (of which it tells you there are 8 steps to withdraw your funds) don't exist! Live chat is a joke puts you in a queue then kicks you out around place 14 in the queue this has happened everytime, on my 10th attempt so far! Absolute scam artists they have been paid twice for the tickets and don't give the refunds... How or why big sites like the O2 want to be associated with this bunch of cowboys is beyond me! Someone at O2 is definitely taking a kick back! Shoddy company avoid. Sadly after reading the other reviews my case is not an isolated so doubtful as to whether I'll get my £90 refund! Going to make a formal complaint to trading standards. So should everyone else!
Helpful Report
Posted 9 months ago
Paid extra for cover, couldn't get to the event due to a fraudulent attack on my bank account (I needed the card to travel), yet my claim was rejected. What is the point in paying for insurance? They're literally taking your money and not providing a service.
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Posted 11 months ago
Absolutely awful Company to deal with. Booked tickets with them FIVE years ago and they have changed the original date three times in that period. They gave me one date that I could not attend FIVE years later, and not only were they not flexible, but the only way to contact them is by chat and Marvin simply left the chat when he couldn't be bothered anymore.
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Posted 1 year ago
Absolutely appalling. Issues with the site, poor customer service and no help. Don't care once they got your money.
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Posted 1 year ago
AXS_UK is rated 1.1 based on 78 reviews