Surfdome Reviews

Name: Surfdome
Rating: 2.42

2.4 Rating 96 Reviews

36 %

of reviewers recommend Surfdome

Company Reviews

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Metrics

2.4

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent choice of things! Excellent and fast work with clients!”

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Posted 6 years ago

“Surfdome have a wide range of clothing including many trusted brands. They also have some great offers and sales. I have had to return some items in the past that didn't suit me and the returns process was quick and easy so I know I can shop with confidence.”

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Posted 6 years ago

“Very quick with their orders, and I found their prices amazing too. My flip flops arrived in time for my holiday so I was happy!”

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Posted 6 years ago

“Always quick delivery, efficient returns policy and very competitive prices.”

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Posted 6 years ago

“Good selection of clothes. Quick service an easy to use.”

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Posted 6 years ago

“Easy site to use. Great offers. Quick delivery with due date”

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Posted 6 years ago

“I was extremely pleased with my new cherry red DM boots Can't fault the delivery ordered Thursday evening delivered following. Friday 9.30”

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Posted 7 years ago

“Clothing arrived after 2 weeks, but everything is a perfect fit and great quality. Just allow some time for shipping. Will definitely buy from Surfdome again :)”

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Posted 3 years ago

“Ordered some ski pants and jacket, pants came up small (brands concern, not surfdome), Returned the item, refund issued quickly, items as described and items delivered on time.”

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Posted 4 years ago

“I ordered a backpack by osprey and paid via paypal. The confirmation email mentioned that I would be notified when they shipped the product (I live in Germany). When the estimated delivery day arrived and I hadn't received any email I became alerted by that. I started researching reviews and came across lots of alarming stuff, which started to freak me out a little. That evening I wrote to the customer support asking about the tracking and the shipping status and in a later email I decided to cancel my order. The next morning I received to answers.They told be that they shipped it and provided a tracking number and told be that therefore the order could not be cancelled. The shipping arrived that same day and contain exactly what I ordered. That was a great relieve, because after reading several alarming review, I have not expected that to happen. I cannot tell you much about Surfdome, I was a first time costumer. But luckily for me, I received my order just as described. The customer service responded the next morning with was great and I received my order just one day late. What did not work was that I have never received a shipping email. I am writing this review just to share with you, that if you ordered at surfdome and are reading all those things here, there is a change that all will go well. Good luck!”

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Posted 4 years ago

“Speedy delivery”

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Posted 6 years ago

“Quick delivery Returns good”

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Posted 6 years ago

“Good quality product, fast delivery. The only negative is prices. I bought the leggings only because it was on sale. I suppose you need to pay for quality.”

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Posted 6 years ago

“Easy to navigate site, good range of products”

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Posted 6 years ago

“Easy to navigate site, good range of products”

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Posted 6 years ago

“Order placed but still not received. Jessica Curd confirms order, but still no delivery.”

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Posted 1 year ago

“I have been a customer with Surfdome for years now and sadly, have to provide a low rating due to the utterly appalling service that I received upon returning a pair of trainers that Surfdome sent me in the wrong size (their error.) This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. Every time I was answered by a different customer service person. They eventually refunded me but refused to refund the postage that I had to pay to return the item! Despite the fact that one of the MANY customer service agents had said that they would. I really don't have time to play email tennis and it was the most ridiculous and unprofessional customer service that I have ever experienced from the UK. Get it sorted. Awful. Disappointing.”

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Posted 2 years ago

“Not impressed, items misrepresented on website. Cost of return is way to high.”

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Posted 4 years ago

“I purchased my first pair of havaianas flip flops & my son a pair of superdry sliders, think they could be copies, the flip flops thongs were not as they should be and were too big, my sons sliders didn't last that long either, unfortunately I was unable to contact them at the time so ive left it too late to sort it out, due to a grandparent been extremely ill at the time, on reading the reviews on here it doesn't seem like they would have don't anything anyway, I'm so glad they were a reasonable price & wasn't expensive, I was typing out an email to them, but thought I'd check the reviews to see if they could advise on the thong problem but seems pointless now if they don't even get back to people who do it in the 14 day period, I certainly wont be recommending them to anybody that's for sure.”

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Posted 4 years ago

“will not refund. Had a short refund window and now refusing to refund unworn items that do not fit.”

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Posted 1 year ago

Surfdome is rated 2.4 based on 96 reviews