Surfdome Reviews

Name: Surfdome
Rating: 2.42

2.4 Rating 96 Reviews

36 %

of reviewers recommend Surfdome

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2.4

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed but still not received. Jessica Curd confirms order, but still no delivery.”

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Posted 1 year ago

“I have been a customer with Surfdome for years now and sadly, have to provide a low rating due to the utterly appalling service that I received upon returning a pair of trainers that Surfdome sent me in the wrong size (their error.) This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. Every time I was answered by a different customer service person. They eventually refunded me but refused to refund the postage that I had to pay to return the item! Despite the fact that one of the MANY customer service agents had said that they would. I really don't have time to play email tennis and it was the most ridiculous and unprofessional customer service that I have ever experienced from the UK. Get it sorted. Awful. Disappointing.”

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Posted 2 years ago

“Not impressed, items misrepresented on website. Cost of return is way to high.”

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Posted 4 years ago

“I purchased my first pair of havaianas flip flops & my son a pair of superdry sliders, think they could be copies, the flip flops thongs were not as they should be and were too big, my sons sliders didn't last that long either, unfortunately I was unable to contact them at the time so ive left it too late to sort it out, due to a grandparent been extremely ill at the time, on reading the reviews on here it doesn't seem like they would have don't anything anyway, I'm so glad they were a reasonable price & wasn't expensive, I was typing out an email to them, but thought I'd check the reviews to see if they could advise on the thong problem but seems pointless now if they don't even get back to people who do it in the 14 day period, I certainly wont be recommending them to anybody that's for sure.”

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Posted 4 years ago

Surfdome is rated 2.4 based on 96 reviews